Reviews
Retired Ford man. Spent 50 years working for Ford.
Just purchased a 2002 Ford Thunderbird from this fine organization. Brian Bell, Sales Associate, was Top Notch all the way. With over 140 preowned vehicles one is sure to find that perfect used car/truck. The entire staff also were Great to work with. I purchased the Bird for the price I wanted to pay. Upon delivery the vehicle was extremely clean and fully detailed. This vehicle was also fully serviced and nothing left untouched. Can't say enough about these people. Also wound like to add that the facility was extremely clean and friendly. Even met Big Mike. A Big Thank You to all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Professional, Not your typical used car lot!
I have missed out on a couple trucks there. I told Mike Severence exactly the kind of truck I was looking for. He called me right away when a truck that matched what I wanted came in. The truck was perfect, Mike was extremely professional and informative throughout the process keeping in great communication. I love my F150!! Thanks Guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
What a great Experience I had. Mike S was spot on and told me when my car would be ready and it was ready. All the paperwork was done prior to my arrival and Literally done within 10 minutes and back on the road. Highly recommend Michaels Auto Plaza and I can see another purchase from here in the future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
GMC Yukon SLT
Went in to have my GMC Yukon serviced. Was having problems with electrical system. They found problem quickly fixed it. They also found leaking hose had it replaced. Truck runs great now no more issues. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael's Auto Plaza is the future!!
Michael's Auto Plaza is the standard for vehicle purchases! I am so impressed by their prompt service and professionalism. In no time at all they responded to my email, helped me select a vehicle from their vast inventory of beautiful cars and trucks, and had my financing approved--all over the weekend! I live a few hours away, but, they were able to do almost everything over the phone, which saved me so much time and effort. On the day we picked up my car, they had everything waiting and ready to go, all I had to do was sign the papers and drive away. Amazing! They are the future of auto trading. Fast, friendly, and resourceful! Other dealers tend to make the process drag on, and keep you on the edge of your seat waiting for approval, and then waiting forever in their showroom. Michael's is not your average car dealer! I couldn't be happier with the whole process from start to finish. I highly recommend them, and will definitely be a returning customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful experience
Found a pickup from this dealer on eBay. I dealt with Mike Severance by text messages and he went out of his way to answer my questions. When I finally made the decision to buy this truck, I made the three hour drive and he had the paperwork already filled out. I had problems with my credit union and he arranged financing for me. I got there and he handed me the key, and said "have fun". The truck was exceptional and I'm very glad I made contact with Mike. Deal was quick and painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pushy sales staff
The sales staff here tried to push me to buy a car that was way more than I needed or needed to spend. The vehicles seemed a bit over priced. I left and got a better deal down the street.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Best truck purchase
They did an amazing job on the financing as well as closing the deal and allowing me to own my dream vehicle I highly recommend this dealer truely an amazing experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Mike Severance is by far the best sales manager i have ever dealt with. We came in here to look at ford escapes, Mike came out and was not pushy at all. We sat down with him and explained our situation and he worked his magic and we were able to get into the escape. Thank you so much Mike. We will definitely recommend people to you and will come back to you when we are ready to add another vehicle to our family
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding car buying experience!
This experience was one of the best car buying experiences I have ever had. Worked with Mike Severance, I flew in and Mike picked me up from the airport, had the car checked out at a local Infiniti dealer and they reported no issues so I purchased the car and drove it 11 hours home. Going to Michaels Auto Plaza was definitely worth the trip ! I even waited a few weeks before posting this to make sure no issues would pop up and the car is driving great. Thank you Mike for making this the best car buying experience I have ever had!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase