Ourisman Chevrolet of Bowie - Curbside Pick Up and Home Delivery Available

I bought a Camaro with salesman Joseph Alba. He was great and continues to be great! I would definitely recommend Joseph to anyone else looking for a Chevrolet. And, the entire staff at Ourisman, Bowie made my purchase easy and fun. Love it!

I havent purchased a car in 8 years. Mr. Alba and his team was very helpful, friendly and understanding of my needs. My experience was wonderful and I would definitely recommend them to my friends.

I contacted the dealearship to assist my brother with a purchase of a vehicle. Upon walking in the dealership, I was greated with smiles and friendly "Hellos." Everyone was warm from the beginning. But for the purpose of this review I can only showcase those that I personally worked with. The following individuals provided my brother and I with optimal customer service: Joseph Alba, Demond Strand and Mrs. Terry Norris. Mr. Alba demonstrated all the positive traits that a good salesman should exhibit. He was inviting,friendly, and more importantly, he listened to my brother's needs to ensure that he considered the vehicles that were best for him. I believe great customer service starts at the top. Salespersons tend to be great reps if thier is good leadership. This was certainly the case at this location. Mr. Strand, the sales manager, was equally friendly and informative of the entire process. He was able to answer a lot of our questions and was extremely clear when explaining the steps of a purchase and what to expect. This helped to minimize a lot of our anxiety. Finally, having everything Mr. Strand explained supported by the Finance Department reassured us further that we came to the right place. Mrs. Norris was open and engaging and pretty funny. She made the financial process feel less painful than most people would imagine. My brother is not one to express himself openly. However, Mrs. Norris was able to make him smile and feel comfortable with the overall process. I would strongly encourage anyone in the market for a vehicle to start at this dealership. The staff is dynamic!! The hospitality is second to non!. This dealership should be the standard for all dealerships. When I am ready for my next purchase, I am definetely coming back. My expectations have risen and I refuse to settle for anything less. Keep up the great work!!!

I am a Military Officer, used USAA Auto Circle to find the dealer. Spoke with sales representative(Ron Stephenson) before driving out to test drive a car about any extra fees that they charge and was told the only dealership fees were the $200 processing fee. I then drove over 30 miles with my wife and two children(3 months and 1.5 years old). Test drove the vehicle and loved it. Went inside and discussed the price. Initially they wanted me to pay over $2000 more than my USAA approved price would be and I told them there was no way, he then asked what I wanted to pay and I told him a number a few hundred more than USAA had and showed him my print off of what I was promised from their advertising. He went back to manager came back to me with a number a little over 100 dollars from what I told him and said the reason it was then possible was because they had a mistake with the model year and thought it was a 2012 and not the 2011 that all the paperwork said it was. Filled out all the paperwork and then showed what my total price would be. They showed a handwritten extra fee of 3% of the vehicle where I was supposed to pay the commission of the car salesman over $850. Not okay with this I asked for his manager who said that the price they told me I would get was not going to happen now and that this 3% was to make up the difference. I asked for his manager (Lew Gilinsky) who told me that because I was upset he would split the 3% and I would only have to pay another 440 dollars or so to pay their salesman. I asked to see in writing where there procedures as far as salesmans commissions and where it allowed them to charge the customer to pay their employees for them as a separate charge. He replied with there is nothing in writing and that they can negotiate with all of the customers what percentage they charge with max and no minimum. So basically they dont always charge this handrwitten fee to everyone, but the people they dont want to buy a vehicle for their advertised price. I then asked for his boss and he brought me back to talk to the Vice President (Irene McGlone) of Ourisman Chevy who was a real peach herself. Customer Service must not have been taught to her, no idea how she got to her position, it seemed as though she felt untouchable and could treat people however she pleased. It was her Lew and me in her office where they basically tried to blame ZAG.com for the wrong price advertised and When in her office with Lew we discussed the false advertisement they had been showing on the internet. They refused to honor the advertised price or provide me any documentation showing me where their salesman's commission could be charged to the customer as a different fee especially since I asked before I drove all the way out there with my family if there were any other fees other than the $200 processing fee and was told no. Irene McGlone was particularly rude by going back to her computer when we were all talking and when I asked for her bosses name and number she arrogantly replied that she was the Vice President and that all calls stop at her desk. I politely reminded her that vice presidents usually work for presidents. I asked for his number and she quickly blurted out the generic number to Rockville, MD Ourisman. I asked for a pen and she pointed to the one between us on the desk so I picked it up and asked for the number again. After calling the number after leaving her office I learned that the President was Bobby Ourisman who was out of town in Jamaica but when he returned it would be to his office at the Ourisman in Rockville, MD. I then got my family and drove home. On my drive home I called Lew Gilinsky again to have him email me the invoice they were trying to get me to sign showing the added 3% commission fee but said because I was not interested in still buying he would not. I told him I needed it to show Bobby Ourisman when he returns from Jamaica but he said he would ensure he had a copy before I got there. In short to a long review, scammers.

Ron Stephenson was very personable. He worked hard to make the best possible deal,with the help of Lew Gilinsky. It has only been 2 weeks since my purchase,so I am not able to rate the service department but the sales department is top notch! So I would highly recommend Ron and the rest of the Ourisman team.

What a great dealership! In this society of so many selfish and untrustworthy people, I was very happy to find a dealership that was upfront and honest in their dealings. Many other dealerships that we had contacted or visited were not passing along the tax credit for the Volt purchase, rather pocketing it themselves. They also were charging $5,000+ supply and demand fee. Ourisman Chevrolet also came through with the best offer on financing the car out of many financial institutions contacted. Joseph Alba spent hours with us in the setup and use of the systems and high technology of the Volt.

Horrible service!!! I brought my Nissan 350Z to have the front bumper repaired here through my insurance company Geico who pushed using this recommended body shop for faster service. Huge mistake!! After having my car for 2 weeks, they tried to give it back to me with the paint not matching (its factory paint and this is a dealership) and the under shield in patched pieces and hanging under my car. It was a horrible job with them still giving me the run around. I never received updates on the progress of my vehicle and still remain in the rental for week number 3 today!! Avoid this place like the plague!!

Joseph Alba was very professional. He did not have the color car that I was looking for Mr Alba found one at another dealership and had it delivered and ready when I arrived the same day.

The sales team at Ourisman was extremely accommodating in attempting to locate the truck I had intended to buy. They noticed my interest on a compromise vehicle and made me an offer that was very agreeable. The overall experience was pleasant. Based on this experience I plan on purchasing from the Ourisman group in the future.

I was very satisfied with the buying experience at Ourisman. I arrived early before the dealership opened but someone came right out to greet me and offered to assist me immediately. The general manager was made aware that I had driven in from some 300 miles away and she came out, shook my hand and thanked me for visiting their dealership. The vehicle was brought up from the lot to the front of the store. The salesman pointed out some of the features of the truck and asked if I had any questions before we took a test drive. When we returned he focused on our deal and kept me informed as to what was going on with paperwork, loan approval, etc. When the deal was completed I was given a voucher for a full tank of gas and thanked heartily by everyone involved in my transaction. I was treated with respect and I absolutely would, recommend these folks to anyone thinking of buying a vehicle. Steve W