Gateway Kia of Warrington

My husband & I both bought cars here in the past without issues. A 2011 & 2014 Soul +. My husband needed to upgrade his car due to high miles. He upgraded to a "new" 2018 red & black Kia Soul +. Big mistake. After leaving the dealer we noticed several dents in the back passager door on the drivers side. We hadn't taken the car anywhere & I expected the dealer to fix this major issues. The sales manager, service department & salesman did not seem to care and never returned numerous calls to get it repaired. I called Kia headquarters & they didn't care either. They just said to handle it with the dealer. Now we have a new car with dents in the door and a $800.00 body shop estimate to get it fixed. The Salesman my husband dealt with was rude and told me on the phone if we didn't give this dealership a 5 star rating with Kia they couldn't do deals with us again. No worries. I wouldn't buy a bicycle from this underhanded dealership. You just lost 2 customers. Avoid this deceitful business!! ** After the owner read my review on another site he called me and told me I was delusional and a liar- nice way to talk to customers. Also, they kept calling me "hun", etc. Apparently they have no respect for women either. HORRIBLE BUSINESS!!!

My husband & I both bought cars here in the past without issues. A 2011 & 2014 Soul +. My husband needed to upgrade his car due to high miles. He upgraded to a "new" 2018 red & black Kia Soul +. Big mistake. After leaving the dealer we noticed several dents in the back passager door on the drivers side. We hadn't taken the car anywhere & I expected the dealer to fix this major issues. The sales manager, service department & salesman did not seem to care and never returned numerous calls to get it repaired. I called Kia headquarters & they didn't care either. They just said to handle it with the dealer. Now we have a new car with dents in the door and a $800.00 body shop estimate to get it fixed. The Salesman my husband dealt with was rude and told me on the phone if we didn't give this dealership a 5 star rating with Kia they couldn't do deals with us again. No worries. I wouldn't buy a bicycle from this underhanded dealership. You just lost 2 customers. Avoid this deceitful business!!

Wonderfully service and great friend this is my third car from gateway Kia there are so great thank you for all your help and pray

From internet search to driving away in my new 2019 Kia Soul; an amazing experience. I am a precvious Kia Soul owner. For the past 5 years I’ve had a different car, but have wanted my Kia Soul again. I found the perfect Kia Soul online and wrote to the dealership through the online feature. Dawn Pinyard went over some options with me online and then made me an appointment. Upon arrival I was greeted with happy salesmen willing to help. Dawn assigned me to BJ Walter. BJ went far above expectations and treated with respect and understanding as we worked through the deal! Al from finance came through with an MEGA deal for me which got me out of my current car and into my dream- my Kia Soul!! I walked in as a client and left as a friend. I highly recommend Gateway Kia Warrington!!!

We were encouraged to bring our leased Sorento in to discuss end-of-lease arrangements and opportunities, which we did. We had $3559 due on the remaining months of our lease. We ended up buying a per-certified car understanding through verbal agreement that the remaining payments would be waived when we turned in our leased car. Unfortunately we didn't get in writing, but we thought that KIA would hold up their end of the agreement....guess again. KIA managed to merge our old lease balance onto the new sales contract in the amount of $4695.15. Now why would we lease/buy another vehicle with an outstanding balance of $3559? We would have stayed with Sorento until lease was fulfilled. There are few reviews online that have had the same problem, so its NOT an isolated incident. After the run-around by the GM, we finally scheduled a meeting with the sales manager and when that became a dead end, we reported KIA Of Warrington to The Pennsylvania State Police for deceiving/fraudulent business practices. We finally got a call back from KIA's GM after The PA State Trooper had paid them a visit! The GM informed us that he tried to call us several times, he never called, phone records will prove that. I left one bad review on cars.com, liked few bad reviews on yelp and were in the process at leaving one review on google. I removed all my review because the GM said and I quote "KIA does not pay for bad reviews" end quote. I think that s called intimation in law terms? The sales manager told the GM that I had made a scene on the day of the meeting ....liar, I didn't even speak one word, but I did bring my sour face..understandably. You want me to make a scene? I'll make a G_d xxxx scene.....watch out. On other related problems with KIA: To our surprise, we also got a bill of $ 1557.34 for "issues" with our leased vehicle, even though KIA said we shouldn't worry about that , they would take care of that. Another issue, we set up automated payment with KIA financing and never thought to cancel the payments because the deal had been closed. Well well, KIA financing managed to take two more payments out of our account. Called KIA financing and were informed that it takes 30 to 45 days to close the account because they had to inspect the vehicle for resale. No one informed us about that either. KIA's GM gives you the run-around. Obviously we will never deal with them again and I'm telling this story to all my relatives and friends in the Philadelphia area and online. If you should still purchase a vehicle from them. Please Please read the sales contract, ask questions and get everything in writing, because KIA of Warrington has no honor. The rush you to sign the contract and 2 or more employees hover over you like vultures....I think its to side-track you. There are laws regarding their business practices that protect the consumer. Its called 'Trade Practices Protection law'. Check your contract. Last but not least, the Gm told us that our Sorento was sold at an auction. We found the vehicle for resale at another Kia dealership in Virginia. I have filed complaints with The Pennsylvania State Troopers, Consumer Affairs, Federal Trade Commission, Pa Attorney General, BBB, I have contacted PA Deceptive Bureau Of Consumer Protection and KIA Motors of America.

Our experience with Gateway Kia was amazing! We worked with BJ Walter and Alexander Frattaroli and they both worked very hard to make sure we got everything we needed in a car while maintaining our budget. My new car is gorgeous and perfect for the family, and BJ & Al went above and beyond to get the car I wanted driven to their location, ran out in the rain to bring the car to us so we didn't have to get wet, and made the dreaded car-buying experience as smooth as it could possibly be. I highly recommend this dealership!

I would recommend anyone looking to purchase a vehicle to go to Gateway Kia from Warrington. My sales rep BJ was friendly and went way and beyond to help me with the purchased of my 2018 Kia. Everyone from Al the manager and the staff of Gateway was so nice especially BJ I would recommend anyone who’s looking to purchase a vehicle to stop in and see BJ.

I was in the market for a Hybrid and I managed to find a used Honda Insight in great condition at Gateway Kia. The process was fast and professional and the staff were friendly and helpful. Everyone I've showed the car to since I purchased it can't believe how clean and comfortable the car is, and that's all thanks to Gateway Kia!

Gateway Kia and BJ were incredibly helpful in helping me decide on a vehicle. They weren’t pushy in trying to get a higher priced vehicle off their lot. They were patient and worked with me on finding the right car. Plus they delivered with a great deal! I highly recommend this dealership.

"Gateway KIA of Warrington,the place where the customer is always wrong,because we are always right!."I would not give this dealership a red cent,zero,nothing.