Michael's Auto Plaza

I've contacted Michael's and finally resolved the problem by agreeing on a satisfactory reimbursement amount. Thank you, Luciano.

Thanks Michael's for the fast and excellent service in and out in 3 day's. 06 Chevy trailblazer with 81,800 miles Thanks with the help on financing also enjoy and Happy Holliday's David here

The main reason to chose this place was because the sellers promised me a good, solid, and functional truck. To start, they took an excessive amount of time to make sure the car was shiny, beautiful, and magnificent, like a brand new truck, but of course, its appearance was deceiving. Just while doing the first trial ride, we had the first of many issues and just blocks away from the store. The dump body of the truck didn’t lift as it should and when up, didn't go down again. We had to call the store and even the owner came, screaming that the box doesn’t have to go all the way up obviously, he was in a rush to get rid of that truck. The box of any dump truck needs to be able to go all the way up to dump the debris. We had already started the paperwork and the loan and had a long way back home so we agreed with the promise that they would get reimbursement for the repair. Finally, we went to put some gas on the truck to be ready for the long way back. That’s when we found the 2nd issue: the front lights were on all the time. Again, we had to go back to the store just for the manager to tell us that was normal and that we were exaggerating but that they would take care of the bill. Back to our town, and the very first time I wanted to use it, I couldn’t because it had a gasoline leak. Calling the Mechanic and waiting for days before being able to use it, again, losing money and clients while waiting. After that, the truck seemed like it was finally functional and I thought the nightmare was over. I was able to use it a couple of times before the new issue, just last week. By today I spent almost 3k on what was supposed to be a functional truck, but the sellers have only paid us back less than 30% of the total bill (even before the 30-day guarantee was over). I knew it wasn't a new truck and it would probably have issues but never imagined that it would have a new problem every week. It was a dump truck that was sitting forever, had many internal issues, and didn’t have an adequate amount of maintenance and now is sitting at my porch wasting space, waiting for the mechanic visit. I took my time to make this honest review and I guess a new Christmas update is coming soon.

BUYERS BEWARE. They sold me a GMC Pickup truck with a bad ball joint and strut, a serious safety hazard, and allowed me to risk my life driving it 32 miles home to Pittsfield. Needless to say, it failed inspection in Mass and cost me $700 in repairs. I asked for reimbursement and never received a dime. Within only 200 miles after that, so far, the radiator started overheating because of a bad thermostat, a tire pressure sensor went bad, and recently the radio and entire light-up window went completely dead. The fuse is not the problem so this could end up costing hundreds of dollars.

Lou Guadagno BUYERS BEWARE. They sold me a GMC Pickup truck with a bad ball joint and strut, a serious safety hazard, and allowed me to risk my life driving it 32 miles home to Pittsfield. Needless to say, it failed inspection in Mass and cost me $700 in repairs. I asked for reimbursement and never received a dime. Within only 200 miles after that, so far, the radiator started overheating because of a bad thermostat, a tire pressure sensor went bad, and recently the radio and entire light-up window went completely dead. The fuse is not the problem so this could end up costing hundreds of dollars.

Bought a 10 year old Sienna mini van. I found them to be informed about the cars they are selling and up front about the condition. The cars are priced on the high end, but they made necessary repairs before the purchase and financed new tires. Three months in, a part that needed to be replaced was covered. Mike S did not pressure and was open to answering questions.

Our buying experience was Excellent! We expected the same nonchalance, bordering on disinterested attitude we’d been receiving while truck searching. Instead we received above and beyond expectations and accommodation from Michael’s Auto. Our salesman, Johnny Torre, paid close attention to our wants and concerns and was extremely helpful and considerate. Johnny, representing the dealership, realized we were having difficulty securing a way to pick up the vehicle. He graciously offered to have an associate come get us! We highly recommend doing business with Michael’s Auto Plaza and definitely ask for Johnny!!

The best car buying experience I have ever had thanks to Johnny, Eugene and Michael, very pleasant and helpful, if your looking to purchase a car shop at Michaels Auto Plaza with confidence that you will receive great service and meet some great people. Thank, Joe Sweeney *****

Johnny was great as well as the while crew. Got a great car at a great price. The Honda CRV was very clean and all checks were done!

I bought my truck from John Torre at Michael's Auto. He was fine. Problem was my vehicle had a transmission issue from the beginning. After insisting it only needed an oil change and reprogram computer it would be fine, 2weeks later same problem but was told they weren't fixing it. They have a 30 day warranty that counted days while in shop. At this time me truck is at a Toyota dealer. I have been without my truck more than I've had it. Very sorry I got involved with Michael's Auto. Everyone in told me they would screw me and they are the most sued Dealership. I trusted John Torre my salesman. Bad move. I've been without my vehicle, making payments, and inconvenienced. I too have contacted legal counsel. Do yourself a favor and buy a vehicle anywhere but Michael's Auto