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Lima Auto Mall

(3,042 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Jason was EXCELLENT to deal with. He was...

Jason was EXCELLENT to deal with. He was professional,friendly, and informative and not at all pushy. We searched all over NW Ohio to find the best deal on a Yukon Denali and found it here. We appreciate our overall experience with Jason and the dealership but especially Jason. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. Enjoy your Denali!

We were very pleased with our experience with Lima Auto...

We were very pleased with our experience with Lima Auto Mall, from the minute we walked through the door until the time we drove away in our new car, the salesmen were awesome. We wanted a White Equinox and our salesman Shaun S. went above and beyond to get us what we wanted. We would highly recommend Lima auto mall to family and friends!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. We really appreciate your review and look forward to helping the family and friends you are sending our way. Enjoy your Equinox!

Traveled all over northwest Ohio looking for cars,...

Traveled all over northwest Ohio looking for cars, stopped at Lima Auto Mall and Jason gave us all the information we were looking for, without being pushy. He also filled us in on rebates on a different model truck then the model we were considering. He was very professional, friendly and allowed us to make our decision without being pressured. We would definitely recommend Jason and dealership to anyone who asks. Best experience during this process, Jason knew the vehicles and the pricing. Sincerely, John and Tina

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you John and Tina for the kind words. We appreciate and thank you for your business. Enjoy your new Silverado!

I went to the Lima Auto Mall knowing what i wanted in a...

I went to the Lima Auto Mall knowing what i wanted in a car but not sure of the car i wanted.I met Sean told him what i wanted and set me up with the car that fits me to a tee. Sean was very proffesional and not pushy at all. Made me feel real comfortable and before i know it i was out the door with a very nice car. I will definetly be back for other car needs and will be referring Lima Auto Mall to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Eric Olson was a pleasure to deal with on the purchase of...

Eric Olson was a pleasure to deal with on the purchase of our Corvette. He may be a young and new employee but he already knows what it takes to make a customer comfortable. We would recommend him highly and also your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

I just returned from an overseas deployment and was in...

I just returned from an overseas deployment and was in need of a car for when I got home. I had shopped around on the Lima Auto Mall website a few times and emailed Matt, the Internet Manager, telling him what I had in mind and the rest is history! Great help, great customer service, no pressure, AND they talk to you like a human being! (always a plus)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Its the least we could do for your service to our country. Thank you for your business and your service.

This was the first time that I had met Josh Schumann and...

This was the first time that I had met Josh Schumann and my wife and I were completely satisfied with the service received when working with Josh. He was quite knowledgable in regards to the vehicle we were looking about. If he didn't know the answer to a question he wasn't afraid to say so. He immediately got the question answered for us. We highly recommend Josh if you're shopping for a car. We had no complaints with any aspect of our visit to Lima Auto Mall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and enjoy your 2013 Cadillac XTS!

My sales consultant and the entire dealership were great....

My sales consultant and the entire dealership were great. They gave me the liberty to see what I wanted, drive what I wanted, and ask every question possible. From my sales consultant,Sean, to the finance manager, Aaron, they were very willing explain everything and were clear about it all. As a lifetime GM owner dealing with a professional, knowlegdeable staff was a breath of fresh air. They were patient, informed and never pushy. Thanks Lima Auto Mall! I got a great car and a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

WE HAVE BOUGHT SEVERAL NEW AND USED CARS FROM LIMA AUTO...

WE HAVE BOUGHT SEVERAL NEW AND USED CARS FROM LIMA AUTO MALL. THE SALESMEN ARE ALWAYS INFORMATIVE ABOUT THE VEHICLES BUT NEVER PUSHY. WE BOUGHT A USED VEHICLE AND DID LOOK AT OTHER DEALERSHIPS BUT CAME BACK TO LIMA AUTO MALL DUE TO THE TRUST WE HAVE IN THEM FROM PREVIOUS SALES.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I came from 4 hrs away, and they held the car for me to...

I came from 4 hrs away, and they held the car for me to test drive. John Roby made me feel welcome, and un pressured, and stayed late to make sure everything went well. The car sales staff did a great job to get me on the road even after the finance people had left. I would do business with hem again any day. Thanks for the good car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.