Ourisman Chevrolet of Bowie - Curbside Pick Up and Home Delivery Available

I bought my car a couple of months ago. On a rainy Saturday, a deer ran into the front right side of my car. I was just pulling off from a red light, so the damage was minimal. However, Debi (Ourisman Chevrolet of Bowie - Collision center/body shop employee), was very rude and disrespectful to me. She seem to have and issue, making sarcastic comments about me driving a Mercedes (rental) and owning a 2015 Chevrolet Camaro that I just purchased. She wanted to put after market parts on my vehicle and arranged for me to have a minivan or Sentra as my replacement rental. I pay extra to my insurance company, so I have an equivalent rental (should I need a rental). I pay this bill, I am the client, I make those decisions, not the body shop receptionist. She told me on June 24, 2015, I could get my car repaired until July 6, 2025 if I choose to wait for a OEM windshield for my Camaro. I was very specific that my insurance company authorized OEM parts for my new Camaro (as after market parts significantly depreciate the value of s new car and they don't always fit). I told Debi and Bill Ferko that I'd buy my own windshield and to ONLY repair the front right fender damage. Prior to conducting my vehicle stop off inspection, I requested to speak with the collision shop manager. Debi lied and said he was out to lunch, and I'd have to wait 45 minutes to an hour for him to return. My don and I walked into the collision center and Debi aggressively told me to sit down in a chair she pointed to. This hag lost her mind, I'm s grown woman. I let her know that I finance this matter, I make the decisions, and though I MAY need her assistance with facilitating my repairs, I don't need direction where and when to take a seat. Ooh!! Bill Ferko was in his office, too. He was no help and very dismissive (as if gorgeous young black woman can't own brand new cars, be articulate, drive Mercedes (which was only a freaking rental - C300), be well dressed in a suit, and call the shots. Yep, we do, we have and we most certainly will. NEWSFLASH: THEY COMPLETELY MESSED UP MY BRAND NEW CAR!! They horribly scratched up my new key, and I have all kinds of scratches/scrapes/dings/new body damage to my car. I took photos DNS video prior to dropping off my vehicle. I was apprehensive, but I trusted Bill to be s professional (NOT)!! They've fraudulent billed my insurance company, they installed an unnecessary windshield that I didn't authorize, they tried to double bill me and then my insurance company, and the total right side and front bumper of my car are NOT flush and in totally out of sink.

We could not be happier with our experience at Ourisman Chevrolet. Ozzie and Lew hung in there with us for a very long afternoon: they heard what I needed in a used car, showed me something that I didn't even think I was looking for, and it exceeded my expectations. Then, just when I didn't think that we could afford it, they helped us get it for a price that we could live with. I cannot recommend this dealership enough - they were kind, funny, respectful, and came through for us in every way. Thanks guys, and thank you Shanise in finance for helping turn our paperwork around in lightening time after a long day!

We purchased a truck from this "dealership" over a month ago. We traded in our other vehicle for this truck. About 2 weeks ago they started calling (harassing) us claiming that the loan didn't go through. Keep in mind we had already signed everything, owned the car, and they had told us that the bank we got the loan with approved us. It still isn't being resolved. They continue to harass us. It is not our fault that they sold us the car when they apparently didn't have the money to do so but lied and let us take the car home? This place is an absolute scam. DO NOT buy a car here. You will regret it as we do. We will never ever recommend this place to anyone.

I had to bring my 2009 Pontiac g8 back to the dealership because my previous experience was not so great, this time around I can say I was very pleased with the service. When I got to the dealership Jake quickly got my car written up for the service, I waited no longer than maybe 15 minutes if that for them to get me a rental car. I also asked if they could balance my tires, I later got a call the next day saying they replaced the lifters and that they balanced my tires but I was still getting the vibration because I needed hub centric rings. So I can this experience has made me feel much better about bringing my car back to the dealership for any future repairs or maintenance, if it wasn't for Jake I'm pretty sure I would have never returned in the future.

What an exceptional sales operation you have in Ourisman Chevrolet. We've owned Suburbans and Blazers for forty years -- probably 12 or 13 trucks, what with our kids all getting Chevy trucks, too. Lou Igbon greeted us as we stepped out of our old car, listened to us and responded to our every need and question. Lew Gilinsky was not only professional and thorough, he was also very kind, very responsive. I was ready to take him home with us. You, Chevrolet, are very lucky to have him and his team. And we are, as well. Lew, Lou, the service department and Mark Cho make me feel that I am in good hands, that I am safe, that my family is safe. That's a very good feeling. Many thanks to a very good group of people.

We have bought 3 cars from this dealership, these people were very nice when we buy the car, but after that they even didn't pick up the phone to listen your problem, and even if they pick up the phone they made false promise with you to resolve the problem, even this General manager make false promise and never call back and we have to go Dist Attorney General and file a consumer complaint against this dealer ship, so my opinion is GO SOMEWHER ELSE AND SAVE HEADACHE

Working with Lou was awesome. He was extremely knowledgeable and had impeccable customer service skills that I haven't seen since I came to maryland. Shanise was amazing as well helping me get financed. Thank you guys and I'll definitely recommend this dealership.

Service can be a real pain, but my service writer, Keith Cobb, was very helpful and went out of his way to make it a great experience. He is knowledgeable, courteous, and calls when he says he will. In addition, Lew Gilinsky runs arguably the best sales team of any domestic dealer I have dealt with in over 40 years of buying cars!

chevyserchevyservice@ourisLast Friday I brought in my 2010 Traverse for an oil change and a recall for the passenger seatbelt. The work was done in a timely manner. After completion of the job, the service advisor informed me that I had an issue with my power steering and he set up an appt. for me to return. I am completely satisfied with the service performed and will continue to use Ourisman as my service provider. manautomotive.com)vice@ourismanautomotive.com)

Well, 1st I like to say Thank to my service man Mr Buddy, he did a great job of checking me in and set up appointment, the work I had done was good and the stuff was very nice, they all so drop me back off to my house when I drop off my SUV, that was very nice,and pick me back up at my house when my SUV was ready.. That a big plus rite there..