Gateway Kia of Quakertown

The service advisors go above and beyond to meet the customers needs and provide customer satisfaction through an easy service experience. Awesome sales and service department, they resolved the problem with my vehicle in a timely manner, and thoroughly explained what was wrong with my vehicle. I will definitely return for all my vehicle needs. Thank you,

Me and my family have bought 3-4 cars from Luiz Diaz a top sales person at the dealership; these last few days and it’s been the best buying experience possible. The Dealership offers greats services and incentives to remain loyal. Lou even has given us 100$ per referral! If you are reading this give him a call or text at 267-423-1777 and see what buying a car should be like!! (Ps tell him Lamar sent you :) )

I purchased a 2016 Kia Serento for Gateway Kia in July 2019. It only had 28,000 miles. It had a sunroof and I was not told it was an after market sunroof. They told me they don't have to disclose that. They didn't even check it for leaks before it was put on the lot. I notice in February 2020 that the sunroof was leaking. I contacted Gateway Kia and all they said is that there is nothing they can do for me, it was was a pre-owned car and it was wear and tear. It is now costing me $700 - $800 to get the leak fixed. DO NOT EVER THINK ABOUT BUYING A CAR FROM GATEWAY KIA. THEY CAN CARELESS ABOUT YOU!!

My wife and I went in to purchase a Kia Optima. As the conversation went on Stan our sales professional found that a Kia Forte was more our fit. It is good to know there are sales people who actually find what fits your need instead of just trying to sell you something. Thank you very much to the whole team at gateway.

I'm shopping for a used SUV and test drove a 2008 Toyota RAV4 at Gateway Kia the other day. Pretty good exterior condition and low miles, so I was encouraged. But after reading the Carfax and seeing that the vehicle was on the lot for a long time, I decided to take it to the mechanic for a quick inspection before making the purchase. What the mechanic told me was appalling. The vehicle would not only have failed a PA inspection, but was unsafe to drive due to issues with both front lower ball joints. I've included a copy of the inspection report just to illustrate how terrible the vehicle condition was. It's bad enough for a customer to worry about being financially duped by used car dealers - but to sell an unsafe vehicle that wouldn't even pass an inspection is reprehensible. Just imagine how many vehicles they've sold to unsuspecting customers with such issues. Thank goodness I took it to the mechanic. I wouldn't recommend Gateway Kia for anything based on my experience.

I'm currently shopping for a used SUV and test drove a 2008 Toyota RAV4 at Gateway Kia the other day. Pretty good exterior condition and low miles, so I was encouraged. But after reading the Carfax and seeing that the vehicle was on the lot for a long time, I decided to take it to a mechanic for a quick inspection before making the purchase. What the mechanic told me was appalling. The vehicle would not only have failed a PA inspection, but was unsafe to drive due to issues with both front lower ball joints. It's bad enough for a consumer to worry about being financially duped by used car dealers - but to sell an unsafe vehicle that wouldn't even pass an inspection is reprehensible. Just imagine how many vehicles they've sold to unsuspecting customers with similar issues. Thank goodness I took it to the mechanic before I bought it. I wouldn't recommend Gateway Kia for anything based on my experience.

Talk about a run around. First let me say we have bought 6 or 7 cars from these guys over the last 8 years. The last car my son bought at another dealer 3 1/2 months ago. Well here is where it went bad. He sent his paperwork in to get reimbursed for gap. We have tried and tried to get answers. First there was James. He said it is being processed. He then refused to answer ever. Then when j threatened tk review and call him out it was all Stephen handling it. He replied and right away over 2 weeks ago said check was being cut that day, signed and mailed. Fast forward 2 more weeks and my son stopped in to find out what was going on. Now they are waiting for the check to be cut and it is out of his hands even though 2 weeks ago if was cut. I would avoid this place like the plague now. They were great wheeb we bought cars from them constantly. Buy one somewhere else and you are crap to them. They don't care at all. I guess next stop is court. Lies on top of lies from this place.

Bought a mini van at the end of July and two days later I find out from my mechanic it’s throwing almost 12 voltage faults for low voltage because it had the wrong battery in it. Had to replace the battery so I called about a refund, you know because they sold us a car with the wrong battery in it. I must have called 10 times in 3 months and Mike the service manager kept putting me off. I don’t know why it’s so hard to refund $136. The air intake also had a chunk of paper towel in it so I have to wonder how much their mechanic checks over used vehicles. We drove about an hour and a half to get there and they expected me to take the car back for them to check things out for themselves. So if you live a distance away just keep that in mind

The young lady that helped me was very professional and helpful with getting my parts for my car and info me about them being under warranty Thanks

PLEASE READ THIS POST!!!!!!!!!!!!!! DO NOT BUY A CAR FROM THIS DEALERSHIP. I purchased a 2019 KIA SPORTAGE had to bring back 1st week due to shake in steering wheel. Was told it was i was feeling the road. Had to bring car back several times still not fixed. All you are to this dealership is a person that purchased a car. They will treat you nice as soon as you walk in to make a deal after the deal is done you are nothing. After many times trying to fix the car its still no good. FROM THE OWNER ALL THE WAY DOWN THE LINE NO ONE CARES. I keep being told Thats what your warranty is for they just treat you like garbage. Its a shame that as a loyal customer they would treat you the way they do. NO ONE CARES i must say that mike and Tatiana are great but i know their hands are tied from manager and owner. They gave me my car back and it does not work. tried to explain to them. They just mush me away and told me the ticket is closed and i should just find a lawyer to handle the problem. They are unprofessional and customer service is no good. Like i said PLEASE DO NOT BUY FROM THIS DEALERSHIP. TAKE THE TIME OUT AND DRIVE SOMEWHERE ELSE. PLEASE REPOST THIS SO THE SAME THING DOES NOT HAPPEN TO YOU DO NOT BUY A LEMON LIKE I DID THEY JUST DONT CARE.