Reviews
Joe Alba and the Ourisman of Bowie family were really...
Joe Alba and the Ourisman of Bowie family were really great to work with. Joe explained the ins and outs of my new Chevy Cruze with confidence, providing me with valuable information. He was extremely patient and kind throughout the whole process. I appreciated Joe's honesty and kindness.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I told Lawrence that I wanted a 2011 Chevy Cruse and that...
I told Lawrence that I wanted a 2011 Chevy Cruse and that was the only vehicle he showed me. I also told Lawrence that I do not want to pay a high car note so he found two vehicles that matched my description. What I liked about Lawrence was that when I called he had a print out of both vehicles so when I got there I did not feel like my time was being wasted. He only showed me the vehicles that I asked about and nothing else. He was straight forward and worked with the managers to get me what I want. I went into the dealership on Monday, paid for my NEW CHEVY CRUSE ON TUES! :) and went back on Wed to say THANK YOU! THANK YOU Lawrence & Ourisman Chevrolet of Bowie!!! I will be sending some folks your way! Happy New Year :)
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have been following the development of the Volt for the...
I have been following the development of the Volt for the past four years and have become a big fan. When GM announced the launch markets, I searched the DC area dealers and emailed each one, enquiring specifically about the Volt. Only Meredith Dotson of Ourisman replied promptly, specifically and professionally about the Volt buying process. Even though I received reponses from all the dealers I contacted, most were generic Chevrolet form letters. Meredith explained the process clearly and set up an appointment for me to meet with Lew Gilinski, Sales Manager. Lew sat down with me on a Friday Evening, August 6th and we worked through the Chevrolet Work Bench to spec and order the car. A down payment later, I walked out the door with my Volt order in hand. I visited Ourisman a week before the delivery of My volt on Meredith's invitation to take a test drive in a Volt and meet with a Volt Specialist. When I walked in, I was treated like family and both my wife and I were able to take test drives and got all of our questions answered. A week later, Meredith emailed me to say my Volt has arrived! My whole famiy went with me to pick it up. Sadly, we had to say good-bye to our family van that we used as a trade-in. However, we were delighted to see our new Volt all prepped and gleaming in the Service Bay. It had been fully charged and given a full tank of gas! Before driving it away, we needed to an orientation session with Chris Johnson, who filled us in on starting, driving, charging and setting up Onstar. Quite patient and professional. I had originally intended to lease the Volt, but on Saturday, Ourisman's Lease Manager was not available, so Lew set me up with a loan. The terms are pretty nice, so coupled with the Tax Rebate, I think I'll keep the loan and keep the car. Thanks Ourisman, you guys are quite a Team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have NEVER been more satisfied with customer service in...
I have NEVER been more satisfied with customer service in any of my major purchases. To say Lawrence Ankrah is an outstanding salesman is an understatement. I cannot express the great lengths that Lawrence went through to make sure I felt comfortable about my decisions regarding the choices that I was making. Lawrence seemed to be more like a long time friend instead of a salesman that I just met. I wish everyone could experience the joy of purchasing a new car they way I did and Lawrence was the reason why. He told me over and over to relax, think about what I wanted and that everything would be fine. It worked! I got everything I wanted and more. I will be and already have recommended two people to see Lawrence Ankrah at the Ourisman Cheverlet of Bowie. Please acknowledge my appreciation of Lawrence Ankrah in recognizing him as one of your teams OUTSTANDING salesman.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Every since me and my wife purchased our vehicle from...
Every since me and my wife purchased our vehicle from this dealership the people have been very helpful. Our sales representative Lawrence was very friendly and seemed to care about what our cars needs were. I would recommend him to someone I know if they were looking to purchase a vehicle in the near future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Evan and the rest of the staff were extremely helpful in...
Evan and the rest of the staff were extremely helpful in helping my family and I get back on the road in our new Traverse. After experiencing something like a totalled vehicle, you really aren't in the mood for a lot of excess hassle. Our questions were answered quickly. Our concerns were resolved efficiently. A completely pleasurable experience for my family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience at this dealership was very delightful....
My experience at this dealership was very delightful. They were attentive to my needs and understanding to my situation. Lawrence and Herbert were very patient with me and helped me through what has been a trying task for me in the past. I would like to thank them both very much. I will refer this dealership to others in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have been in other car dealerships with pleasant...
I have been in other car dealerships with pleasant experiences but Lawrence by far exceeded by expectations, I think he went beyond the call of duty to see that I rec'd what I was interested in. He was most pleasant, helpful and willing to do whatever he could to see that I rec'd what it was I was looking for. I personally feel that Lawrence is an asset to the Ourisman Cheverolet Dealership, keep him and give him what he needs to continue to grow. Go Lawrence. Valerie Bowman
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We can't thank these great folks enough for all of their...
We can't thank these great folks enough for all of their help in getting us a new 2010 Avalanche. All were wonderful people and all did their jobs well .Also the internet gal Ms. Meredith. We now have a new Chevy Dealer who we are proud to support. I hope to recommend a lot of friends, family and clients from our business as well. Can't say enough nice things about Ourisman Chevrolet of Bowie from the ownership and on down through all of their employees. We were introduced to the very welcoming service dept. as well and certainly will stay with Ourisman Chevrolet for all of our service needs.We will certainly return there for all of our future Chevy purchases. Congradulations to GM for having an outstanding Chevrolet Dealership in Ourisman Chevrolet . They are without a doubt the very best !!!! Our sincere THANKS to all !!!! Sincerely, Dr. & Mrs. Michael M. Mercado
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
my experience at Ourisman Chevrolet of Bowie was...
my experience at Ourisman Chevrolet of Bowie was fantastic. All of the people that I worked with there were friendly, courteous and patient, but most of all they worked with me to reach an exceptional and fair price. They were upfront and honest about their costs, and we were able to negotiate a great price and payment that I feel comfortable with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car