Ourisman Chevrolet of Bowie - Curbside Pick Up and Home Delivery Available

My experiences with most car dealers have been less than pleasant in the past, but my experience yesterday was pretty painless and only took about 4 hours. It really helped by first getting the price from truecar.com and walking in the door with a price already set. I did a test drive and then sat down to go over the details. Negotiated the "deal prep" charges from $300 to $150, and got the zero percent financing for 72 months - a great deal. The manager Meredith and the salesman Ozzie were very nice and a pleasure to deal with. Even though the car is fully electric and doesn't have an engine, I decided to go with the 7-year bumper to bumper coverage for an additional $46 a month, but passed on all the other dealer add-ons. I don't know if that was a good decision for not. Overall, a very good experience.

I was looking for a new car. Went to several dealers in my neighborhood. I went online and found the exact car I was looking for that the other dealers couldnt. I went thru internet sales with Meredith , sales with Ozzie and had a rewarding experience! I love my new car.

I purchased a 2015 Chevy Impala LT/2LT. The staff was very welcoming and answered all my questions and concerns. I arrived at 12:30pm and was out the door 3 hours later. Anyone who has ever bought a car knows that is very quick. I want to say thank you for assisting me with purchasing the car I wanted and not just a car that was available.

Keith Cobb I purchased a 2015 Malibu from a dealership in Northern Virginia during February 2015. Several days after I purchased my automobile, the climate control for the heating system malfunctioned, and as a result, it would not produce any heat in the cabin of the automobile. I live in Bowie, Maryland and close to the Ourisman Chevrolet, and as a result; I visited their dealership requesting assistance for correcting the issues with my automobile’s climate control system. Keith Cobb was the initial automobile service professional that I encountered at Ourisman Chevrolet on that Saturday morning, and he expressed considerable concerns about the technical issues with my automobile. As a result, he immediately prepared a written automobile maintenance requested, and arranged for my automobile to receive maintenance services immediately. Subsequently, it was necessary for me to visit the dealership several times before the technical issues with the climate control was finally resolved. It is noteworthy that on each occasion that I visited the dealership, Keith Cobb always exhibited the most professional responsiveness possible, notwithstanding, my expressed frustration about the technical issues with my new Malibu automobile. Ultimately it was necessary for me leave my automobile at the dealership in order for the technical issues to be completely diagnosed and repaired. During this period of time Keith Cobb personally called me on several occasions and provided me a status report on the repairs for my automobile, and notification about when the repairs were complete. When he notified me that the repairs were complete, I visited the dealership again to pick up my automobile, and Keith Cobb provide me a complete briefing on the technical issues that were discovered, and the repairs that were made. His briefing also included a test drive to ensure that the climate control was functioning correctly. As a result of this referenced and most satisfying personal experience, I will continue to have my automobile receive maintenance services at this outstanding dealership. Therefore, it is certainly my pleasure and honor to provide written comments regarding the extremely excellent, superior courteous and continuous customer services provided by automobile service professional Keith Cobb at Ourisman Chevrolet located in Bowie, Maryland. Sincerely, Arthur Rogers Owner – 2015 Malibu

Please be advised.... Since my purchased from Ourisman late, 2013. My GMC Acadia (VIN: 1GKKRNED9BJ278887). I've utilized the Ourisman Servicing Departing as my servicing team for my vehicle. Thus far, I've been have only oil changes. However it seemed like every time I had the service your team use inconvenience me by disconnecting my fog or head lights. Which was so frustrating. Now! on my last oil change, May 2, 2015? I believe the date to be. I received a call from someone and your team said something about my engine area needed cleaning. Therefore I agreed to not just the oil change, but the engine to be cleaned too. Only to notice my air condition blower was NO longer blowing forward, but against the windshield. Which also meant my heat will do the same! I NEVER HAD THAT PROBLEM!!! Not until after the oil change/engine clean!!! I called to let your servicing team know, but I decided to have it corrected on my next oil change. My next oil change was on August 22nd. I'd readdressed my concerns and your Service Dept. declined to fix their error and not taking ownership to an issue I'm experiencing from their last service performed to my vehicle on May 4th. That REALLY upset me because I NEVER had an issue with the direction of my heat/AC direction to blow out!! I quite furious and angry on how I'm being treated. Oh I was offered a 10% discount to correct the error???? That comment just upset me even more. I’ve been meaning to send this letter since last week, but with my job? It was a busy week for me. However I know I needed send this letter of disappoint with hopes to receive some resolution to this matter. I NEVER thought I would go through what I went/going through with Ourisman. I pray that this matter can be rectify soon. My direct contact # at work is 202-752-7441 (7 am - 4 pm) and cell 240-424-1774, thereafter. Looking forward to discuss with someone soon Julie Washington (Ourisman's Disappointed Customer)

