Gateway Kia of Warrington

I purchased a really clean, well prepped used car from Gateway Kia. The sales staff, even beyond my rep, were very friendly and gave a good dealership experience. About a week out, I had an issue that was not warrantee covered and they stepped up to help me out. Although I have not used the free service/new loaner car provided with the purchase yet, I was very surprised that a dealer would even offer this for a used car client. Very good experience!!

I took my car in to this dealer at 9:00 A.M., as per my appointment, for a minor warranty repair. The car was promised to be ready by 2:00 P.M. that day. Not having heard from them by 3:30 P.M., I telephoned and was told that repair would not be completed until the following day, but I was promised that the car would be ready by noon. It is now 4:20 P.M. and I am still waiting for a call from the service department that the car is ready. I called the dealer at 2:00 P.M. and 4:00 P.M. to inquire as to status of repair, and was told both times that the technician was "just finishing up." I will follow up with a report as to the quality of the repair, if and when I ever get back my car.

JOE WAS GREAT! explained EVERYTHING ABOUT THE CAR AND WE DIDN'T FEEL THE LEAST BIT PRESSURED. FINANCING WAS QUICK AND EASY! REALLY GREAT EXPERIENCE.

I had a fantastic experience at this dealership. It was my first car that I was buying and it was the most comfortable process compared to others that I have had. I didn't feel pressured to buy it that day, but I was excited and knew it was right when I did. It was fun and the customer service was great. From sales to finance every step of the way was explained in great detail that I never felt like I missed anything. My needs were met and the staff was very friendly. Thank you for making it a great experience for me!

Lorenzo did a GREAT job again. Had a real good experience purchasing my Optima beginning 2012 already. Lorenzo goes the extra distance to get one what he wants. Thanks.

I purchased my new Kia Sportage in 2012 and I couldn't be happier. From the time that I walked in the door to the time I left, all of the staff were very helpful and very courteous. I had my infant grandson in tow and throughout the lengthy sales process, they were all very helpful in keeping him occupied, happy and well-fed! :-) The sales experience in itself, although tedious, was easily handled step-by-step, thanks to everyone from my wonderful salesman, Lorenzo Kemmerlin, to the sales manager, the service manager, the young lady that wrote up the finance papers, even the other sales reps. I felt as though my initial presence was welcomed, unlike one other dealership I first visited in Lansdale, and that my business was sincerely appreciated. This is the first Kia I have owned and it is, indeed, THE most fun to drive, easy to maneuver and very reasonably priced. When I visit the service department, the service staff is always pleasant, no matter how busy or rushed they may be, they are patient and they take the time to explain things that need to be taken care of. I will continue to be a customer of Gateway Kia in Warrington for years to come.

Eric who sold me my car was very helpful, courteous and knowledgeable. He also was not a pushy salesperson which I appreciate. Eric is the Finance Manger who knew how to work the numbers to the point were I was happy and relaxed during the negotiating process which is a rare experience when purchasing a car. I have already told family and friends to purchase their next cars for this dealership. Thank you again for the experience. Maria E. Perilli

From the moment my husband and I walked into the dealership, we were treated with courtesy and respect. Lorenzo greeted us at the door, made us feel extremely comfortable,found the exact car I was interested in, and worked with us to get the payments where I wanted them to be. There was no pressure, and we felt like we were part of the Kia family (which we are as our family owns 3 Kia vehicles!). Lorenzo also sold my daughter her Forte 3 years ago, and she was impressed by his professionalism then, as much as we were now. He gave a full explanation of all of the features of the car, and even programmed my i-phone to the car while we were waiting to do the paper work. When I submitted my online request for the Optima, I received several emails and voice mails from 3 Kia dealerships, and while I never had the opportunity to deal with any of the sales crew, the experience I have had in the past with Gateway Kia of Warrington's service department, verified my decision to come here to purchase my new car. While we were waiting, we had the opportunity to interact with several employees and everyone was cordial and professional, and it was evident that there was good chemistry among them. With all of this being said, I would definitely recommend Gateway Kia of Warrington to anyone who was interested in purchasing a new or used vehicle. Thank you Lorenzo. I absolutely love my Kia Optima SX!

We were so pleased with this dealership and the treatment we received from the moment we walked in. Chris Banner is the most pleasant person to work with. He was ready to show us every feature of the new Cadenza, which by the way is a wonderful car to drive. His familiarity with all the features of the car and his eagerness to demonstrate them to us was most helpful in making our decision. He also showed us around the service department and introduced us to the staff, who were most courteous and helpful. We will be sure to recommend this dealership and Kia to my friends who are in the market for a new car. We will also tell them to ask to speak to Chis Banner. Phil and Judy Pfeffer

Lorenzo was great to work with. He helped explain the process of returning my lease and then purchasing a new vehicle. He was very straightforward and helpful when finding a vehicle that would match a monthly payment range. Lorenzo was not aggressive and did not try to push a sale in an uncomfortable way. I would recommend this dealership, especially if you are able to have Lorenzo as your sales representative.