Knauz Auto Park

If we weren’t excited enough, Juan took my wife and I on an awesome experience teaching us about all the technology behind our 2020 GLC 300 before we drove off with our new car. Great way to end our experience with Knauz and start our new one with our GLC. Thanks Juan!

I need a salesperson who knows their product. Sam certainly fulfills that requirement. It was a pleasure dealing with Sam and the whole Knauz experience. My first BMW!

I met Juan Villarreal for for a test drive and I couldn't recommend him more! Juan was the best product specialist I have ever met at a dealership. He's respectful, knowledgable, patient, and friendly. He truly have your best needs in mind when he went through the options. Juan made the test drive experience comfortable and joyful! I had a wonderful Mercedes-Benz experience before I own their vehicle. If anyone ever wants to try out a MB car, just ask for Juan and you will be pleased.

Michael Jakus is the best servise advisor!!!!! Great comunicationS, nice guy...... very helpfull,,,,,,,,,,,, simple THE BEST OF THE BEST ,,, MY FAMILY LIKES TO BE SERVED BY MJ ,,,,,,,,,,,,,,,, K J P D

Sam was great to work with - couldn’t be happier - he explained everything and made the whole car buying experience easy - thanks for everything Sam

I have been going to Knauz for over 10+ years and was looking forward to finally buying the car I have wanted for a long time. I had an appointment to see the vehicle and purchase it but when I arrived was informed they had already sold it. I was told I was sent an email regarding the sale. That email was sent 9 minutes before my appointment which was while I was already waiting in the lot to go inside the dealership. Zero communication on their end letting me know someone else was even looking at the vehicle. If I knew that was the case I would have gladly come in sooner to complete the deal. The most annoying part for me is that my salesperson knew this was the car I had been looking for since the beginning of the year. Was told multiple times I was on his "hot list". I understand there is no certainty in the car business, but I know a thing or two about customer service and customer loyalty. Knauz failed and has lost a customer (which I'm sure they don't care about).This would have been my second car from Knauz and I was looking forward to future business as well. Clearly shows how much they appreciate their customers and return business. Thanks a lot!

Jeremy is always great to work with, very helpful, answers all my questions. The entire service department is always A+, been a customer for almost ten years. Thanks!

My 2nd BMW from Knauzw BMW. Sam Picchietti is awesome advisor to work with. He works all along the buying process with his in-depth knowledge.

Thank you Sam for making the car buying experience so great. When we came to pick up the car we were in and out in less than an hour. That also includes setting up the vehicle

Juan Villarreal was the best part of the experience I had with Knauz Motors. I came to this dealership to lease a Mercedes SUV. I initially worked with a young man who I will not identify, because I don’t want to get anyone in trouble, but after asking him to do a little research on their inventory, this guy never got back to me after several attempts to contact him. I did lease a car, but with a very nice young man named Trent Wilkinson. During the leasing process, there was a problem with my title, but management very kindly took care of it. A few days after I picked up the car, it was making a strange noise, so I took it in to be checked and Juan to the rescue. It was a minor problem and easily fixed, but Juan was so kind and helpful. A great asset to the dealership.