Reviews
I have bought mini cars from Fred, and he was on the
I have bought mini cars from Fred, and he was on the lookout for a truck for my son since he was buying his first car and as soon as this one came in, he thought of us sent us pictures and the rest is history
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Fred at Phillips Buick GMC. It’s great to know he was able to help you find the perfect truck for your son. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, the Team at Phillips Buick GMC
Darren was awesome.
Darren was awesome. Loved my time there was no xx an got the deal done!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We greatly appreciate your kind words about your experience at Phillips Buick GMC. We're thrilled to hear that you enjoyed your time with us and that we could help you get a great deal. We look forward to seeing you again for your next visit!
Everyone is professional and genuine they have never let
Everyone is professional and genuine they have never let me down in a time of need
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that our team at Phillips Buick GMC has consistently met your needs with professionalism and genuine care. Your support means a lot to us! We look forward to continuing to serve you in the future.
Cesar exceeded my expectations.
Cesar exceeded my expectations. I originally was looking for something smaller, I over-researched every car I looked at, and with my budget was not able to make a purchase. Cesar followed up with me, and I had just left another dealership after 4 hours negotiating over bogus fees. Cesar and his team stayed late to allow me to see several cars(in the dark) and after I found the perfect car, The buying process exceeded expectations. Their pricing is transparent, and their fees are listed right on the website. There were no hidden fees or "extras" that were overly pushed on the breakdown. From the time I chose my car to the time I drove it off the lot, took roughly 45 minutes. I appreciate the honesty and integrity Phillips showed, and the top-tier service from Cesar that made the buying experience enjoyable and fun. I will be back, and will be working with Cesar.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review, Michael! We're thrilled to hear that your experience with Cesar at Phillips Buick GMC exceeded your expectations. Our team strives to provide transparent pricing and a straightforward buying process, and we're glad you felt that during your visit. We look forward to assisting you again in the future and appreciate your kind words about Cesar and our dealership. Safe travels in your new car! Sincerely, the Team at Phillips Buick GMC
I was quoted $550.
I was quoted $550.00 for a transmission flush and the going rate for this type of service is about $200.00. My tire rotation and oil change was fine but the service lite and low air indicator were not turned off after the service.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand your concerns about the pricing for the transmission flush and the service indicators not being turned off after your oil change and tire rotation. We appreciate your input as it helps us improve our services at Phillips Buick GMC. If you’d like to discuss this further, please feel free to reach out to us directly. Sincerely, the Team at Phillips Buick GMC
Service writer told me I had an open recall i was not
Service writer told me I had an open recall i was not aware of.. Much to my surprise I was not charged for the check engine light illumination because nothing was wrong. Very honest of them.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear about your positive experience at Phillips Buick GMC. Our team strives to provide honest and transparent service, and we're pleased that you were informed about the recall and that there were no issues with your vehicle. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!
Excellent customer service with my problem being
Excellent customer service with my problem being addressed in a timely manner. Definitely highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We truly appreciate your kind words about the excellent customer service you received at Phillips Buick GMC. It's great to hear that your problem was addressed promptly. We look forward to serving you again in the future and thank you for highly recommending us!
I’ve purchased multiple vehicles from Phillips.
I’ve purchased multiple vehicles from Phillips. My last one was a used truck and I purchased bumper-to-bumper extended warranty however, after finding out the truck had been for accidents without being given that knowledge during the buying process. I found out through a slew of problems I’ve been having From idling., To drive train, Transmission issues. All of been brought in to get a dress by the service department and all I get are excuses and reasons why it can’t be diagnosed because the computer says so. I will never purchase another vehicle from Phillips at any location because of my experience with service. For example, brought my truck in for transmission problems was told by Zack in service, yes, you have transmission issues and we are ordering the parts as we have already taken apart the transmission pan. A week later, I call and nothing‘s been done. A few more days go by and I stopped by the dealership only to find out that I’ve been xxxxxxxxxxx by Zack as he usually does. To see that my transmission had never been taken apart. My truck has been sitting there for almost 2 weeks untouched ridiculous. Not making appointments for customers, especially ones that purchase vehicles from GMC Phillips just shows how little The customer means to the dealership. The worst experience in all my years of owning vehicles that rate GMC Phillips the lowest possible rating. I’m being kind..
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We at Phillips Buick GMC understand your frustration regarding your experience with the used truck and the service you received. Your concerns about the warranty and the lack of progress on your transmission issues are important to us. This experience is not reflective of our standards, and we value your input in improving our service. Thank you for sharing your thoughts, and we hope to restore your faith in us. Sincerely, the Team at Phillips Buick GMC
My service advisor is amazing but other staff members are
My service advisor is amazing but other staff members are not. Went to simply patch my tire and the 45 minutes I was there to patch said tire the people kept pressing me to get new tires. My tires are brand new. Then they said they couldn’t put a new tire on because of wear and tear so a nail being in my tire is wear is tear got it. Then the guy didn’t patch it correctly so now I have a leak in the patch. Makes sense.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback regarding your service at Phillips Buick GMC. While we're glad to hear that your service advisor was amazing, we understand your concerns about the pressure to purchase new tires and the issue with the tire patch. Please know that we take your comments seriously, and we encourage you to contact us directly so we may address your concerns and ensure that we meet your expectations in the future. Thank you again for your input. Sincerely, the Team at Phillips Buick GMC
Worst experience ever dealing with Matt Wilcox!
Worst experience ever dealing with Matt Wilcox!! Rude and nasty I will never go back to this dealer again!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback, Cathy. We appreciate you taking the time to share your experience. It's important to us that all our customers feel valued and welcomed at Phillips Buick GMC. We encourage you to reach out to us directly so we can better understand your experience and work towards a resolution. Your feedback is crucial in helping us maintain our standards. Sincerely, the Team at Phillips Buick GMC