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RBM of Alpharetta

(6,468 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,468 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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Exceptional Experience

I worked with Vadim Russu to purchase my new car. I cannot express enough how impressed I was with him. Vadim was incredibly responsive to all my answers, and worked ever issue to insure customer satisfaction and happiness. Vadim was phenomenal in follow up, and instruction on different operational aspects of the car. Vadim was personable, easy to be with, just everything you want ! Couldn't ask for more. We have purchased from three other Mercedes dealers in the Atlanta area. This was far and above the BEST experience. Tom Ahern in Finance was awesome as well. Super nice, efficient, and concise. Elisabeth Sexton has the laborious task of teaching a "techy" car to us. She was incredibly knowledgeable. She relays the in and outs of the new technology cars making it look easy and completely manageable. She was a dream to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much bridgetfenn! We are grateful for the kind words, and we thank you for your business. RBM of Alpharetta is delighted to hear that our team could provide you with a professional and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Fantastic Transaction

Purchased a CPO vehicle. Every step of the process was informative and efficient. We plan on purchasing all our next vehicles from Vadim, thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, gabriel.iskhakov, for the wonderful review! We are pleased to hear that Vadim took excellent care of you during your visit. Congratulations on your new car, and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

Appreciated excellent services by Rich and RBM Alpharetta...

Appreciated excellent services by Rich and RBM Alpharetta Mercedes. In the midst of the pandemic, everyone was masked, gloved and fully social distanced with adequate visible supplies available. Rich was very clear and researched every question. The staff was very professional and quite fair in the trade. No doubt even though we are from the south side we will make the trip and refer others. Thanks for great service and boy are we satisfied. We’ll be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Awesome and seamless purchase of my new 2020 Mercedes!

I purchased my new Mercedes from RBM of Alpharetta. It was a seamless and pleasant experience. Rich Alder was my salesman and he was very knowledgeable and answered any questions or concerns that I had. His customer service was excellent! He prepared my paperwork and delivered it and my new car to my house!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much Cptaylor1! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Rich took excellent care of you during your visit, and we congratulate you on your new car! Sincerely, RBM of Alpharetta

Another hospitable and courteous experience from this dealer

I purchased my first Mercedes from Andy Sayers almost three years ago and I upgraded last week and got the same pleasant experience! Awesome! I will be back! Andy is knowledgeable, professional, and listens well. I would recommend him to any one who wants a fresh new approach from an experienced sales person, without the "in your face" method that wearies so many of us that are looking for a reliable means of transportation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued loyalty and business! We hope that Andy and the rest of our dealership can continue to delight you. We appreciate you taking the time to share another great experience with us! Sincerely, RBM of Alpharetta

I bought my car from them and I also service it there....

I bought my car from them and I also service it there. Great experience every time! My husband just started taking his and he had the same experience as I!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello florina1984! We are so grateful for the kind review, and we thank you for your business. Your complete satisfaction is our top priority, so we hope that our dealership can continue to delight you and your husband in the future. Thank you for taking the time to share your experiences with us! Happy driving, RBM of Alpharetta

I worked with Jeff and he was excellent and very...

I worked with Jeff and he was excellent and very professional throughout. I would recommend anyone looking to purchase a car to work with Jeff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, tim.fanning4, for the wonderful review! We are pleased to hear that Jeff took excellent care of you on your visit. Your 100% satisfaction is our top priority. Congratulations on your new car, and we look forward to seeing you for service! Sincerely, RBM of Alpharetta

Sheaffer Cheek did a real good job letting me take my...

Sheaffer Cheek did a real good job letting me take my time to make a decision on the vehicle I purchased from RBM of Alpharetta. I would highly recommend this dealership and Mr. Cheek to anyone looking for a Mercedes in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much Charles! We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear Sheaffer could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

You could not ask for a better dealership than RBM of...

You could not ask for a better dealership than RBM of Alpharetta and my service advisor Steve Byrd! He has been friend, advisor and advocate for the servicing of three of my cars now accounting for more than 20 years of partnership in my MB dream experience. In my case it is MB and nothing less.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, ESB, for your kind words and business! We are so glad to hear that Steve could provide you with an excellent service experience. If there is anything else we can do for you, please, let us know. We look forward to seeing you again in the future! Happy driving, RBM of Alpharetta

Mr. Sauer went above and beyond my expectations!!!

John Sauer went above and beyond my expectations to find me the car of my dreams. The decision making process on my part seemed overwhelming at times, but Mr. Sauer extended the utmost courtesy and patience at all times. He was also excellent at explaining to me everything I needed to know about the Mercedes-Benz products I was interested in. Buying a car today can be quite stressful, but I will remember this as a fun and exciting experience, and I would definitely recommend Mr. John Sauer to anyone looking to purchase a Mercedes-Benz..... Judith Buran

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Jusithburan, for the kind words about RBM of Alpharetta. We're delighted to hear that John took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta