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Herb Jones Chevrolet

(58 reviews)
Visit Herb Jones Chevrolet
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–6:00pm Closed
Sunday Closed Closed
New (877) 227-9620 (877) 227-9620
Used (877) 741-2357 (877) 741-2357
Service (888) 773-0431 (888) 773-0431

Reviews

(58 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Jones Chevrolet from DealerRater.

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Chevy traverse

The process was long. To be expected. Thought after purchasing the vehicle. It would have been cleaned better. Windows were bad worse when the sun hit. Overall good experience

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fair Service

Overall I like this dealership. Not really one for dealerships because I don't ever truly feel that they represent the interest of customer the but instead for the manufacture, after all when you have mechanics tell you that they don't like something but that's they way the manufacture is telling them to handle it, you get my point. So I say that to say this, I'll keep returning here for my services because so far the staff have treated me well and given it to me as straight as they are allowed to.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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WOW!!

To the General Manager of this establishment I would like to express my profound thanks and appreciation of your service staff.It is also needs to be pointed out that your technician Steve was the most important factor for this glowing review.I was on my from Ontario to Mexico(I hate cold)when the Silverado acted wonkey.Your man went out of his way to fix the truck outside so i did not need to remove my trailer/camper duo(HUGE job)It was also so appreciated that i was able to be seen within the hour due to your great service peoples concern after on star got me in touch with them. So appreciated...can't thank you enough...give them all a raise!! Yours most sincerely Richard Bryant

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mrs. Riggs

Completely satisfied from the the first contact till the deal was completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Appreciation of good service

We were traveling through KY and our truck broke down. Fortunately we were just a few miles from Herb Jones Chevy. Being a late Thurs afternoon they told us it would be Monday before being repaired and we had to be back to OH by Fri eve. On Friday after speaking with Brian in the morning he called us that afternoon and said it was repaired. Everyone at the dealership was very kind. We are so appreciative of how all was handled. Thanks to Herb Jones and his staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great to work with

When I bought my truck from Brian Judd everything was as smooth as silk. Truck was clean and full of fuel and ready to go. when I go to get my next new truck this is where I will get it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Repair of a/c

Great customer service, Service department was so friendly. Brought my vehicle in for a/c and bower problems. They diag. it and updated me in a timley mannor. I givin the problem and what parts it would take to repaire it. I also was given cost to the penny. Thanks to the Service Dept at Herb Jones. Brian

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Rena Nichols

I would highly recommend Herb Jones. Milka Pomey was my sales consultant. She went the extra mile with us. We were looking for a vehicle for my 19 yr old grandson. She found us something with the right price and the right size. Thanks again Milka/Herb Jones for your services. I will be back to purchase me a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Dealing internet sales

Dealt with Jessy Jones regarding a 2018 Corvette Grand Sport. Very professional and made buying the car very easy. Everything was handed by email or internet. Price was what we expected and he gave me a great trade in price on my 2010 Grand Sport After driving 8 hours, the car, all paperwork, was ready to go. Signed over my title and off we went. Great buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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bad business

I drove 100 miles one way and after agreeing on the terms and getting financed and signing the loan with my bank, and even getting a call from the sales man saying its all good and talking about getting the truck they turned around and sold it from under me after shaking hands and getting their word, not a good place to do business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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