I was given an recommendation by a family member to visit Ourisman Chevrolet of Bowie. My salesman was not in the Dealership at the time of my arrival, not to mention that He did not know that I was in route. I was greated by several staff members to inform me that Derrick was in route back to the Dealership and their outstanding professionalism was noted. Derrick is a very patient and caring individual. He kept every word that He stated to me in regards to making the deal go through. He had Chris, the New Car sales Manager to be part of making me satisfied with the deal. The two were working above and beyond together and I'm more than grateful for that. I would like to also mention Ozzie for his hospitality for passing the time with me while I waited for the paperwork to be processed. Thank you is such small words, but I must say, this team of three made it to be more than that.

My father buys a new car every two years in Florida but this year he went to oursman in Bowie. Meredith and Lou were our agents and very nice and helpful. My dad purchased the black granite equinox 2015 and loves it! This is his 3 rd equinox and I got his 2013, I hope I will love mine too! Thank you all at Oursman for everything and the lap top my dad won he gave to his granddaughter and she is thrilled!!!!! oursman of Bowie has a great team. Thanks again, Cindy

I responded to your advertisement of a used Camero several months ago and ended up getting a runaround. I made several trips to the dealership-at their request-only to be told that they didn't think that car was right for me and refused to sell it to me. Instead, they wanted me to purchase a new vehicle or several other used vehicles. I tried to find someone in management to discuss this strange situation. I also called the dealership several days later-without identifying myself-and was told that the Camero was still available and invited me down for a test drive. Go figure.

My entire interaction with this dealership has been nothing but rude and disrespectful from beginning to end. The level of service at this dealership is close to non-existent. I submitted online documents in interest of a car. I received a message from a sales representative who asked me to call him back regarding my application. I called back the next day and I was informed he was not there. I called the day after, and stated again I was calling for a specific representative, and was again informed he was not there. I was then asked if I would like to speak to another sales representative about my application and I was put in contact with Lee Putney. I informed Mr. Putney that I put in a previous online application, an he immediately, and rudely, cut me off stating he could not speak with me about my application because it was confidential information and I could be lying to him about who I was. While I understood his reasoning, it was his tone that was disrespectful. He then insisted that I come in because he can "only talk to me if I come in." I asked him specifically about the internet pricing, thinking this was information he could easily expound upon because it's not confidential, but he only continued to rudely insist he can "only talk to me if I come in." Easily sounding like a scam artist. I decided to go to the dealership to get the answers I was interested in, but also to inform Mr. Putney he was rude and disrespectful when he spoke to me on the phone earlier, and remind him that I'm a potential buying customer. Upon meeting him, I was escorted to his desk and I brought up the subject of his earlier rudeness. He angered quickly stating, "Oh, you're one of those people" and asked me if I wanted to work with someone else because he's "not the person for us". He, shockingly, stood up from his desk, and asked his fellow sales reps if they wanted to help us because he couldn't. We meet with another representative who was indeed nicer, but I was supposed to receive information on various packages, and after 2 days have received nothing. My overall review of Lee Putney, and this dealership as a whole is utter shock. I've never been more appalled, or more disrespected as a customer. I will never again attempt to do any business with this dealership, nor will I refer anyone to this dealership.

I definitely recommend Ourisman Chevrolet for a car purchase. The Ourisman staff worked to find the perfect car for my son and to obtain financing. My son is tall and they recommended the Cruze which is incredibly roomy inside for a small car. He said it's the only small car that he has ridden in that has exceptional leg and shoulder room for him (plus it has great gas mileage). Ron, Meredith and Shanise provided impeccable customer service for our car buying experience.