Basil Ford of Niagara Falls

My wife and I were just looking with no intention of a purchase at the time we entered the dealership . We were greeted by a sales associate by the name of Mark Walsh. Mark was a very personable with us he listened to our requested needs and requirements Mark in a professional matter was able to help us fulfill our needs without any pressure . I personally have been in the Auto business for appx 40 years and know how stressful making a purchase or lease can be. I have shopped at other competive dealers and they pressured me to make a purchase on the spot. I personally found Mark very honest and did not make us feel he was selling your product but helping us buy one. I wish that I had kind of sales personnel at my current place of employment. Scott Doyle reviewed all the paperwork involved with the lease and found a personal bond with him. We need more people on the work force like them. I hope you realise how grateful you should be to have at least these 2 employees representing your company and product

Bought a used vehicle. Since the purchase I had to put another $1500 into the car. Salesmen lied about condition of the car. Missing numerous items that should have been standard is purchasing a used vehicle. Made an appointment, followed up three times, showed up and there was no one to fix it. No resolution and I felt that I was not worth thier precious time.

I couldn't have asked for a better group of guys to help get me into the car with the security that I needed. They work together to put me into a stylish secure a vehicle with a payment I could afford and...that's saying a lot!! Thank you Jack, Adam and Matt ;-)

Everyone a at. Basil is polite and helpful. Full explanation of problem and quick service. I have received attention when going to service dept. Even when I did not have appointment and problem was resolved at no cost to me (windshield wipers would not work because ice was packed around them).

I really enjoyed working with Kala, Adam, and Matt! Very nice, supportive team. I was nervous at first but this fantastic team really made me feel like I was making the right decision and no pressure in purchasing.

Great dealership to buy from or to service your vehicle.

The service advisor was very professional. My car was finished within the time I expected and was fully serviced I would highly recommend them to all my friends and family

This was by far the best buying experience we have ever had. 5 stars are actually not enough stars for Basil Ford of Niagara Falls and our sales consultant, Bryan Cellini. What stands out the most with our buying process was the amount of time Bryan spent with us and the through and knowledgeable information that he provided. From test drive to price agreement to financing to signing on the line to driving away with our new Ford truck, just a top notch, pleasant experience. We cannot thank Bryan enough for making what can be a very stressful process, a stress free, smooth experience. And for spending the amount of time that he did, prior to us leaving the dealership with our new truck, that we were good to go with the incredible technology of the truck and that all our questions were answered.

Picked a used car out online , scheduled a time to see the car and take it for test drive all via text message. Car and salesperson were ready and waiting. Able to meet my price no haggling or pressure. Car was ready and waiting at time of pick up and salesperson Byran was very kind and patient teaching me how to work the electronic gizmos . Overall a great experience will tell my friends and family.

From my initial call to picking up my vehicle, the staff was professional, polite, informative and polite. Vehicle was ready when they told me. The service area is clean, bright and easy to find.