Crest Cadillac

I can’t say enough good things about the people at Crest. My wife and I drove about 50 miles to take a look at vehicles as the Cadillac dealer closest to our home had very limited inventory. We browsed the vehicles on the lot which we found to be neat and well organized. After a few minutes Greg Zimmer came out to greet us and we had a friendly conversation. We then told him which vehicle we were interested in, he grabbed the key, gave us a nice rundown on the features of the vehicle, and sent us on our way check it out on our own. Upon returning to the dealership we decided that we loved the vehicle, but wanted a different color. Done! They had 3 of the color we wanted in stock along with about a dozen others. All were well (but not overly) equipped. This blew our minds as almost every lot (of every make and model) in our local area was almost devoid of any new vehicles, and the ones that they did have seemed to be either base models or ones full of options that we didn’t want. We went inside (which is clean and classy without being stuffy) and got down to business. Within a few minutes we had a very generous offer on our trade-in, and a very fair price on the new vehicle. There was never any pressure and Greg was friendly and knowledgeable about a lot of things about the vehicle and life in general. We talked about everything under the sun and it felt like catching up with an old friend. He even showed us around the service department which was also immaculate. Since it was late in the day we opted to pick up the new vehicle in a couple of days and we went on our way. On delivery day everything was quick and easy. Chris, the finance guy, went over the warranties and finance options, again with no pressure. He asked if I’d mind electronically signing the documents as GM was converting to a new system and they wanted to try it out. After a couple of quick signatures with my finger on his laptop we were done. Greg then went over the build sheet with me, explained all of the options on the vehicle, and answered any more final questions that I had. We synced up my phone with the vehicle, he showed me a few more features, and within a few more minutes I was on my way. I even got a follow up text when I got home thanking me again. After so many frustrating experiences with dealers over the years this was like a breath of fresh air. I’ve never owned a Cadillac before and I’m glad that I gave Cadillac and Crest a shot. We love our new XT5 and look forward to doing business with them again. Thanks to Greg, Chris, and everyone else that made this buying experience so enjoyable.

Not standing behind product because that didn’t sell me the car and just want to be paid. I’m not getting involved is what the manager said. A few simple fixes that I was told when pointed out at time of purchase that any dealership will fix under Warranty. Now forcing me to drive 180 miles NOT VERY PLEASED

Greg Zimmer was extremely helpful in getting my vehicle to me with very little trouble. Always very professional and kept me informed the entire time during the purchase process of my Certified Used Cadillac XTS. The service he gave was really an above and beyond effort and I am recommending him and Crest Cadillac to all my friends.

This is my second vehicle purchase at this dealership and I will go back again! Greg was wonderful at handling my wants and needs for a new vehicle. I am very happy with the entire transaction and I absolutely love my new 2021 Cadillac!.

Crest Cadillac has won my business now and in the future. Ask for Greg Zimmer he is very knowledgeable and will treat you right. The entire staff is professional and welcoming. Keep it up Crest!

Great dealership. Great Deal. Great salesperson. Do I need say more? Will definitely lease another Cadillac from this dealer when my current lease has expired.

I was hesitant to go to a car dealer for many reasons. But from the time I found my car to the time I drove away, I'm really happy I did! Even during a pandemic, Greg Zimmer and Chris Brown made it seamless and I will definitely go back to Crest!

My purchase of a 2017 Certified Cadillac CTS went smoothly. Very professional atmosphere. This is my first of what I hope to be MANY Cadillacs from this dealership! Thank Crest Cadillac!

I searched online for Cadillac SUV options just to explore. I was not shopping to buy, but was pointed to Crest Cadillac by cars.com. I was greeted by Greg Zimmer with courtesy and sincerity. He was friendly and not pushy or pre-judging of my interests. He truly was interested in my wants. He offered me a non-rushed test drive on my own; that was great. During our pandemic of Covid-19, I was very relieved that he and Crest Cadillac provided preventative measures to help ensure a safe experience. I considered my ride over the weekend and then bought the 2017 XT5! I really love my new car and will definitely recommend Greg and Crest Cadillac to friends and colleagues that are interested in a finely crafted automobile/SUV and superior service. Thank you Greg Zimmer!

We recently purchased a car from Crest Cadillac in Syracuse NY. With COVID-19 being ever present, we weren’t sure what a “car buying” experience would entail. We were impressed with all the precautionary measures that were taken to ensure everyone’s safety. We were also very impressed with the salesman who sold us the car. Greg was just the kind of salesperson you would want to deal with. He was courteous, informative and not “pushy “! He went out of his way to help us when we were ready to take possession of the car. We had a location pick up issue he helped us resolve by going above and beyond what he needed to do. Thank you Greg for being so attentive, understanding and patient! We truly appreciate all that you did to make our “ car buying” experience such a positive one! Ray and Linda