Reviews
Happy
I am very happy with the service I received at Bocker. Chase did an excellent job in finding the exact vehicle I wanted in a very timely manner. I couldn’t be happier with my new Chevy equinox. I would recommend Chase and the Bocker group to anyone searching for a new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Avoid This Dealership...total rip off.
Took my Jeep in to have alternator replaced. Somehow a hole was punched in my radiator and was welded shut. Two days later, while sitting at McDonalds in Rockford, the sloppy weld melted, radiator overheated and engine and radiator had to be replaced. $2,800.00 and Bocker denies doing it and refuses to take any responsibility even though they had just replaced the alternator two days earlier
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi we have spoken to you multiple times and have expressed our sympathy in your matter. However, we are in the business of repairing vehicles with integrity and morals. I am confused why you are continuing to leave reviews after we have sat and talked with you multiple times about this. I think the rest of our reviews show we are honest people who are willing to go above and beyond for our customers.
Extra Mile
Looking for a vehicle is never fun. Bocker made the process easy. I was very well taken care of by the friendly staff. Will do business again in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Service Ever!
We are a return customer to Bocker Auto and had yet another great experience. Purchasing a new car is very stressful but Bocker made it easy for us. Answered all our questions with patience and ease, and gave us the time we needed to make informed decisions. Wonderful sales staff! Thank you Bocker... we love our new car!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best Service Ever!
We are a return customer to Bocker Auto Group and have had yet another great experience. Purchasing a new car is very stressful but Bocker made it easy for us. Answered all our questions with patience and ease, and gave us the time we needed to make informed decisions. Wonderful sales staff! Thank you Bocker... we love our new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
A step above the rest!!!
Bocker Auto is a step above the rest. Car shopping/buying is never a fun endeavor, but Bocker auto made it quick and easy for us. They did everything possible to help us find the right vehicle at the best price possible. We were treated like valued customers, or even better! We have bought our last two Acadias through them and couldn't be happier. Both the sales team and the service department are awesome at what they do. Thank you!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New purchase
Have not used the service department but the purchase of the 2019 GMC went smoothly as did the delivery of the vehicle. I am very pleased with the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing
Brandon and Mike were amazing and kind, I am forever a customer with them! They never pushed me into anything I could not afford or not comfortable with, they worked with me every step of the way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Perfection
Brandon and Mike were wonderful, both were patient and kind with me even though I was nervous. Would recommend them both if you are in search of a car and amazing service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business and this review. We are happy to hear Brandon and Mike were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. -Bocker Chevrolet Buick GMC Team
Used truck purchase excellence
I gave them a tough list of preferences and they delivered spot on. Even with a limited budget, they found me a truck that fit my needs. Excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car