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Bocker Auto Group

(670 reviews)
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Sales hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(670 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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The wait was hard, but our 2024 Trax came in.

The wait was hard, but our 2024 Trax came in. Austin was there to help us thru all the new tech on the car. He walked us thru it all and the rest of the staff was great also. We know that Bocker will be there when we need them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that Austin could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Bocker Chevrolet Buick GMC Team

Another great experience at the Bocker Auto Group!

We recently purchased a new GMC Acadia from the Bocker Auto Group. We have purchased new vehicles from Bocker's for over 30 years. Delbert, Jason and Danny continue to make our transactions a positive, enjoyable, professional experience. The Bocker Service Department Team does a great job taking care of our service needs! Rick and Libby W.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Sincerely, The Bocker Chevrolet Buick GMC Team

Awesome experience purchasing my Trax.

I’ve been car shopping for the past few months.. so glad my son and brother told me about the Chevrolet Trax.. I contacted Bocker in regards to the Trax and was told the vehicle was in transit…. Brandon called me to let me know that a Trax came in so that afternoon I drove over to Freeport to check it out…. Did a test drive and I loved it…. Needless to say the 2024 Trax is now sitting in my driveway.. big thank you to both Brandon and Delbert for their help and for a wonderful experience .. love my Trax!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sandy, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Bocker Chevrolet Buick GMC! Sincerely, The Bocker Chevrolet Buick GMC Team

We bought a 2024 Chevrolet Trax, and worked with Kristen

We bought a 2024 Chevrolet Trax, and worked with Kristen Dunn for the sale. Kristen was extremely helpful and knowledgeable, and kept us updated on everything throughout the experience. When our new vehicle arrived at the dealership, Kristen sat in the vehicle with us to go over everything, and to help get everything set up. This new vehicle has a lot of bells and whistles, and Kristen answered all of our questions. We have only had the vehicle a week and Kristen checks in often to see how things are going. We were her first sale, and I am sure she will have many more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dave, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Bocker Chevrolet Buick GMC Team

Bocker is one of the few dealerships that I'm willing to

Bocker is one of the few dealerships that I'm willing to work with. Their sales reps that I have worked with, most recently Austin Bowser, are very courteous and friendly. Their service department, especially Brad Leverton, is very helpful whenever I have taken any of my vehicles in for servicing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Bocker Chevrolet Buick GMC Team

Excellent service great team

They are great providing clear options and realistic timelines. Work was well done quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, The Bocker Chevrolet Buick GMC Team

Service department is TERRIBLE‼️.

Service department is TERRIBLE‼️. Went in for a blown tire - was sent from GM roadside which had us towed there. Service department was very rude and told us if we don’t have your tire size you will have to have it towed somewhere else. Very poor customer service. Never once offered to even try to locate a tire for us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Marcure, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Bocker Chevrolet Buick GMC Team

Very good service.

Very good service. Have no complaints at all, Brandon and his team were nothing but helpful to get us in the right car. They took in everything we told them we needed and they found the car we wanted. Will be going back in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Bocker Chevrolet Buick GMC Team

This by far was one of the best experiences we have had

This by far was one of the best experiences we have had at a dealership! Jason, Delbert and danny from Bocker group helped make the purchase of our truck so simple. Everything was explained so well. Will definitely be back next time! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Bocker Chevrolet Buick GMC Team

Great friendly staff.

Great friendly staff. I couldn't be happier with the Dodge Ram 1500 that I got on July 3rd. Was a very painless no pressure deal. I would definitely recommend going to Bocker Auto Group for your vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We cannot thank you enough for your wonderful review of Bocker Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Bocker Chevrolet Buick GMC Team