Reviews
Worst experience ever dealing with Matt Wilcox!
Worst experience ever dealing with Matt Wilcox!! Rude and nasty I will never go back to this dealer again!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback, Cathy. We appreciate you taking the time to share your experience. It's important to us that all our customers feel valued and welcomed at Phillips Buick GMC. We encourage you to reach out to us directly so we can better understand your experience and work towards a resolution. Your feedback is crucial in helping us maintain our standards. Sincerely, the Team at Phillips Buick GMC
Service advents don’t communicate will with each other…
Service advents don’t communicate will with each other… overall , happy with my experience with them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your overall satisfaction with your experience at Phillips Buick GMC. We understand that communication within our team is crucial, and your input helps us improve. If there's anything specific you'd like to discuss or if you have further suggestions, please feel free to reach out to us. We look forward to serving you again! Sincerely, the Team at Phillips Buick GMC
Leased a new 2024 Terrain by a pull ahead lease offer for
Leased a new 2024 Terrain by a pull ahead lease offer for previous GMC Terrain.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We appreciate you choosing Phillips Buick GMC for your new 2024 Terrain lease. It's great to hear that you took advantage of our pull-ahead lease offer. If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, the Team at Phillips Buick GMC
Only fixed one of my 3 issues and tried to fix the other
Only fixed one of my 3 issues and tried to fix the other things the cheap way without actually fixing the real problem.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Susie. We appreciate your feedback regarding the issues you faced. At Phillips Buick GMC, we strive to provide thorough and effective service, and your experience does not reflect our standards. We encourage you to reach out to us directly so we can address your remaining concerns and ensure your vehicle is taken care of properly. Your satisfaction is important to us. Sincerely, the Team at Phillips Buick GMC
Great service.
Great service. Gave me a ride both ways, quoted me a price and charged under their quote! Appreciate the timely response!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are thrilled to hear that you had a great experience with Phillips Buick GMC. Our team takes pride in providing excellent service, and we're glad you appreciated the ride and timely responses. We look forward to assisting you again in the future!
We had a nice experience with this dealership.
We had a nice experience with this dealership. We were treated very well and our purchase went smooth and quick
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you had a nice experience at Phillips Buick GMC and that your purchase went smoothly and quickly. We appreciate your kind words and look forward to seeing you again!
Great customer service!
Great customer service! Very easy and fair to work with. I would definitely return when I'm in search for another vehicle
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We at Phillips Buick GMC are thrilled to hear that you had a great experience with our customer service. We look forward to assisting you again when you're in search of your next vehicle! Safe travels until then! Sincerely, the Team at Phillips Buick GMC
Rude and disrespectful to women did not want to show me
Rude and disrespectful to women did not want to show me any cars cause I was not going to purchase right that minute and told me to come back when I was going to buy and refused to show me any cars or tall woth me any further NO way I would ever purchase a car from them now. DID NOT experience anything like this in the past and any other dealership anywhere just this location.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Your feedback has been forwarded on to our team and we are currently looking into this matter.
Well you must be looking into it just like you wanted to sell a car crappy, that's right if you don't want to buy a car right then and there on the spot you don't have time for people keep that in mind folks if you don't plan on purchasing that day don't go you are not aloud to look you must buy and buy from them you have no freedom to shop other makes or models. UPDATE been to four different dealerships since this incident and NO ONE treated us like this.
Bought used car with mechanical problems that should have
Bought used car with mechanical problems that should have been disclosed. Retraded and same problem
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The experience was top notch.
The experience was top notch. Beginning with the service writer right thru the rides provided home to the pickup when ready was courteous and professional. They diagnosed the problem, kept me informed and all at a reasonable price.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We at Phillips Buick GMC are thrilled to hear that you had a top-notch experience. Our team strives to provide courteous and professional service, and it's great to know that we kept you informed throughout the process. We appreciate your kind words and hope to see you again for your future service needs! Sincerely, the Team at Phillips Buick GMC