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Crest Cadillac

(319 reviews)
Visit Crest Cadillac
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
New (866) 454-1763 (866) 454-1763
Used (866) 973-9937 (866) 973-9937
Service (315) 400-3046 (315) 400-3046

Reviews

(319 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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In and out in less than an hour!

I was lucky this visit, it could have been 7 hours! or 20 minutes for the recall I came in with, I ended up with the 20 minutes. Everything went smooth as usual. I got to visit with Old Friends, and was home in less than an hour!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service was outstanding!

Excellent!! They made me feel like family!! Friendly and accommodation g

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Car buying experience

Any big purchase is stressful. Our experience at Crest Cadillac was amazing. We didn't expect to be coddled but we were. We bought a pre-owned vehicle but were treated as though we were purchasing a new one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Very Professional Dealership

I recently purchased a new 2015 Cadillac SRX and was very pleased with the professionalism of the salesperson, Joe Hawelka, throughout the entire process. Joe was well versed in all models of Cadillacs. Additionally, he stayed after hours with me on the initial sale and came in on his day off when I took delivery. He was very thorough in going over all the paperwork and the features of the car with me. Joe is probably the most professional car salesmen I have ever worked with. Thank you, Joe!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Salesman

I would highly recommend Crest to someone and furthermore, so would refer then to Me. Nuzzo not because I want a referral but because of his expertise and professionalism. You can put this on your website as one of your satisfied customers signed: Mark B from New Hartford, N.Y. thanks?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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review

Our sales person Steve Denoo was very friendly, helpful and informative.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent in every respect

First class service from salesman and all other employees I encountered

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great salesperson helpful and caring

My experience was pleasant and easy. My needs were heard and the appropriate vehicle was found for me. I would highly recommend this dealership and will continue to do business with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great services

Nothing but good things to say about my recent visit to your service department. Liz is always helpful and always has cheerful smile. I will continue to use Crest as my dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good service, great staff

I was very pleased with the purchase of my CTS. About 3 weeks later, a part failed and it was returned to Crest for service. The part was out of stock, and on back order. Crest had my CTS approximately 5 weeks, during which I was given a loaner (a rental at first and then an ATS). Each time I called to check, the service department was apologetic that it was taking so long to obtain the part. Although I grew frustrated, there was nothing Crest could do, and I understood that. I still think that Crest is a good dealership and service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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