Gateway Kia of Quakertown

AMAZING experience. This was my first time looking for a new car from dealerships rather than a used car place. The first place I went (Faulkner in Doylestown) I had a pretty awkward and unwelcoming experience. No one there greeted me, my dad an I stood there awkwardly on more than one occasion that day. But at Gateway Kia, there were people lined up at the entrance waiting to greet us, immediately met with incredible service and smiles, and was even pointed towards a car that would get me to my desired monthly payments instead of pushing something too expensive on me. Carlos Vargas and his sales manager worked to get me the best discounts on my down payment and monthly payments AND sat and worked with me to find the best insurance rates. We laughed and talked the whole time like old friends and even felt a little sad saying goodbye after having such a great experience. I would 10000% recommend Gateway Kia!! Even the internet salesperson who texted me was great.

I went to look at a new car and was called a Chink behind my back by the salespeople. Never again.

They sold me a flood damaged car. They had to have known because it was easily seen with the car on a lift. They should be shut down.

Used to be a great dealership. Now service department is horrible. They no longer allow scheduling on their website - instead they take your info and promise someone will call - they never do. Called service department twice and left messages - no one ever called back. Avoid this terrible dealership at all costs.

2014 Kia..new donut in trunk..car detailed...detailed quick again..than made no since..in need of the donut..trunk empty!!!! check car before leaving the lot!!!!

We bought a 2018 Kia Soul brand new for my Wife. She is a service coordinator for the elderly and has to be accessible 24/7 for them. From day one the hands free phone was useless. Constantly cut in and out making it impossible for the person on the other end to hear what she was saying. For 2 years I complained about it every time we brought it in for maintenance. They always said the same thing. They could not duplicate the problem. One time I spoke with the service rep driving home until it started acting up. He gave me the name and number of the service manager. Called him and he said he would look into it. Never heard back. Filed a complaint with Kia. Never heard back. I begged, pleaded and yelled for them to try a new microphone or antenna but got no response. Finally I filed a Lemon Law case with the Attorney General's office. I get a call the next day saying they want to try replacing the antenna and mic. Brought it in, had them replaced and problem was solved.

Horrible experience, I was told three times that the kia from warrington was going to be transferred for me to test drive. When I got there nobody seemed to know about it. So since it was a 40 min drive to get there I test drove another kia similar to the one I wanted to drive. I take it on the highway and it has a check engine light. I could go fast at all. Even after all that I bought a kia anyway from them. A few days later I had a question for julian breus. I ended sending 5 emails which never got answered. Just horrible I won't ever go there again.

This dealership lies and does not care at all about customer service and making things right . We bought a used car from here only 8 months ago, after 3 break downs on the side of the road and costly repairs each time ..we brought it in for repair once again (always the same symptoms) This time I requested they give us a loaner car. Which they did. 7 whole weeks went by, they finally call to tell us the vehicle can’t be fixed to come in so we can discuss the terms of a replacement. We go on the following day to find out that have no intention on giving us anything comparable . Only kept pushing for a new car or a used that would cost at least $100 more a month. I explained this was not an acceptable resolution. We were told by the service manager that we would be able to get a replacement and the sales manager would take care of us. The general manager didn’t even want to work with us or even come close to what we were already paying . We didn’t want to give back the loaner til there was a agreeable resolution but They forced us to take our car back that is unsafe and unreliable and even called the police , lying to them right in front of my face ( telling them we had the loaner for 57 days and refuse to return it!!) We were there when we were called the following day, we were hoping to have a different car that was reliable and close to equivalent. So now we are stuck making payments on a vehicle that is unreliable which means it’s worth nothing!!!

I purchased a used vehicle back in May of this year (2020). This was right around the time the dealerships had opened back up so their sales team was eager to make a sale understandably. I decided to purchase a used vehicle, looked to be in great condition with good mileage. The sales manager promised to order floor mats for me and call when they were in. Never got a call but it wasn't the end of the world to me so I just let it go because I am not the type of person to make waves about small stuff. My father co-signed so they needed some additional information of his which I sent via text to the sales manager the day he requested it, mind you it was confidential information. The dealership proceeded to contact my father for this information which I did not know right away. I finally called back and spoke with the sales manager to find out where the mix up was with the information, turns out he had the information the whole time. My vehicle in the mean time experienced a strong leak every time it rained significantly. I ended up with a large puddle in the passenger side floor. Now again, not one to make waves and being pretty handy myself, I noticed the rubber trim around the door frame was loose. I got glue and glued that thinking that was the problem. We had another significant storm about a week later and the same thing happened. I called the dealership as it has only been 2.5 months since I purchased the vehicle. I was transferred numerous times, hung up on, the sales manager no longer wanted to deal with me so pawned me off to the service manager and then another team member. Just an awful experience! Beware of this dealership!

The service advisors go above and beyond to meet the customers needs and provide satisfaction through an excellent shopping experience. Awesome sales and service department, they resolved the problem with my vehicle in a timely manner, and thoroughly explained what was wrong with my vehicle. I will definitely return for all my vehicle needs. Thank you