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Lima Auto Mall

(3,039 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Overall we had a good experience. Aaron was great to...

Overall we had a good experience. Aaron was great to work with. He was very professional and very personable. He made a point to get to know not only us but our kids. We worked with Tod on the financial side and he was very thorough. We appreciated the lounge area, but overall, the transacation took too long to process through. We realize that the dealership was extemely busy, but 4 hours is a tad to long. We would recommend Lima Auto Mall to others.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your patience this weekend. Saturdays are typically our busiest day of the week and keeping up with demand can be difficult sometimes. I want to appologize for keeping you and your family waiting for that long. I hope we accomodated you as best we could. Still, I am glad we were able to put something together for you that your family will ejoy! Enjoy your new Chevy Traverse and thank you for your business.

Gerry and everyone at the dealership made the used car...

Gerry and everyone at the dealership made the used car purchase of the 2012 GMC Acadia very easy. Discussions to finalize the price went very quickly/smoothly, no long waits when reviewing counter offers or reviewing my trade in. I found the car that I was looking for on the web. Based on the price & my initial phone conversations with Gerry, I was willing to drive from NW Columbus to Lima to check the vehicle out. Not till I got the vehicle home did I realize that it was missing one of the floor mats (remember its a used car). I mentioned it to Gerry when he called the next week, and he said no problem, he would order one and mail it to me. Good overall experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The sales person was very pleasant and courteous and did...

The sales person was very pleasant and courteous and did not pressure me in any way; was timely in his meetings and telephone conferences with me; and took the time to explain all of the vehicle functions to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Overall pretty good guy to deal with helped me with the...

Overall pretty good guy to deal with helped me with the purchase of my new truck would reccomend in the future for friend and family or our next vehicle job well done:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Aaron Bonanno was quite the salesman. He seemed...

Aaron Bonanno was quite the salesman. He seemed knoledgable and confident in what he was doing and at the same time we didn't feel pressured by him. Very nice to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My experience

I did my application on line and the next day I was called and told my loan for the van I was looking at had been approved I set up an appointment and went and drove the van and signed papers. The salesman I had was named Arron and he did an excellent job and I thank him very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your business Gloria. We pride ourselves on prompt service and we take our internet customers quite seriously. I'm glad to hear that we were able to get you into a great vehicle in your budget! Thank you again. I hope we were able to make you a customer for life!

I had the best experience ever buying a used car. Aaron...

I had the best experience ever buying a used car. Aaron Bonanno was very helpful and friendly and the whole stuff was as well.I Recommend lima auto mall for your next car and talk to Aaron Bonanno he will greet you with a smile and help you get into your new car.Thanks Aaron for helping me get my Chevy cruze I love it!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lima Auto Mall is a great place to look for and purchase...

Lima Auto Mall is a great place to look for and purchase a new or used vehicle. Matt did an excellent job providing a variety of vehicles that matched our needs, and he made sure we got what we wanted. Aaron also did a great job explaining the paperwork and making sure we understood the financial aspects of buying the vehicle. Overall, this is the best experience we ever had in purchasing a vehicle, and we highly endorse Lima Auto Mall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Aaron Bonanno was my salesmen on my recently new used...

Aaron Bonanno was my salesmen on my recently new used car. He went above and beyond to make sure my deal was fair, fast, and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Steve helped me find a car in my price range, it...

Steve helped me find a car in my price range, it basically came off the truck! He knew what I was looking for and found the perfect car. All the paperwork went easily and almost fun with the help of Aaron. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ashley, thank you for your business. We greatly appreciate it. I'm glad that you chose Lima Auto Mall for your recent vehicle purchase, and not only that, but that you had fun while here! Thats really what it is all about. I'm so glad to hear that. I hope we have made you a customer for life! Enjoy your Chevy Cruze!