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Lexus of Lehigh Valley

(180 reviews)
Visit Lexus of Lehigh Valley
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30pm–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

(180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Lehigh Valley from DealerRater.

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New car purchase

I had great customer service from Sebastian while purchasing my new lexus. He was very thorough showing me around the dealership, taking me out for a test drive and making sure I chose the car that I wanted. I also appreciate his patience showing me all the features associated with the car and helping with the set up. He is a wonderful representative for great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Gina! We're so glad you enjoyed your experience with Sebastian and we'll be sure to share your kind words with him. Thanks again for choosing us and enjoy your IS!

Great experiences

Best purchase experience ever. Their bottom line pricing made the deal very straightforward. Dave Cohen was a friendly, no pressure salesman. Would recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Deborah! We're glad you enjoyed your experience with Dave and we'll certainly share your kind words with him. Thanks again for choosing us!

Excellence in Customer Service

Very smooth operation and functioning at Lehigh Valley Lexus. The culture here is geared towards customer service and satisfaction. I'm glad to have bought my car here which was a pleasant experience and because of that continued to have my car serviced here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you! We're glad you enjoyed your experience with us and we appreciate your continued loyalty!

Total Excellence

I have been dealing with Lexus of Lehigh Valley since 2004 and have been pleased for 13 years! I recently leased a 2017 NX200t and love it! John Delloso was polite and professional and very knowledgeable. Made my experience a very smooth and pleasant one! Thanks Lexus of Lehigh Valley, I am a customer for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Constance! We're so glad you enjoyed your experience with John and we'll certainly share your kind words with him. Thanks for choosing us once again and enjoy your new NX!

Service Can't Be Beat

Had my GS350 in for service. Once again they did a fantastic job. From scheduling to loaner car to actual work on the vehicle. This is the BEST service you can get. Car was completed when they said it would be and it was washed and vacuumed. This place is hard to beat!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you! We're so happy you enjoyed your service with us and we'll always be here for you if you need us again!

Always A Step Above

The dealership is a pleasure to deal with. They make a sales experience fun and easy. Their service department is really amazing. We take all of our cars there even the other brands that we have and they are happy to service them. When we're in a pinch they pick up and deliver which is VERY convenient. Highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks Licia! We appreciate your loyalty and we're always here if you need us!

Impressive, Impressive & Impressive!

I met with John who did a great job explaining the various departments and operations at Lexus of Lehigh Valley. A bit later I was introduced to Chris who did an appraisal on my trade-in. During Chris' process he discover a problem with my vehicle's documentation that would have a negative consequence on my trade-in value. Although, I had documentation that proved there was a error in what Chris had discover, he went out of his way to see that the documentation error was corrected. Even though I didn't purchase the car I came to see, both of these guys displayed professionalism at its highest level. They are currently looking for a car for me and I want to do business with them and Lexus of Lehigh Valley.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thanks Chuck! We're glad John and Chris were able to assist you and we look forward to seeing you again!

Best car buying experience ever!

Came into Lexus Lehigh Valley today to just look. Wasn't planning on buying, I'm a Range Rover guy and I recently totaled it so I was in the market for another vehicle. Within 2 mins of exploring the Lot i was approached by Sean Cook and right of the back his persona and car knowledge was amazing I told him I was only here to look specifically the Gx truck model. He explained the pros and cons perfectly. He Ended up Showing me the 2017 Lexus Rx350 F sport and instantly fell in love. He explained the features and details to a T. Took it for a test drive and I was sold. Thanks to Sean I was able to walk out today with a brand new Lexus RX 350 and as 50yr old man I have to say this was the easiest car buying experience ever. If your in the market for a new car I would definitely check out Lexus of Lehigh and ask for sean cook he will make the process as easy as possible and explain everything about the vehicle to the best of his and your knowledge. Thanks again Lexus Lehigh and a special thanks to Sean Cook.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Miguel! We're so glad Sean was able to assist you with your car buying experience and we'll certainly share your kind words with him. Thanks again for choosing us and enjoy your new RX!

great service ?

great experience at the dealership. Sales person, Sean, took the time to show us everything and different options with such a friendly attitude. Manager was also very accommodating to our requests which made the experience even better! To top it all, they offer such a great service such as valet service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much! We're glad you enjoyed your experience with us and we look forward to seeing you again!

The best of all car dealership experiences

I was treated like a queen at Lexus of Lehigh Valley. The staff was friendly, helpful and very efficient. I was given a loaner for my repair ( a 2017 Lexus) which was a pleasure to drive. I could not have asked for more with all the details they handled with professionalism and courtesy. I will definitely use them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks DeeDee! We're glad you enjoyed your experience with us and we look forward to seeing you again!