Crest Cadillac

I realized I needed to upgrade from the ATS to something bigger. I only bought the ATS about 6 months prior so I wasn't sure if a deal could be worked out. Dave Powers listened to my situation and worked with me to keep me in the Crest family. He gave me some options and went over every detail in the other cars. He gave me a tour of the place and let me know about all the extra value addeds that Crest offers. He even fed me lunch. I was in a hurry that day so they did what they could to get the SRX ready for me. After getting home a couple service messages came on. Dave and Liz got me in the next day and had a new loaner ready for me. These 2 were great to work with. I felt like they actually appreciated me as a customer and know who I am. I will definitely be coming back when it's time for an upgrade.

I'm not sure how I feel about this facility. I began dealing with them because of a listing I saw on cars.com. Upon calling about that listing I found the car was sold. I was looking for something specific and that car fit the bill. After learning that car was no longer available I decided to take a look at the dealers website to see what else they had in that price range. What I found was a newer car but with much higher mileage. Willing to listen I called back to discuss. Interested in this other car I decided to make the almost 3 hr trip to test drive. Upon arrival, and granted it was later in the day but I felt rushed and pressured into making a decision on the spot. I was repeatedly threatened with the old I have someone else interest routine which may or may not be fact. The salesmen were very firm and had no interest in making a deal. They basically told me they're not negotiating at all and if I dind't want the car, they really didn't care. Reluctantly accepting what they offered for my trade and semi-agreeing to pay the asking price I asked them to at least throw in a second key and fob as cars do come with 2 keys. They then told me it's a used car and it has 1 key sorry. Deciding to sign a purchase agreement I was eager to ask a lot more questions about the car regarding specific features. Features that were important to both me and my wife. Being assured the car had these features I went back the next weekend to take delivery. At then end of the day my impression of this dealer is they're not willing AT ALL to negotiate. They're not willing AT ALL to make the customer happy and the primary goal is to get ink on the paper as quickly as possible with no regard for the buyer. I bought the car and so far, beside the missing options(s), I'm happy with the car but the buying experience was less than accommodating. I'm going to say no I would NOT recommend, but if they had the right car at the right price, I may consider buying form them again.

Took a long shot trading in a lease vehicle. Got a great deal considering lease vehicle was 8000 miles over. Thanks Chris Brown for making this easy.

The check engine light came up They checked the car and it needed a valve change They charged us two hours to do this job and they kept us waiting more than 3 hours until they received the payment of $66 only (for they do not trust the warrenty issuing co) Yet last April they tried the warrenty company for one thousand dollars bill and proved to be good And what pest me off is that after waiting three hours I phoned the warrenty co to follow up on the payment, the customer service man said to me in rude way that u shouldn't phone them!! He was such a rude person He made me feel fool to buy such a warrenty He wanted his warrenty only This is a very bad customer service By all means

I've never had a more unpleasant car buying and servicing experience. Crest Cadillac salesperson Paul Bondy was dishonest with me from the beginning and told me the car had features that it did not and only after purchase admitted that they were not on the car. Within 3 weeks of purchase my battery died. Within 1.5 months my check engine light came on for timing belts. Which according to GM, is extremely common and covered under Special Service arrangements. Crest fixes the engine through the GM 100,000 mile warranty. Upon leaving Crest, I realize my engine is making 'ticking/knocking' noises upon cold-start and as driving off the lot from the engine work - it becomes clear to me by the end of the lot that I have no power steering control. Crest's technician informs me that the engine noise is the oil pressure lifters - which are of no concern and have nothing to do with what they did (even if it wasn't happening prior to their work). I proceed to leave my car for the power steering pump. They replace my pump - which also has a Special Service arrangement with GM, however, this time they want to charge me full price for the work. After considerable debating of the issue on why my pump went bad - Crest agreed to cover half of this cost. Within a day or two of pick up I started losing steering control again. I take it back to be checked after almost crashing three times, Shawn proceeds to tell me there isn't an issue - maybe an air bubble. I pick up my car again - to have two more instances of steering control loss. I take it to Crest again - with the same response by Shawn (service manager) - no issue. As I have now brought my car in for the third time on a single issue plus three other times for other issues within the first 3 months of owning the car - I contact the general manager about possible replacement of my vehicle. To which they agree. However, Craig (Used car manager) only calls me a handful of times. At one point, I went in to test drive a smaller, older car, that I decided I truly didn't want. Craig tells me it might take some time to get a vehicle with what I want (SUV) on their lot. I agree to this, as I'm not looking to just settle for any vehicle. However, I never hear from Craig again, despite calls and emails to him, no other cars, no other options become available... in five months. Five months have gone by and my engine light comes on again. OnStar pulls the code and reports the same issue as I had the first time - timing belts. I contact Crest and they tell me THEY will diagnose. So, I take it back to Crest despite not wanting to because the work may be related to the original engine work - which seemingly may be covered by a warranty. They tell me it is a new, unrelated issue in the engine. I check around with other vehicle service technicians, just to get a price for the work, and they advise me that this part, the camshaft sensor may have been broken when the engine was worked on originally. I call Crest to ask about this possibility and their answer is, "not related, nothing we can do". At this point, Shawn no longer answers my calls and although Craig answers, he does not return calls. I'm out of options in regards to working it out with Crest. I'm left to contact an attorney to resolve these issues. Unfortunately, I dealt with dishonesty throughout my entire relationship with this company. What's worse, they treated me like I did something wrong!!! They made me feel uncomfortable about contacting them and ignorant every time I made a complaint about my car.

As a service professional myself, I know the value of a good service department. I called to make an appointment for my 2013 Cadillac XTS which is used in my business daily. My appointment was scheduled 4 days from my phone call as the service department was busy. Bob Birmingham in the service department went above and beyond in my opinion. I didn't ask for any special treatment but he knew that I needed the vehicle for my business. He somehow got me in and got me taken care of the SAME DAY!! Thanks agin Bob, for doing what it takes to get the job done, You and your service department are the BEST!!

Excellent, quality service. No hassle buying experience.

Craig Bunch, the manager, knew I was hoping to get out of my current lease and into an SRX with all wheel drive. He had contacted me a few times before but the deal wasn't right. He brought this current deal to me and it was perfect. Paul Holeck followed up and we got all of the paperwork completed and the deal done in a short time. They were professional and friendly and very easy to do business with. I would recommend Crest Cadillac to anyone in the market for a car.

Joe Hawelka in sales was great to deal with & always goes the extra mile with the sales process along with Dave Thompson in finance!

I took my Cadillac ATS in for an inspection. While I was waiting I visited the showroom and had the nicest conversation with one of the salesmen, Steve. He told me about a feature on my vehicle that I never even knew I had. It had to do with the navigation. I tried it when I left, it is awesome! Before I knew it, Bob was coming to get me as my car was done! Always a pleasure to visit Crest Cadillac.