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Crest Cadillac

(319 reviews)
Visit Crest Cadillac
Sales hours: 9:00am to 4:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (866) 454-1763 (866) 454-1763
Used (866) 973-9937 (866) 973-9937
Service (315) 400-3046 (315) 400-3046

Reviews

(319 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Relaxed easy atmosphere

Very helpful staff that made the car buying experience a very easy and enjoyable. Tom took the time to answer any questions I had and got me into my new car that day.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy Tom could provide you with a positive car buying experience! Congratulations on your new car! Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent quality & service

Tom Gasparini was very helpful with the purchase of a new vehicle for my wife. Everyone @ crest Cadillac are professional & courteous. Thank you Tom Gasparini.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that Tom was so helpful in the purchase of your wife's new vehicle, Aubrey! We are always more than happy to assist you if anything else comes up. Take care!

Crest Cadillac...Premier Cadillac Dealer for the North East

We recently purchased a very pristine 2014 CTS luxury from Crest Cadillac here in Syracuse, NY. This dealership from start of sale to finish exceeded all our expectations and treated us like family. I have to say Dave Powers did a great job working with their sales department and Dave Thompson in Finance to button down a fair trade in allowance on our ATS, as well as very competitive price on the CTS. We had previously checked dealer pricing on this year and model all over the North East and their pricing was the lowest of any dealership. In addition Crest did excellent job prepping and thoroughly inspecting the vehicle to meet Cadillac Certification. I highly recommend Crest Cadillac in Syracuse, NY for all your Cadillac purchases and Service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the great rating and recommendation, Jamie! Congratulations on your new CTS, and please don't hesitate to call or stop by if there is ever anything that we can do for you!

Outstanding service

We were looking for a very specific vehicle, and on a deadline. We worked with Paul Hon, who did an amazing job of locating a vehicle for us and negotiating a good price. We have been extremely pleased so far with our new vehicle as well as the service we received!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that Paul was so helpful in the search for your vehicle! Please don't hesitate to call or stop by if there is ever anything that we can do for you!

Everything was great!!!!

Tom helped us in every way imaginable when it came to getting the best deal. He was informative and extremely helpful in every aspect of the process. Would highly recommend him and this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the recommendation! We're happy we could meet your expectations! If you have any further questions, please give us a call! Take care!

Amazing experience

I had a great and fun time at Crest Cadillac everyone was exceptional and I’m pleased with the car so far also couldn’t beat the price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad you had such a wonderful car buying experience with us! Congratulations on your new car! Please don't hesitate to reach out if there's anything additional we can do for you.

Amazing customer service

After looking on the market for a while, I noticed crest Cadillac had the best deal. After contacting the dealership they said they would drop $500 if I'm interested. And the price was already aggressive for the market. Not only did Tom handle everything for me but he even had David Powers help me out on his day off the close the deal. Dave Thompson was easy to talk to and made sure I was aware about the packages for my new car. They even walked me through the process of buying the car since it was my 1st car purchase. Thank you Tom, David, and Dave for your hard work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Tmulberry, we are so pleased you enjoyed your visit to Crest Cadillac! We'll be happy to pass your kind words and five stars on to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

2 cars and counting

This is the second car i bought from tom at crest cadillac. the experience was very easy, no pressure all questions answered and car was as he indicated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Fabio, we are so pleased you enjoyed your visit to Crest Cadillac! Thank you for your continued business, and we're looking forward to your next visit!

Amazing experience

Dave Powers was extremely helpful. With a pending move and a new fiance the only thing I needed was a car and Dave made it happen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad we could help! It's great to hear that Dave was so helpful during your visit. Please don't hesitate to reach out to us if there's anything more we can do!

Thank you

Thank you Tom, Dave and Joe for making my experience at Crest Cadillac a great one. I love my SRX. I am very pleased with everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review for us at Crest Cadillac. We're happy we could meet your expectations! We'll be sure to give your thanks to Tom, Dave and Joe! We do hope we can be of assistance in the future. Take care!