Reviews
Service
Lexus of Lehigh Valley is the best dealership I have ever purchased a vehicle from. The sales process with Drew Lowe was extremely smooth and the service is just as outstanding. I will be purchasing more vehicles from this dealership in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very nice place . Sabestian handle the deal very well .
Love the service Sebastian was very courteous efficient and handle the job very well very satisfied would highly recommend this place. Whenever I need him I can call him anytime of the day .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mr. James Finnigan
My buying a car at Lehigh Valley Lexus was a positive experience. My Sales Rep. John Delosso was courteous and patient and showed a genuine concern in assisting me to purchase my Lexus. There was no pressure and everything was done to accommodate me to be able to purchase my Lexus and made sure I was happy with the financial arrangement and satisfied with my purchase. I would recommend Lehigh Valley Lexus and Mr. John Delosso and would make my next purchase there and urge anyone considering a new or used Lexus to consider shopping there first.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks, James! We are glad you had such a wonderful experience! We will be sure to share your kind words with John!
Terrible problem after problem....
Purchased a certified pre-owned car from their lot and had to replace the alternator, brakes, front calipers, and they didn’t tighten the wheel so it fell off while driving and caused an accident. During one repair, Al Palma said a prior estimate was wrong and the issue did not need to be fixed so without asking me he took that expense and replaced air filter. After two months of back and forth with insurance, my car still isn’t repaired. The manager stated that someone either vandalized my car or tried to steal my wheel and gave up. (That they never took the wheel off for the brake replacement or to inspect the calipers). I could have died when my wheel came off while driving, beware!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
This was the easiest car purchase I ever!
SERVICE PLUS! Easiest and anxiety-free car buying! Beatrice was a gem to work with! Best car buying experience EVER! I recommend this dealership to anyone! You'll never buy a car any other way.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Susan! We're so glad you enjoyed your experience with Beatrice and we'll be sure to share your kind words with her. Thanks again for choosing us!
Occ Safety and Health Manager
John Delloso was great. He was courteous, informative and engaging. I would recommend a friend to buy a car the Lexus of Lehigh Valley. We came from Gambrills MD so everything had to right so we wouldn?t make 2 trips. The car is as advertised and my wife loves it. Thanks for the experience. Also, the snacks were nice, especially the little oranges.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Michael! We're so glad you enjoyed your experience with John and we'll certainly share your kind words with him. Thanks again for choosing us and feel free to stop by for snacks anytime!
Lexus
Outstanding experience. I am excited to tell about this dealership. I was treat with respect from the moment I walked and it continued right through by buying process. I feel confident that when my vehicle requires maintenance, it will be as easy and hassle free as when I purchased the vehicle. My salesperson John Delloso walked my through everything without ever feeling pressured or rushed. The others , Michael, David and Yianni help make everything a wonderful experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Terri! We're so glad you enjoyed your experience with John and we'll certainly share your kind words with him and the rest of the team. Thanks again for choosing us and enjoy your NX!
Outstanding service
I had a state inspection along with a 25k service. Al Palma and his staff did a thorough job on my RX350. They noticed that my rotors were in need of rebuilding and they did it on the spot. That's one of the reasons that I get a certified Lexus. All went well; the refreshments were outstanding, and they even towel-dried the car after the wash.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Carl! We're so glad you enjoyed your service experience with Al and we'll be sure to share your kind words with him and the rest of the team. Thanks again for choosing us!
nolewiler
Had a flat tire -- fortunately at home, and called for service. Service agent on phone dispatched very knowledgeable technician within the hour to our home. He changed the tire (did not know where "lug nut key" was, and he used his own) in very cold weather and was very pleasant throughout. He then took the car and tire to Lexus, and they fixed the problem and returned the car later that day. We were very thankful for the service!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you! We're glad we were able to take care of your tire issue. Thanks again for choosing us!
Inspection / Service
Employees at Lexus are always friendly, knowledgeable and helpful. Highly recommend anyone to go there. Best service I have every had. One of the many reasons I left Audi! Keep up the good work Lexus of LV!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Irene! We appreciate your kind words and your continued loyalty!