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Bocker Auto Group

(670 reviews)
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Sales hours: 8:00am to 4:00pm
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–6:00pm 7:00am–5:00pm
Wednesday 8:00am–6:00pm 7:00am–5:00pm
Thursday 8:00am–6:00pm 7:00am–5:00pm
Friday 8:00am–6:00pm 7:00am–5:00pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (815) 239-5025 (815) 239-5025
Used (815) 239-6012 (815) 239-6012
Service (815) 656-4132 (815) 656-4132

Reviews

(670 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bocker Auto Group from DealerRater.

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Joe Shores knocks it out of the park

My experience was nothing short of the best! Hank you Joe Shores and Bocker Auto Group for a wonderful car buying experience. This is my second vehicle I have purchased through this dealership. Highly Recommended!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Michaela, thank you for taking the time to leave Joe and Bocker Auto Group such a great review. We appreciate your continued business!

Excellent

Excellent buying experience! I would recommend Joe Shores and Bocker Auto Group for your car buying needs. All of my questions were answered and the whole process went smoothly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great painless experience

Came in to look at possibly trading in our 2011 GMC Sierra for a new Silverado. We couldn't beat the rebates and the quality trade-in value we received. We happily drove home our new Silverado in only a few short hours. Joe Shores was great to work with and very accommodating. I highly recommend Bocker Auto Group for any vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Lube Center did a great job

Arrived just before 7 am, folks were very polite, got my Jeep in right away and was on the road in about 30 minutes. Can't beat the price. I am one to do everything myself if I can, but I can't do it myself for what it costs me to take it there. Waiting room was very comfortable. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave such a great review! We strive to give the best experience every time. We look forward to seeing you again soon! And thank you for your continued business!

Friendly and accommodating

I had a wonderful experience at bocker dealing with Austin Bowser. He did an excellent job finding me my corvette last summer and again this month getting me this Jeep. I couldn't be more pleased with my vehicles. I'm a picky consumer and the patients Austin and the team at Bocker showed me is top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for leaving such a wonderful review! We appreciate your repeat business and I'm glad to hear this experience was as enjoyable as the first one! We strive to make every experience top notch! Hope you enjoy the Jeep

Technology made understandable by Brandon!! Great Job!

Brandon Busker was extremely professional and knowledgeable with the delivery of our Cadillac XT5. The car was very different from our previous cars. He took a lot of time to explain and set up all the features available. He clearly explained all the instruments, the range of settings and pros and cons for each one. He had gone through and marked the pages in the owners manuals that applied to our car, which has saved us time (and confusion (-:) as we become more acquainted with the vehicle. In his follow up call he encouraged us to call him as questions come up. We appreciate his excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for taking the time to let us know how we did. We hope you have a great day!

Almost closing time and still accommodating to change my oil

Best service in town. I wouldn't take a vehicle to any other place in town other then Bocker Chevrolet for any kind of service issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Purchase, Excellent Salesman

Marvin Allen was very nice & knowledgable about the vehicles we looked at & test drove. As for our choice of car he was very easy to work with on going through the details of working out our deal. We would recommend looking for him to help find your next car. Paperwork & final closing handled by Chuck Hays was smooth and quick. Thank you to both

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write that review! We appreciate your business and are glad that you enjoyed your experience. I will pass this along to Marvin and Chuck. We look forward to being your dealership for life.

Couldn't be more smooth of a car buying experience

Coming into the purchase of any car is always stressful, until we found Joe Shores with Bocker Auto Group in Freeport. Joe was very educated and knowledgeable regarding the car business. He took his time with us and found us exactly what we were looking for. As a matter of fact, we have become repeat buyers with Bocker because of the treatment we receive with them and Joe. We won't spend our money anywhere else !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us and Joe. We appreciate your business and continued support. We hope you enjoy your vehicle and look forward to being your dealership for life.

Amazing Experience

Went in to the dealership with some idea of what I was looking for, Brandon listened to me and helped guide me to a car that I have fallen in love with. Between Brandon and Delbert they helped me to get a great deal done. By far the best buying experience I have ever had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.