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RBM of Alpharetta

(6,438 reviews)
Sales hours: 7:30am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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Super easy and fair transaction. Bill Favini is GOOD PEOPLE.

The RBM team had me in and out with a great deal on a great vehicle in about an hour. They were extremely flexible and helpful, and above all fair and not pushy. Bill Favini has been doing this a while and he’s a no BS straight shooter. No tricks, no games, and lots of transparency. Thanks Bill and RBM

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you RC. We really appreciate the kind words and thank you for your business. We're delighted to hear Bill could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Worth the drive

RBM of Alpharetta is a fair distance from where I live in Marietta, but it was worth the drive. I was impressed with the facilities, the staff, and the cars. All the cars were meticulously cared for, and the Certified Pre-Owned process left me feeling confident I bought a great vehicle. I would definitely go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much westph! We are thrilled to hear you enjoyed your visit with us and we congratulate you on your new car! If there is anything we can do, please do not hesitate to reach out to us! Happy driving! Sincerely, RBM of Alpharetta

Service Center

Kim Cates is Awesome! Please ask for her when servicing your vehicle. They are friendly, on time and very knowledgeable about your service needs. I will always service my car there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello, shalcomb! We are thrilled to hear Kim provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

Service work done on C300 4matic

Excellent service experience with RBM of Alpharetta. Work completed on time and loaner vehicle provided. Service representative Steve Byrd was very professional & kept me up to date on progress. Ivelys Madrid handled the payment process in a prompt and professional manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello PB! We truly appreciate the wonderful feedback! We are so glad to hear Steve and Ivelys took care of you on your visit! Thank you for taking the time to share your experience with us. We wish you all the best!

Excellent

I've had nothing but a good experience from this Dealership. Everyone from the sales department to the service department are all top notch. Sheaffer was very professional, even answering his phone while on vacation. Couldn't ask for anything more. Keep it up guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Gordge6, thank you for letting us know of Sheaffer's dedication to you-even while on vacation! We greatly value your input! Happy driving! RBM of Alpharetta

Terri Reese was my sales person for my car

Terri Reese was my sales person for my first Mercedes. She was patient whenever i came in and always found time for me. I came to the dealership four times before i decided to buy and every time she was amazing. She was involved though the entire deal and also followed up after i made the purchase. I am officially a Mercedes customer for life, and Terri will always be my salesperson. Lisa Brennan the finance Director was amazing. She answered all our questions and was very honest and helped us get the best financing for us. She is an asset to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Fraser3619, we are delighting to hear Terri Reese and Lisa Brennan have helped create a client for life! We value your dedication, and look forward to working with you again in the future! Congratulations on your first Mercedes! Happy driving! RBM of Alpharetta

Kyle Edson is the best

I recently bought a car at RBM. I had been working with another sales at another dealership and not receiving great service. I contacted Kyle, and let him know my situation. He was kind, accommodating, quick and fair. I HIGHLY recommend him and RBM of Alpharetta.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car, Carson33! We are glad Kyle Edson was able to provide the desired service, as we pride ourselves on accommodating our clients beyond wildest expectations! Happy driving! Thank you for your referral! RBM of Alpharetta

Patience is a virtue!

We first met Bill Favini when we made an impromptu visit to RBM of Alpharetta to see a used Audi A4, a truly rare manual transmission. At first we weren’t sure about the size of the car so we did some more looking around at other cars & locations. Bill was very patient with us, and when we decided to take another look at the A4, he was very helpful and ensured we would have the time we needed to ‘kick the tires’. In the end we decided to make the purchase, and Bill was able to very quickly get things in order for us, all the while accommodating our hectic schedules to make sure we could get everything done in one day. Extremely happy with our purchase, and would recommend Bill and RBM of Alpharetta to anyone looking for a Mercedes, or in our case, a quality used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on the new vehicle! We are pleased to hear Bill Favini was able to provide such excellent patience and knowledge, all the while accommodating! Happy driving, HAudi! RBM of Alpharetta

A fantastic experience

I just had the most relaxed and satisfying car buying experience ever. Everyone at RBM of Alpharetta went out of their way to get us exactly what we wanted at the price we needed. Our salesman, Jeff Twiggs, was patient, courteous, and extremely easy to work with; and I would highly recommend him and this dealership. You won’t be sorry.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

DrD1515, your comfort and happiness is our utmost priority! We are pleased to hear of Jeff Twiggs offering such amazing service. Congratulations on your new vehicle, and happy driving! RBM of Alpharetta

Best car buying experience

We just bought our second Mercedes from Bill Favini and it’s for a reason , Bill gave us the best car buying experience we have ever had, he is amazing , very knowledgeable and we trust him completely , if you are looking for a Mercedes I highly recommend calling Bill. KG

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

KG, your utmost satisfaction is paramount to us! We are pleased to know Bill Favini provided such excellent care in helping you find your car at such a desirable price! Happy driving! RBM of Alpharetta