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Lima Auto Mall

(3,042 reviews)
Visit Lima Auto Mall
Sales hours: 9:00am to 3:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 17 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (877) 709-4686 (877) 709-4686
Used (877) 547-9568 (877) 547-9568
Service (419) 909-4172 (419) 909-4172

Reviews

(3,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lima Auto Mall from DealerRater.

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Aaron did a great job with this sale. He was always...

Aaron did a great job with this sale. He was always willing and available to help and answer any questions we had about the car. He has followed up with us after the sale to make sure everything was going well and that we were happy with our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. I'm happy to hear that things are going well and that you had a great experience here with your recent purchase. Please don't hesitate tor each out to Aaron or any of us if you need anything in the future.

My husband and I came to Lima Auto Mall looking for a...

My husband and I came to Lima Auto Mall looking for a fuel efficient car. Sean showed us all of our options and pointed out the pro and cons of each car. He was very friendly and knowledgeable. He was able to get me a great deal and a very low interest rate. I would diffidently recommend him as a sales person to anyone looking for a up front and honest person. Next time we are in need of a vehicle we will be visiting the Lima Auto Mall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. It really means a lot to us when our customers take the time to go on DealerRater.com and express to everyone, the great experiences they have had with us. Thank you for the opportunity to earn your business. We appreciate it.

What a pleasant car buying experience! From our initial...

What a pleasant car buying experience! From our initial visit, Aaron Bonanno was there to answer any questions we had, and, believe me, we had questions. We had fallen in love with the Chevy Camero, drove a used 2012, and quickly decided it was the type of car for us. Working with Aaron, we purchased a 2013 Camero with the RS package, and we are loving it. While Aaron professed to being new to car sales, he was a wonderful asset to our purchase. If he didn't know an answer, he asked someone who did. I told him he must have put 15000 miles on his feet with all the running he did! He made sure we were introduced to the managers we would be dealing with, and they were all outstanding. While talking with friends and family about our experience, I can say, with confidence, this dealership and staff are there to help. Thank you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words. Aaron is new, but has already proven to be a viable asset with his outstanding focus on customer service and experience, which is the most important thing we can offer our clients. Thank you for expressing your great experience, we truely appreciate it and greatly appreciate your business. Thanks again, and enjoy that Camaro!

I found my car on line through Auto-Trader, called and...

I found my car on line through Auto-Trader, called and spoke to Ryan Swaney I planned to come up on Monday and an emergency came up and I couldn't make it. I called and told them I'd come up on Tuesday if possible. I arrived on Tuesday, pulled in and saw a sold tag hanging on the rear view mirror and I thought why didn't they call and tell me they sold it and not waste my time (I drove 100 miles). Eric walked out and said the signs for me so it wouldn't be sold until I saw it. I told them I was pre-approved at a good rate with my CU. We made a deal and when we started the paperwork they had a banknote that blew my CU's rate away. I was leary of trying to buy a car so far from home but Eric and Ryan and and the Business Mgr. Mike made it a great experience. Thanks guys I love the Avalanche. Harry Hetrick

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Harry, thank you so lmuch for the review. Its great when we have another customer willing to work with us fom us a distance and give us the opportunity to show others what our local customers already know. That we offer the best deals on the nicest vehicles, period. We're happy you love your Avalanche. Don't hesitate to reach out if you need anything. Its a hundre miles, but we're only a phone call away. We appreciate your business.

We drove to Lima Auto Mall from Columbus for a specific...

We drove to Lima Auto Mall from Columbus for a specific used vehicle that had not been in long. When we first found the vehicle, there were no photos on their website, so I had to trust the sales rep to accurately describe the vehicle and its condition. We were not disappointed - the vehicle was perfect. We traded in out vehicle and received a fair trade-in value. The customer service was excellent and the transaction was painless! I highly recommend Lima Auto Mall!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Sorry for the lack of photos. We try to get them online as soon as possible. Thank you for taking the time to give us a call and tell you about the vehicle. We really appreciate it and I'm glad it worked out. Enjoy your Suburban!

This was my first time purchasing a vehicle on my own and...

This was my first time purchasing a vehicle on my own and I don't think I could have had a better experience. I will look to Lima Auto Mall again in the future when it comes time for another vehicle. I would highly recommend. Thanks Eve!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and for selecting Lima Auto Mall as your first dealer. That means a lot to us, as we are a family owned and operated dealership and have been for over 100 years. Hopefully this is just the beginning of many great experiences you have with us in the future.

I just recently purchased a 2012 Buick LaCrosse from Eve...

I just recently purchased a 2012 Buick LaCrosse from Eve Fay. My wife also purchased a vehicle from Eve last July. Eve has a wonderful attitude and makes for sure that you select the vehicle that is best suited for you. I test drove multiple vehicles and Eve was very astute on her knowledge of each vehicle I test drove. She made sure we took enough time with each vehicle to assure I made the choice that suited me. I would highly recommend Fay and the rest of the Lima Auto Mall team that helped us through the purchasing process. Thank you so much for a wonderful experience and helping me choose the right vehicle for me. I am enjoying driving my Buick. The ride is wonderful and the toys included are excellent to play with. My wife and I will continue to say good things and promote Lima Auto Mall and the way they deal with customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your repeat business! We love it when our customers keep comming back. It lets us know we are doing things right! I'm glad Eve was able to get you into the perfect vehicle for you. Enjoy your Buick!

Lima Auto Mall was great. Eric Olsen make us feel...

Lima Auto Mall was great. Eric Olsen make us feel welcome and like he wanted to work with us. Boy did he work with us. We just had a bankruptcy discharged and thought we would walk out with a used car. SURPRISE. Eric and Joe explained the pros and cons of leasing and we left with a 2013 Chevy Cruz leased for 4 years. Something we had never thought about but it makes perfect sense now. Thank you so much for all the hard work. We appreciate it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us the opportunity to earn your business. Unlike a lot of dealers, when we say Bankruptcy isn't a problem we mean it. And it just shows, since you left in a brand new car! Enjoy the Cruze, and we look forward to serving all of your vehicle needs in the future!

Bought a used Chrysler 300C. Worked with Eric Olsen, He...

Bought a used Chrysler 300C. Worked with Eric Olsen, He was great to work with. Answered all my questions, was up front and honest. Returned calls promptley and called me with updates. Aranged shipping to Seattle for me. A very smooth transaction. Would recomend anyone that needs a new or used car to work with Eric. A very proffesional salesman.--Pete Lapinski--Ketchikan Alaska.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for working with us from such a distance. We are glad you enjoyed your experience with Eric and the Lima Auto Mall. Enjoy the 300C!

Eric was very knowledgeable and professional in helping...

Eric was very knowledgeable and professional in helping me buy a car (Malibu '10). He demonstrated a hard work ethic. As a first-time car buyer, I was a little intimidated by the typical status quo of car dealers, but Eric was very trustworthy; moreover, he made sure that I understood my car's features, the benefits of buying a GM-Certified Vehicle, as well as the requirements my vehicle had to fulfill to become GM-Certified. Very mechanically inclined. I would strongly recommend Lima Auto Mall for exploring your next dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business. We know you will love your GM Certified Malibu!