RBM of Alpharetta

Rich Alder and his team were outstanding! He is professional but also very personable. Due to COVID restrictions, we were able to conduct the majority of the transaction electronically but Rich always followed up with a text or phone call. I would buy another Mercedes from RBM of Alpharetta in a heartbeat and specifically from Rich. -Art Huckabee

Wonder experience during a time that’s typically pretty stressful. John made me painless and quick and had everything ready for me before I even got to the dealership. Will definitely be back when it’s time to purchase again.

Kim Cates is amazing! She is an exceptional service advisor who always goes above and beyond! She takes care of all 4 of our Mercedes Benz and we trust her completely! She is highly responsive, detail oriented, organized and reliable. I highly recommend her!

Kim is the best of the best! Always willing to answer any calls regarding car maintenance. And she knows the cars. I have sent many people to her and they all thank me profusely! Wherever Kim works, that’s my dealership!

Excellent experience, the car was brought into the showroom for me to view, the customer service was better than expected. I had an awesome experience from sales guy to the financing department. I would definitely recommend RBM of alpharetta to everyone i know. First class all the way.

My 2014 E350 was damaged beyond repair in a front end collision. No one was injured, thanks to the safety of this vehicle. This was my second Mercedes E class and I wanted a comparable replacement. I called Dan Berry, who sold me the E350 some years ago and that was a positive experience. I gave him my criteria, late model, low mileage and cost range. He immediately narrowed my search to 3 vehicles. Within a few days, I purchased a 2019 E300 and Dan was there to make sure it was a seamless transaction. He’s very attentive. Because I’ve received superior quality service and attention since 2005, there was no question that I would return to RBM of Alpharetta. The dealership is ultra modern and efficient. Randy Bacon (service) has always overseen any issue and given honest and professional guidance. This relationship is meaningful, and keeps me in a Mercedes. My service writer, Kim Cates, makes service trips very pleasant and convenient. I would recommend this dealership and the Mercedes brand every time!

John Sauer is more than my family’s sales rep for the last 11 years he has become family . Where ever he goes we go ! Wouldn’t buy a car without him. It’s not only about a sale to him it’s about making sure you get everything you want and need in a car he is there through the entire process and has no problem being asked a million questions until you feel comfortable with your choice . John is amazing 😉

Over the last several years it has been my good fortune to have ANDREI BUCATARI as my Service Representative at RBM of ALPHARETTA. ANDREI is very knowledgeable, professional, and courteous. He is prompt and effective in his communications and leaves no stone unturned in insuring that he has addressed all of my questions. When I leave, I am confident that my my car has been checked and serviced thoroughly and that it is safe and ready for the road again. I highly recommended ANDREI BUCATARI! J. Brown

Always takes time to understand the situation of the vehicle and the driver. Never oversells. Kim is a rock star. Thank you Kim and RBM!

Would not trust my Mercedes Benz to anyone else! I just say repair and/or service anything that needs it and know it’ll be done right.