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Steve Schmitt of Litchfield

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–7:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 8:30am–3:00pm Closed
Sunday Closed Closed
New (217) 250-2212 (217) 250-2212
Used (866) 560-9666 (866) 560-9666
Service (217) 807-4143 (217) 807-4143

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steve Schmitt of Litchfield from DealerRater.

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SS-B provided the price and value worth driving 90 miles.

This was our first experience with Steve Schmitt-Brubaker (SS-B). We drove 90 miles from Missouri to this dealer to find the desired price and value in a used Mazda3. My wife and I drove away with an auto that we hope/expect to provide many years of reliable transportation. The great thing about the team at SS-B was that they were helpful, but not pushy. They were more than willing to give us time to test drive and discuss details concerning the car before we bought it. And what made it fun was that one by one as we went thru the process of buying the car, we got to meet many of the staff, all who were very personable. Four star rating because I am a conservative grader and only time will tell on the car itself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very polite and helpful.

Great staff to work with. Received follow up calls to check on satisfaction with truck. They answered all of my questions and helped with an OnStar problem.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time to complete this great review. We appreciate your business and look forward to your next visit.

Wonderful Service

I appreciate their fast service when it comes to my cars' oil change and tire rotation. I also enjoy how friendly everyone is especially the service department manager.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello and thank you for this awesome review. have a great day and we hope to see you for your next service.

Great and professional

Everyone was great and professional and took us through the process of purchasing our new car in a quick and efficient way. The car was exactly as represented. Dean was a delight to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

first oil change

Besides the complimentary first oil change, the car was washed and a rep was able to look up and confirm the tow weight we have available, I was very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time to send the review. We appreciate the opportunity to work with you.

Great people

They where very helpful . Corey was very friendly very helpful . Clyde was very friendly and very helpful . The gentleman that filled out the loan application was very helpful and very nice to me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your great experience with everyone. We appreciate your business and look forward to your next visit.

Great experience

They are great people to work with. Kelly did great at finding what we wanted. They explained everything in great detail. Would highly recommend this place!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Cassie, it's always a pleasure to help your family. I love seeing your 3 children and can't believe how they are growing. Thank you for sharing a little of your story for others to see. Have a great day.

Sales peersonnel

Great staff. Purchased a 2018 volt from them and the sales personnel were very knowledgeable in what I was looking for. I would recommend the in a heart beat.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Service

Came in for one of the free maintenance checks and oil change. Was in and out the door in 30 minutes. Very polite and friendly staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for letting us know how we did. We appreciate your business and hope to see you again.

Brake pedal problem

I had a noise that was getting progressively louder in the brake pedal assembly when depressed. Steve Schmitt-Brubaker's service department very quickly analyzed the problem, determined the cause couldn't be fixed and ordered a replacement brake actuator assembly. It was installed within the time I was told and all is now great with my Enclave again. The service is dependably superior at Steve Schmitt-Brubaker for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time to complete a review for us and letting us know how we are doing. Its great to hear you had a very positive experience with us and we look forward to seeing you again.