Ourisman Chevrolet of Bowie - Curbside Pick Up and Home Delivery Available

I purchased a Camaro and I love it. I stopped at another Chevrolet Dealer first and they were higher in their price and not as flexible as Ourisman Chevrolet. Staff were very friendly and helpful. Would recommend.

In my recent visit and purchase of my 2015 Malibu at your location, I experienced great customer service through my Sales Rep; Ozzie Turner III. He was very knowledgeable, helpful and ensured that I received exactly what I walked through the door for. I have referred a few friends to Chevrolet of Bowie and I encourage you the viewers to do the same. I'm not a review type of person, but I've never had such a smooth trade-in and purchase from a dealership. Ozzie, Chris and Lew are your go to folks!

This is the only Saturn-authorized car repair center in town, so it just always made sense to get our car serviced here. However, we get consistently AWFUL service from them, and I will not go through this nonsense again. It's worth it to drive 30 miles to have any other option. When you take the car in, it usually takes half an hour standing in line (or not in line, just standing awkwardly in front of people too busy to notice or help you) before you even get to tell someone you need your car looked at. They then take 2-4 DAYS to get around to even bothering to look at it. When they do look at it, they may or may not call the same day to let you know what the problem is. Sometimes they say they called but don't (not sure if they consistently dial wrong numbers or just straight-up lie, but this has happened several different times). If, after waiting twice as long as the quoted time to hear from them, you decide to call them instead, expect to spend half an hour on hold, play phone tag with half a dozen people, and get hung up on at least twice. When you do actually get to talk to a person, they usually have no idea what's going on with your car, and they are far more likely to transfer you to someone's voicemail than actually bother to go find out what's up. Asking for the manager also generally gets you transferred to voicemail. They overcharge, tack on unnecessary extras, and take 2-3 times as long to fix things as whatever the initial estimate was. They lose keys, forget to replace parts or covers, and often do a barely passable job of fixing whatever was wrong. Most of the people you talk to are overworked and overwhelmed, so they will ignore you, be condescending, and generally be unhelpful. Even asking for our car back so we can fix it ourselves took two days of immense frustration. And no, in those two days they didn't get around to looking at it.

Just had the worse service department experience that I have ever experienced from car dealership. Had an appointment that I scheduled a week ago to occur at 8:30 am this morning. When I came in to drop off my vehicle for just routine maintenance the people at the front desk acted like I was bothering them by dropping off my vehicle. I told them that I would wait on the vehicle. I then proceeded to wait 2 hours in their waiting area, then decided I needed to check on why it was taking so long for an oil change only to find out that they had not even taken the vehicle back for service. There is no telling how long I would have waited if I hadn't checked on the their progress. I am extremely disappointed with the service that I received. Do yourself a favor and go somewhere else for your oil changes and routine maintenance, it's not worth the aggravation.

So when buying the Camaro for my mother from Ourisman Chevrolet in Bowie, I noticed there was a deep scratch in the door. I mentioned before buying it that this would have to be fixed or the door panel replaced, and they agreed to that. They said I could bring it back any time I wanted, no appointment needed, and they'd take care of it for me without a problem. I brought it back this past Saturday for them to fix. They took it away and detailed it inside and out. It looked great when it came back, except the damage hadn't been fixed. They said they needed to bring someone in to take care of it, and would call me Monday, this past Monday, to setup a time and date to bring it back. We got in the car and went to drive away when we noticed there was a scratch on the faceplate of the radio, two scratches on the tint on the windshield and a long scratch on the passenger side window's tint. It looks like someone was wearing a watch or something while detailing the car. They're all similar scratches, and I'm positive they weren't there before dropping it off, especially since the car only has a few hundred miles on it at the time of dropping it off to them. We called them minutes after leaving and the person we've been dealing with wasn't available, so I asked for a call back. Of course not only did he not call me back that day, he didn't call me on Monday either. Today, days after they were supposed to get back to me, I had time to stop back to the dealership. I can't believe how horrible we were treated by their manager there. He couldn't care less. After agreeing to pull the car around and try to buff out the scratches yet again, he then informed me that because the other scratches happened on Saturday and it's now Wednesday that they're no longer liable for the damages. Basically, go xxxx yourself. I told him that I was upset with how we were being treated, and he blew me off. I then asked for their corporate number, and he replied "No, I don't have it".

I purchased a Chevy Spark for fuel economy,the staff members were truly excellent.The salesman(Derrick) and financial officer(Marva)were very professional as well as personable and friendly.

Normally you have to beg salesman/woman to stop calling you...I submited my phone number online for someone to call me as I had questions about one of their Chevy equinox that I was interested in. Did receive an email from someone but NO call! So after about a weeek I went to Lindsay Chevrolet in Woodbridge Virginia an purchased a 2014 equinox from them! Your loss ourisman!

To my view and as to my experience, this dealership "profiles" it's customers. I'm in the market for a new Corvette Stingray and would prefer to order a 2015. So this info was sent to Chevrolet.com and part of my research was done on Cars.com Once I arrived at the dealership I was treated with the utmost disrespect. Salesman said that no test drives are done at all and he has to contact the manager. I then stood by the receptionist while the manager Lew arrived and said the same thing. He said that unless I sit down and commit to a contract there would be no test drive. Neither of them invited me to a private desk to talk or see what my needs were and how to best work out something. This was all done by the front door in front of other customers who were coming in and out. Most disrespectful is an understatement. I was 100% prepared to put the down payment and order. So I subsequently drove to another dealership where I was treated very, very well. Review to follow.

I purchased a pre-owned Chevrolet Impala from JT. This was the smoothest buying experience ever! Very professional staff from start to finish. Would recommend this dealer to all my friends and family.

I recently had body work to my 2004 Silverado. I was recommended by my best friend to have my work done there and he was certainly correct. Chip, the estimator was very friendly, professional and honest as was the entire staff. The repairs were done when they said they would and at the price. My truck looks brand new. I would highly recommend OurIsman Chevrolet of Bowie. Tom Russell