Reviews
I can't think of a time that I've had such a great
I can't think of a time that I've had such a great experience in purchasing a vehicle. Everyone I encountered were friendly. Jessica Clarke and Michael were amazing. They were very personable, and knowledgeable. Which made my purchase very pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a wonderful experience with John Bell.
I had a wonderful experience with John Bell. He helped us decide the things we wanted on the Escalade we are ordering. Enjoyed dealing with someone knowledgeable and experienced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rick Williams, we really appreciate your feedback! We're looking forward to your next visit with us!
I am in the process of purchasing a Cadillac for the
I am in the process of purchasing a Cadillac for the first time. I was fortunate enough to meet Mr. John Bell at the dealership. I had no idea which vehicle would best suit my needs and financial situation. Mr, Bell spent a great deal of time explaining my options. I was very impressed with his knowledge and patience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Anthony Dean, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
John Bell has been my go to for all my car/truck
John Bell has been my go to for all my car/truck purchases for many years. He always shoots straight and is not the typical “car salesman.” He contacts me to follow up on how my recent purchase is doing and to see if I have any after purchase questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jeremy Simmons, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
John Bell was very professional and answered all my
John Bell was very professional and answered all my questions. I appreciate his professional approach and knowledge.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Lisa, thank you so much for your positive comments about Rick Hendrick Cadillac Norfolk! Please don't hesitate to reach out to us if there's anything more we can do!
Great staff& great service.
Great staff& great service. Thank you! They were very friendly , assertive , helpful .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Keith Gray, thank you; we appreciate your feedback! We hope to see you soon!
A false diagnosis by the Service department was made: a
A false diagnosis by the Service department was made: a leaky valve cover gasket. This is just not true and correct. My car has been garaged for the past 12 years that I have owned it. And there is no evidence of oil leakage on the floor where it?s been parked. Not one drop. A curtesy wash, as requested, was not completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking time to leave us a review and would love the opportunity to discuss your experience further. At your convenience, please reach out to our Service Lane Manager, Daniel Evans at 757-455-4600. We look forward to hearing from you soon.
I purchased a new vehicle from John Bell a few weeks ago.
I purchased a new vehicle from John Bell a few weeks ago. I am elderly and even though he went through all the “gadgets” at the time of purchase, I had a problem recalling how to do some things. I drove to the dealership and he reviewed it all again and allowed me to time to take notes. Very patient and kind!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Garland, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Rick Hendrick?
Rick Hendrick?s service center continues to provide excellent services performed and scheduled by professionals.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello A Hines, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!
Wonderful experience with John Bell!
Wonderful experience with John Bell! He was very helpful and knowledgeable about the ST4 that I am interested in purchasing for my wife.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Jerry Green, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk