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Herb Jones Chevrolet

(58 reviews)
Visit Herb Jones Chevrolet
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
New (877) 227-9620 (877) 227-9620
Used (877) 741-2357 (877) 741-2357
Service (888) 773-0431 (888) 773-0431

Reviews

(58 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Jones Chevrolet from DealerRater.

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Pleasant and hassle free.

Pleasant and hassle free. All personnel were professional and personable. The dealership was clean and neat and I enjoyed looking at some of the older vehicles in show room.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great to deal with.

Great to deal with. Stacie had everything ready and you can tell she loves her job. Finance and truck was ready when I got there, all I had to do was sign... quick, easy, and awesome! Jesse and Brian are always great with finance as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Not enough words can explain the experience.

Not enough words can explain the experience. Avoid this dealership. Service department terrible They will.avoid you once your vehicle is in the shop.no communication on the status of your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I arrived on time.

I arrived on time. Requested maintenance was completed in an appropriate period of time. Recommended work was in code. Was not aware of what it meant. I did not have the time to go back to the area where l checked in to ask. I request it should be written out to customers and not coded

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Had an appointment at 0830 to have my battery checked.

Had an appointment at 0830 to have my battery checked. Sat in the waiting room until 2:00 and the still had not looked at my truck. Retrieved my keys and departed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I called a salesman before driving an hour to test drive

I called a salesman before driving an hour to test drive a Chevy Bolt EV that I was told was still available. When I get to the lot, then the salesman tells me it isn't available and has already shipped to California. REALLY?? I remained calm and nice, but what a total waste of my time! I'll never return, because that trick is a disgrace. 😔

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Service

Everyone was very helpful as always. Repair was performed as soon as possible,since we know how busy they are.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I would never lease a car from this dealership again.

I would never lease a car from this dealership again. Finance guy was not friendly at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Buyers beware !

I'm a single mother. I spent my whole savings $10,000 cash to purchase a vehicle they said was in excellent condition. After only owning it for a few weeks I had to have a belt replaced and there was an oil leak. Than a few months later the car is leaking oil again and the air conditioning is making a loud noise . I can't use it on this extreme heat and can't afford to fix it. I'm so disappointed because my friend who knows the owner referred me to this place. I would take a mechanic there before ever buying another vehicle.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Repeated unacceptable service

Service and charges were unacceptable—-completely unacceptable. There has been repeated unacceptable service over the past year or so. One example an invoice for $445 for a fuel filter replacement after which the computer was not reset and the engine did not run smoothly but very rough.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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