Reviews
I had received great service… I’m currently looking for a
I had received great service… I’m currently looking for a new vehicle after an accident and I’m looking around to keep my options open, but Alyssa checks in on me to see where I’m at in the process. I’m in no rush but I’m thankful for her consistency!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Phillip, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
I came into the dealership looking for service and spoke
I came into the dealership looking for service and spoke to Alyssa we had a short and pleasant conversation and directed me to service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Leon, we are very happy we could provide you with a positive experience! We hope you have a great day!
I had a great experience at this dealership.
I had a great experience at this dealership. Most places treat you like a transaction and not a person. My sales person was Alyssa and she made my dealership experience feel less intimidating.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your recent visit details with us, Laura! Please don't hesitate to reach out if there's anything additional we can do for you.
I have been to two other dealerships in search of a used
I have been to two other dealerships in search of a used Escalade but was unable to locate what I am looking for. Fast forward to my visit to Hendrick. I met John Bell and although they did not have what I am looking for, Mr. Bell has taken my information and is currently checking other dealerships for a vehicle that meets my requirements. He is very interested in assisting me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello James Smith, thank you; we appreciate your feedback! We can't wait to see you again, have a great day!
jessica & jacob were grea.
jessica & jacob were grea.the sales manager was very helpful w/pricing & M.sUDLOW W GOT ME A GREAT RATE BETTER THAN EXPECTED........jacob & jessica were very nice ... There was never any preasure like at other places...everyone was very nice.. I HIGHLY RECOMEND this group of great professional. thank you guys vey much you made this easy to decide where to buy...
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Cadillac Norfolk! Please don't hesitate to reach out to us if there's anything more we can do!
I have been looking for a car for several months.
I have been looking for a car for several months. I do not care for the pushy salesmen at other dealerships. John Bell showed me several vehicles when I visited this dealership. He answered all my questions but did so without being aggressive or pushy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Arnold! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
I phoned the dealership with a service question on my
I phoned the dealership with a service question on my vehicle. The call was transferred to Mr. Bell. He answered my question and got me to the service Dept. Very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jeremy Dixon, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
I came in to explore my options since I’ve just started
I came in to explore my options since I’ve just started looking around. Conner and Alyssa were extremely helpful and worked together to help me. I had such a pleasant experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Harry Peterson, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
I am in the market for a used vehicle and stopped by the
I am in the market for a used vehicle and stopped by the Cadillac dealership. John Bell showed me several cars, was very detailed, patient and professional. I will be returning once I get my finances in order.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Greg, we are so happy to read such a great review about Rick Hendrick Cadillac Norfolk! We do hope we can be of assistance in the future. Take care!
I had a few questions about some vehicles Cadillac had
I had a few questions about some vehicles Cadillac had available John and Alyssa were very warm and welcoming!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Edward Collins, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day!