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Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM

(1,068 reviews)
Visit Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,068 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Riehl's Friendly Chrysler-Dodge-Jeep-RAM from DealerRater.

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car repair in service dept.

i was surprised with the quickness of the service and the resolve of my oil leak question.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Experience!

Customer service is fantastic! They follow up on phone calls and are proactive in making sure everything gets done and gets done right the first time. We will always buy our cars at this dealership as long as the service stays excellent. Keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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To jim Riehl's Friendly Chrysler Jeep Dodge

Alixandrya Barone She was outstanding Representative Jim Riehl's FRIENDLY Automotive Group . I had her as a sale person in 2015 so I follow her to Jim Riehl's FRIENDLY .She is a beautiful person to deal with and I will be back .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly dealership in lapeer

Great people and a great dealership selling and servicing awesome vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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buying a car

Bob was very helpful explaining everything about the car and going through the process of purchasing it,I would go back and recommend them to everyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Customer Service

Nice job, service people went above and beyond the norm to assist me !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Friendly Salespeople

Great customer service. Chris Byrnes has been our salesman for years with many new cars purchased. Always drive farther to buy my cars in Lapeer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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truely friendly

we have purchased or leased our last 4 vehicles from jim reihls and have never been disappointed with the exceptional service we receive, the price is always right and they work hard to get the price you are looking for. and most of the time they will add on little perks. This is the dealership to choose your next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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A great dealership

The entire purchasing process, including the outside walk to choose a color, took less than ninety minutes. Sales people are excellent - friendly, professional and very knowledgeable. No high pressure sales - they just sell you what you want at a great price!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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service is good.

Service dept is good. Friendly but they need to hire more technicians. Wait was an hour for oil change. Sales staff isn't. They advertise vehicle's they don't have. Bait and sell.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.