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Bocker Auto Group

(670 reviews)
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Sales hours: 8:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(670 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Dealership experience

This is the fifth new vehicle I have purchased at Bocker's, and have always been treated fairly and courteously. Thanks to heather for keeping us updated on line, Dan for smoothing the financing, and most of all Ben Martin for helping us understand all the features of our new Equinox, as both the wife and I are technologically challenged.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

good oil change

it was good quick experience, they did a great job Don't why you sent me this review, as I already did one last week for this service visit, you are wasting my time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Gary is the man

Gary is a great guy to work with!! Fast and easy to work with. No pressure at all!!!! F&I Manager was very easy to work with as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent experience!!

Coleman in the service/ body shop department was a life saver! My dog had made scratches in the side of my new vehicle. Coleman was able to buff out the scratches as if they never even existed. Thank you for your outstanding work and customer service! Best of all..... the price was significantly lower than I anticipated and only took 30 minutes!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

CadillacCT6

I purchased a 2018 Cadillac CT6 in October 2017. Brandon Busker was our salesman. This is second Cadillac I have purchased from Brandon. He is the most knowledgeable salesman I have encountered in many years. I can be a demanding customer! He took his time with me. He showed me all the technology of this CT6. It took me a little over four months to decide on this Cadillac. Brandon had a great deal of patience with me, I would recommend Brandon with no reservations as a salesman to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy car purchased

Brandon Busker May purchasing our last Cadillac so easy from start to finish and follow-up visits with him to learn more about the car or absolutely spot on true professionalism at every aspect of this transaction

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

AWESOME experience

We were not sure if we wanted a car or SUV Joe spent a lot of time talking to us, helping to make sure we made the best decision for our family. We never felt pressured to make a decision and with his guidance we made the perfect decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great service

We bought from Bocker Auto Group in 2015. Our purchase was the first sale for Chase Euell. When we were ready to trade, we knew we’d go back to Chase. We like his low pressure sales. I would highly recommend Bocker and specifically, Chase. In the three years that we owned that first vehicl, we did bring it in for service and their service department is very accommodating and thorough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Thanks again!

Just purchased my second vehicle from Chase at Bocker and couldn’t be anymore happy. He’s very patient and was able to get me exactly what I wanted. Definitely my dealer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Easy to work with and very helpful

I do not have the best credit. Chase continued to work with me and look at multiple options. He did not give up on me and was so patient with all of my questions. I would recommend Bocker team to anyone. They will do whatever they can to help you out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.