Reviews
I've purchased four vehicles from Rick Jones at Lima...
I've purchased four vehicles from Rick Jones at Lima Auto Mall; two new and two pre-owned. Rick, and the staff at Lima Auto Mall, are always so knowledgable, friendly, and helpful. Rick answers my questions promptly and thoroughly, the prices are good, and Mike Bales provides wonderful assistance with financing. Luke in the body shop is also very friendly and helpful, and their work is always top quality. Overall I'd have to say my experience with Lima Auto Mall has been excellent, I'll continue to do business with them, and I'd highly recommend them to others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words. I'm glad we have been able to serve so many of your vehicle needs over the years. We appreciate your business very much and look forward to continuing to serve you well in the future. Please don't hesitate to get in touch with us if you need anything. Thank you for being a customer for life!
We thought Aaron did a good job. He was willing to show...
We thought Aaron did a good job. He was willing to show us as many cars as we needed to see. Overall, we were very pleased with our experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business. Aaron always works his hardest to take care of his customers and make sure you get the best vehicle for your needs that also fits your budget. I'm happy to hear you enjoyed your experience with us. We appreciate your business very much.
Great service
I had a good experience here. Even with the credit that I have they were able to find me a descent car and at a descent price. Everything went quickly and very smooth. I would recommend others to come here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Erica, thank you for your the opportunity you gave us to earn your business. I'm glad that we were able to put you in a vehicle. We appreciate it very much. Please let us know if there is anything we can do for you in the futrue. I hope we have made you a customer for life!
Aaron was our sales rep. and being in retail my self I...
Aaron was our sales rep. and being in retail my self I think he had great customers service not being to pushy help in all that we ask and much more even helped set up on star for us all in all we couldn't be more happy with his service i would recommend him to my friends thanks aaron .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business. Aaron works hard for his customers and to live up to our stores over 100 year reputation of excellent customer service. I'm glad you enjoyed your experience buying your most recent vehicle from us and we look forward to serving your needs in the future. Thank you for referring us to your friends. You can rest assured they will get the same family-like treatment that you had while you were here.
Excellent
This dealership provided me with the easiest and fastest car buying experience I've ever had. Sean was very nice. I love my new vehicle and I will definitely search here first for my next one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business Jessica! Sean has always been great at providing his customers with the best possible deals and works hard to keep them happy. I'm glad you gave us the opportunity to earn your business and provide you with a great experience. I'm happp that you agree our sales process is fast and easy, which always translates to a having a great time when purchasing a vehicle. And thats what its all about! We look forward to helping you with your vehicle needs in the future. Just let us know what you're looking for and we'll make it happen! Thanks again!
Overall experience was great. They treated me like I was...
Overall experience was great. They treated me like I was a customer for years. Couldn't ask for a better experience. Dealer delivered the car to MI after the purchase
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for coming from so far away to give us the opportunity. We really appreciate your business. Delivering the vehicle to you is the least we could do. Enjoy your Cadillac CTS Wagon!
GREAT SERVICE!!
NICK ROEDER - Awesome new salesman!!!! Looking for a used vehicle, called and told him what we wanted, when we got there he had it in the garage - Out of the Cold and Snow - We drove it, said what we were willing to pay, He made it Happen!!! and We drove it home...
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business. I have to tell you I loved reading this particular review. It was very straight-forward, and to the point. Much like our easy sales process and great customer service that I'm glad you got to experience. Please don't hesitate to look us up for anything you need in the future. I hope we have made you a customer for life!
My primary contact was with Eve Fay. She was great. Very...
My primary contact was with Eve Fay. She was great. Very knowledgeable about the vehicle. Did a fantastic job in demonstrating the car, all it's electronics and how it handles. She also kept in touch with me via email and cell phone until I was totally satisfied and bought the car. Everyone was very friendly and helpful. It was a one of my best car-buying experiences.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
To hear that it was one of your best car buying experiences ever is just fantastic. Thank you so much foryour business. I am glad we were able to deliver on the promises that we make our customers. Eve does a great job with her clients and always makes sure they know thier new vehicles inside and out! Hopefully we've made you a customer for life!
I got a truck !
This was our first visit to this dealer. We had spent the entire day looking around and doing test drives. After a long cold day, we went back to where we started and left with my "big truck" in only a few hours . I've never had a truck befor but always thought it would be fun. The guys at this dealership were professional and friendly and I will be sure to be a return customer and refer others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your business Tressi. We I'm glad we have made you a customer for life and look forward to service all your vehicle needs. Thank you for the referrals as well. We are always excited to give others the great experienecs that their friends and family also receive. Enjoy your truck!
I stopped at this dealership to see about trading in my...
I stopped at this dealership to see about trading in my truck for a newer used suburban. I need the extra room with the new additons to my family. However I came away from this situation with a great experiance. I had a very knowledgable and friendly salesman who helped me get a wonderful deal on a new family vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I'm glad we were able to help out your growing family and get you a great deal on your new Suburban. They are great vehicles and should serve you well in the years to come. Thank you for your business. We appreciate it very much.