Skip to main content

Gateway Kia of Warrington

(302 reviews)

Reviews

(302 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Horrible service department

After spending $30,000 at Gateway Kia for a preowned vehicle and having some very positive experiences with the service department at first, I have had the unfortunate case to have received extremely horrible service over the last two occasions. Worse yet, there service advisor was confrontational, disrespectful, unapologetic, could not fix any issues, kept the car for two weeks and provided inaccurate information. After reaching out multiple times to Kia consumer affairs, Gateway Kia has never made a good faith effort to reach out to me or apologize or correct the issue. I don't know what is worse, their attitude or their ability. This was a costly mistake I will not repeat again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Horrible Service department

After spending $30,000 at Gateway Kia for a preowned vehicle and having some very positive experiences with the service department at first, I have had the unfortunate case to have received extremely horrible service over the last two occasions. Worse yet, there service advisor was confrontational, disrespectful, unapologetic, could not fix any issues, kept the car for two weeks and provided inaccurate information. After reaching out multiple times to Kia consumer affairs, Gateway Kia has never made a good faith effort to reach out to me or apologize or correct the issue. I don't know what is worse, their attitude or their ability. This was a costly mistake I will not repeat again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.

Gateway Kia is the place to buy and have service!

The best Sales Consultant, I have ever dealt with was Rick Abbate. I would highly recommend him if you want a great deal. Rick has patience as he explains all the key features of the car to ensure you are buying what you want. I recently had routine service and Autumn Handy was professional, efficient and ensured the Kia Team gave you the best service. Thank you Gateway Kia for a wonderful experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Not Customer Focused

I went to Gateway Kia to look at a KIA Sportage. I arrived in the morning when they were just opening. Saw exact car I was interested in and asked to take it for a test drive. I was told I would have to come back because there was only 1 sales person and 1 manager there at the moment. I was surprised and responded "can't the manager watch the sales floor while you take me or can't the manager take me." The sales consultant took my comments to the manager and came back and allowed me to test drive the car. I really liked the vehicle but don't make snap decisions. I called later to express my interest and to see how I could lease the vehicle. Because I lived an hour away I asked if we could discuss details on the phone. They refused. Said that was not their policy. Surprising because it looks like they do "internet sales." We hung up and I didn't hear from them for weeks. I then got a call from a representative at their Quakertown location asking me about my interest and she too told me that they don't discuss details on the phone. So that was that. If you want to work with a dealership who is in the current century and willing to negotiate details with you by phone/text/email so you don't have to sit in a dealership for hours or because you don't live nearby, go to Allentown KIA or Sussman KIA. I ultimately leased my car from Allentown but I highly recommend Sussman. Only reason I didn't go with Sussman was Allentown was in my hometown.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

NEVER COMING BACK

I want to preface this by saying Stephanie, Autumn, and Sean were all great. My issue is with whatever technician "diagnosed" the AC issue in my 2015 Rio last week (6/29). I live an hour away in Philly and bought the car from Gateway last year. Last week, my AC went out and I made an appointment for Saturday to get it checked up. I work during the week and this was literally the only day I am able to to this. I waited for only 20 minutes before I was told that Gateway had to open an issue with Kia because it seemed like the issue was something that could be covered under warranty, and it wasn't a simple issue with the freon like I had initially thought. They specifically told me that the technician got weird readings from whatever machine measures the voltage to the compressor. I was told I had to come all the way back on a weekday (because this was all to complicated and time consuming to do on a busy Saturday) and leave the car there since it needed a lot more diagnosis to find the actual problem and I live too far away for their shuttle to take me home while they do this time consuming thing. So I drove all the way back home in the hot car and then my husband and I drove all the way back yesterday in separate cars (his car hasn't had AC work in years so this was a lot for us in this heat) and left the Rio there overnight. I got a call about an hour and half before Gateway closed today saying that the issue was the freon and the repair had been completed 🤬 So we drove ALL the way back again in my husband's AC-less car to pick up my Rio, which should have been fixed last Saturday since the issue was the freon this whole time. We are both furious and this whole ordeal was unnecessary and wasted 4 HOURS of our time in the HOT cars when this was supposed to be a relaxing couple days off for both of us. Needless to say, I will NEVER bring my Rio back to Gateway. No amount of apologies or gift certificates or whatever will bring me back to your dealership, so don't even bother trying to make up for this. If the service department is too slammed on a Saturday to properly diagnose an issue, then just don't make so many service appointments. My time is just as important as anyone else's. Thanks for wasting my time, gas, and mileage, Gateway, I hope it was worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

