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Gateway Kia of Quakertown

(327 reviews)

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gateway Kia of Quakertown from DealerRater.

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PLEASE READ THIS POST!!!!!!!!!!!!!!DO NOT BUY A CAR FROM...

PLEASE READ THIS POST!!!!!!!!!!!!!! DO NOT BUY A CAR FROM THIS DEALERSHIP. I purchased a 2019 KIA SPORTAGE had to bring back 1st week due to shake in steering wheel. Was told it was i was feeling the road. Had to bring car back several times still not fixed. All you are to this dealership is a person that purchased a car. They will treat you nice as soon as you walk in to make a deal after the deal is done you are nothing. After many times trying to fix the car its still no good. FROM THE OWNER ALL THE WAY DOWN THE LINE NO ONE CARES. I keep being told Thats what your warranty is for they just treat you like garbage. Its a shame that as a loyal customer they would treat you the way they do. NO ONE CARES i must say that mike and Tatiana are great but i know their hands are tied from manager and owner. They gave me my car back and it does not work. tried to explain to them. They just mush me away and told me the ticket is closed and i should just find a lawyer to handle the problem. They are unprofessional and customer service is no good. Like i said PLEASE DO NOT BUY FROM THIS DEALERSHIP. TAKE THE TIME OUT AND DRIVE SOMEWHERE ELSE. PLEASE REPOST THIS SO THE SAME THING DOES NOT HAPPEN TO YOU DO NOT BUY A LEMON LIKE I DID THEY JUST DONT CARE

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

excellent sales person

We came into the dealership just wanting to try different models - my husband has a hard time getting in and out of cars. Our plan was to visit several makes and models but when we went to Kia in Quakertown we were met by a very pleasant patient salesman. We told him our needs and, well to make a long story short we drove home in a Sportage. The salesperson was Minh Luong and when I say patient, I mean patient. I am not familair with all the bells and whistles, he went over them with me and we returned today to get another lesson on the buttons, etc. We were even told to come back as often as needed to feel comfortable with everything. Ask for Minh when you stop in to purchase your new Kia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Be Careful

Purchased a used car for my son and less than 3 months the transmission went up. They were less than helpful. Be careful when purchasing from this place. Awful customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

My name is Israel Irizarry I want to start by saying I don't have the greatest credit in the world. After going to several dealerships and getting turned down I lost all hope. Have a 2013 Kia soul and wanted something more new. I went their and left with a 2019 Kia soul. I was greeted at the door by Luis and right from the start he treated me like I was part of his family. He heard my concerns and worked with Michael the sales manager. These two guys were a god sent Luis and Michael worked together like I was their brother. Not only did they give me a great price on my trade in but got me Into a 2019 Kia soul at a great price with a great monthly payment. Thank you guys for everything I love my new car. I highly recommend this dealership to everyone that's tired of the xx of other dealerships. Please listen to me I don't give anybody reviews but these guys really deserve it. Great and I say Great Dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service

Bought two cars from here, very happy with my experience. Also had repairs done on the one car, service guys were super nice and made everything so easy for me. Highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best Kia dealership ever

The general sales manager James is amazing this is our fourth KIA as long as James and his sales staff are there we are customers we followed him from BMW to KIA for sales integrity, service and reliability

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Looking for a newer vehicle

I highly recommend Kia in Quakertown.Scott,an associate from Warrington who had helped my wife the past weekend purchase her new Kia,had came up again from the Warrington Store.He was fantastic with me and made the process so much easier.The girl Annie was also very nice and extremely helpful.We have always gotten our cars at Kia in Quakertown,and always will.They have always treated my family with respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dont buy a new car from them!

They will sell you a new car at thousands over the MRSP and then try to shower you with other incentives which equal the exact same amount as the mark up. BYER BEWARE!!! They dont care about customers coming back it appears- just out to make a buck and pretend to give you something in return.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

What title

Was there to test drive a used vehicle and then we decided to also test a new sportage and we were new all the way. I thought it took to long for the paperwork.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I initially went to Kia of Quakertown to purchase

Instead of getting a used car I walked out with a new 2017 Kia Optima. My salesman Mark was excellent the process was not stressful in the least. The staff was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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