Reviews
Write a reviewProcess was quick and easy.
They’re prompt and courteous. The work is done well! They even washed my car when I had an oil change and tire rotation. Sales people are knowledgeable, friendly, and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
He Sharon, thank you for taking time to leave this awesome review. It's wonderful to see a customer realize the efforts we are putting in to help them feel great about visiting our dealership. Let us know if we can be of any assistance in the future.
Todd and the overall experience were exceptional!
My daughter and son-in-law have purchased 9 or 10 vehicles (some for a business) from Todd Cange at Steve Schmidt - Troy. I saw the preowned crossover online (had just come in), and my daughter called and asked Todd to hold it until I could get there, which he did. I loved the car and purchased it. I could not be more pleased with every aspect of the purchase and will definitely buy my next verhicle there. It was my best car experience ever!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Wow, thank you for this awesome review and for your support at our dealership. We appreciate the business and look forward to seeing you again.
Very Professional service
The service managers were professional and explained the diagnostics on my vehicle thoroughly. The wait time was reasonable. The waiting area was comfortable and I enjoyed the coffee and snacks while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello and thank you for taking time to complete this great review. We appreciate your business and we look forward to seeing you again. Have a great day!
FAST AND AWESOME
I thought the whole experience was quick and easy from start to finish. Kyle my salesman did not pressure me in anyway, my finance guy Evan had it together and did not try to sell me something I didn't need or up sell me and when I expressed what I wanted the whole group at this dealership helped to get the process completed. I would definitely buy here again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this great survey. We will make to sure to let the team know how pleased you are. Thank you again for the business and we look forward to seeing you again.
Cory was real nice in helping us
The texting method that is used needs a little work like texting to litchfield and not Highland so the sales department know your coming.That way they know you are coming and not surprised.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know how we did. We will be looking into the texting feature to see what can be improved for our customers. Thank you for bringing that to our attention. We hope you have a great day and we appreciate your business.
8/10/18
No real complaints. Trevor worked me in quickly. The service was good, truck was nicely detailed when finished. The only negative was I wished they would have called me as soon as it was finished knowing how pressed for time I was.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to complete a review for us. We are happy to hear that overall the visit was good. We will take your comments and try to improve our process to communicate quicker our customers. Thank you.
Rolls-Royce Level Service
From start to finish I received top notch service. My expectations were exceeded in all areas. They came in under what I wanted to spend with a far better truck than I was shopping for. I will only shop at this dealership from now on.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear of your positive experience with our dealership. Thank you so much for your business and we will share your comments with the team here.
Great Service!
Even though we live closer to Springfield and could take our truck elsewhere, we always head back to Litchfield to guarantee we get great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being such loyal customers and taking the time to fill out this great review. We appreciate your business and hope to see you in the future.
Service on car
Very friendly and helpful. Great service in timely manner! It appeared that my car was washed and vacuumed as well. Thank you for getting it done quickly and for the courtesy vehicle as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate that you are happy with our services and the perks that come with doing business with us. Thank you for your business and for completing this review.
Excellent Customer Care and Service
This dealership goes beyond the normal boundaries to make sure that the customer is their main priority to ensure they are satisfied with the work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We do feel our customers are the most most important thing and are happy to hear that you felt that. Thank you for your business and we hope to see you again soon.