Reviews
Very professional and trustworthy.
Very professional and trustworthy. The work was done in a very timely manner Great service and quality
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Could not remove key from ignition when put into park.
Could not remove key from ignition when put into park. Had taken to other repair facility and was told it was the ignition. Than took it here and they found that when car was put into park, it was showing to be in reverse. They repaired the problem in a very timely manner. (Dropped my car off on a Tuesday and got it back on Friday.) Great job to everyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Bob, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Always love, coming to the Cadillac dealership and
Always love, coming to the Cadillac dealership and dealing with my salesman, Mr. John Bell. He is so wonderful to deal with and get my cause. I always wanted to get and he will let me know when one come in that he think I would love. And he is on top of things for me at all times and appreciate everything he has done and getting my deal done. Thank you so much Mr. John Bell for all that you do and being my favorite salesman as always. Will always come back to you for a car because I know you will make sure I love the one that I pick out. Thanks again for everything Mr. John Bell.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mrs. Ryan, we are so happy to read such a great review about Rick Hendrick Cadillac Norfolk! We are always more than happy to assist you if anything else comes up. Take care!
Jake was incredibly helpful throughout our car buying
Jake was incredibly helpful throughout our car buying process. He listened carefully to our needs, answered all of our questions promptly, and made the entire experience smooth and stress-free. We felt supported at every step and never pressured; Jake's professionalism and friendly attitude turned what could have been a complicated process into an enjoyable one. Highly recommend working with Jakeāhe truly goes above and beyond to make sure you get the right car and feel confident about your purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Chitturi Ravikiran, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!
Our sales professional Oscar Cook was knowledgeable,
Our sales professional Oscar Cook was knowledgeable, personable, and supportive throughout our purchasing process. Expertly helped by Jessica Clarke, they make a wonderful sales team and make Rick Hendrick Cadillac the best in the business. Mike and Joshua provided expert management and ensured we were 100 % satisfied with our purchase. We tried other Cadillac dealers as part of our due diligence process; nothing compares to the professional and proactive staff of Rick Hendrick Cadillac. Well Done Rick Hendrick Cadillac!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kevin Foster, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
John Bell is a great asset to this company.
John Bell is a great asset to this company. I recently purchased a pre-owned CT 5. Mr Bell took a great deal of time locating a vehicle that would be within my price range. He was professional, patient and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Jim Jackson, thank you; we appreciate your feedback! We hope to see you soon!
Excellent customer service.
Excellent customer service. Love my car! Love doing business with Hendrick Cadillac. Will recommend to anyone looking for a Cadillac. My salesman was nice; he listened to me and worked with me and this in turn make the experience a good one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Diana Wilson, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Cadillac Norfolk
Recently experienced the pinnacle of customer service
Recently experienced the pinnacle of customer service when John contacted me about the 6.2L GM recall and how it impacted my most recent purchase. He shared information I was unaware of and assisted in the appointment process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Randy Yokum! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
John Bell made the buying process very easy.
John Bell made the buying process very easy. He was very kind and answered all questions. He delivered the car to my home with a Red Bow
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Bronda Feggins, thank you so much for your positive comments about Rick Hendrick Cadillac Norfolk! We do hope we can be of assistance in the future. Take care!
My vehicle was received as scheduled.
My vehicle was received as scheduled. I was informed of the status of repairs and given a list for recommended future service.I received my clean vehicle in a timely manner. Excellent customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day!