NEVER COMING BACK HERE

I want to preface this by saying Stephanie, Autumn, and Sean were all great. My issue is with whatever technician "diagnosed" the AC issue in my 2015 Rio last week (6/29). I live an hour away in Philly and bought the car from Gateway last year. Last week, my AC went out and I made an appointment for Saturday to get it checked up. I work during the week and this was literally the only day I am able to to this. I waited for only 20 minutes before I was told that Gateway had to open an issue with Kia because it seemed like the issue was something that could be covered under warranty, and it wasn't a simple issue with the freon like I had initially thought. They specifically told me that the technician got weird readings from whatever machine measures the voltage to the compressor. I was told I had to come all the way back on a weekday (because this was all to complicated and time consuming to do on a busy Saturday) and leave the car there since it needed a lot more diagnosis to find the actual problem and I live too far away for their shuttle to take me home while they do this time consuming thing. So I drove all the way back home in the hot car and then my husband and I drove all the way back yesterday in separate cars (his car hasn't had AC work in years so this was a lot for us in this heat) and left the Rio there overnight. I got a call about an hour and half before Gateway closed today saying that the issue was the freon and the repair had been completed 🤬 So we drove ALL the way back again in my husband's AC-less car to pick up my Rio, which should have been fixed last Saturday since the issue was the freon this whole time. We are both furious and this whole ordeal was unnecessary and wasted 4 HOURS of our time in the HOT cars when this was supposed to be a relaxing couple days off for both of us. Needless to say, I will NEVER bring my Rio back to Gateway. No amount of apologies or gift certificates or whatever will bring me back to your dealership, so don't even bother trying to make up for this. If the service department is too slammed on a Saturday to properly diagnose an issue, then just don't make so many service appointments. My time is just as important as anyone else's. Thanks for wasting my time, gas, and mileage, Gateway, I hope it was worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Incompetent help

Incompetent help call the week ahead of time to schedule an oil change and any necessary 5000 mile check ups asked what day I would like to come in I said Tuesday the woman asked what time are you coming in I said what time do you have available she said seven 730 8 o’clock I said 730 would be fine showed up Tuesday at 7:25 they told me will be an hour and a half wait I said how can that be they told me the service center doesn’t open till 8 o’clock I said I can’t wait I will go to another place all of a sudden the manager came out and explain that the 7 o’clock appointments are for drop off‘s and that the woman who took my appointment never put down that you were waiting for the car I was never asked he apologized and said he was sorry and he would get me in as soon as possible I said I’m going elsewhere and I left this oil change at the dealer was free The money was not Inportant I went elsewhere paid $65 and had my old change done within a half an hour and was on my way home bad service bad communications will not recommend to anyone to service their auto their . The car buying process was very easy and no problems everyone was very nice I wish the service department could be as competent as the sales department

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Great experience, thanks.

Thanks for a great service experience. I took my car for an under-warranty repair. The service manager was very helpful, and courteous. I did not choose to add any of the recommended additional services, and was happy not to feel pushed by the anyone to do so. When I could not make my appointment due to work, they rescheduled me for the next day. On the day of my service, it took less time than they estimated, and I was given a complimentary car wash. The service manager walked me to my car both visits, a courtesy I appreciated. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Deceitful & rude business

I bought my last vehicle here. After the ordeal we went through and the service we received we will go elsewhere from now on. Completely unprofressional & lie about everything. Treat customers after the sale like garbage.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

I'm sorry your drug test came back positive and we had to let you go. We wish you the best with regard to your job search.

Horrible experience!!

My husband & I both bought cars here in the past without issues. A 2011 & 2014 Soul +. My husband needed to upgrade his car due to high miles. He upgraded to a "new" 2018 red & black Kia Soul +. Big mistake. After leaving the dealer we noticed several dents in the back passager door on the drivers side. We hadn't taken the car anywhere & I expected the dealer to fix this major issues. The sales manager, service department & salesman did not seem to care and never returned numerous calls to get it repaired. I called Kia headquarters & they didn't care either. They just said to handle it with the dealer. Now we have a new car with dents in the door and a $800.00 body shop estimate to get it fixed. The Salesman my husband dealt with was rude and told me on the phone if we didn't give this dealership a 5 star rating with Kia they couldn't do deals with us again. No worries. I wouldn't buy a bicycle from this underhanded dealership. You just lost 2 customers. Avoid this deceitful business!! ** After the owner read my review on another site he called me and told me I was delusional and a liar- nice way to talk to customers. Also, they kept calling me "hun", etc. Apparently they have no respect for women either. HORRIBLE BUSINESS!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.