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RBM of Alpharetta

(6,438 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

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Ramona's Wonderful Customer Service

Ramona was the best. Top notch service. She and everyone else that we worked with in finance & sales were the great! Lisa made the finance portion of buying quick and painless. Diane and Ramona were very patient and informative in showing us all the bells and whistles of how the car works. We LOVE the car and are so very lucky and blessed to have it. Even though we live in Augusta, GA...it was well worth the trip to Alpharetta. We certainly weren't getting the same excellent service at Augusta Mercedes.......they never followed up with us. Thanks again! 😁

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, KLNBBN. We really appreciate the kind words and thank you for your business. We're delighted to hear that Ramona and the team could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Another Great Buying Experience with Ramona Razavi

This is the 2nd car we have purchased using Ramona. Another great experience. Very professional and knowledgeable. A pleasure to work with her. Elizabeth and Tom also were true professionals.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and business! We hope Ramona and the rest of our dealership can continue to delight you. We appreciate you taking the time to share your experiences with us! Sincerely, RBM of Alpharetta

Above andd beyond!!!🌏 World class!!

Can't say enough about the buying experience. Michael Pietrzak was extremely nice and helpful in completing much of the deal by phone. This was most convient as we live in KY, a 5 hour drive away! Kudos !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We really appreciate the kind words and thank you for your business. We're delighted to hear that Michael could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Great service

Everyone that was involved with helping us purchase our new Mercedes was wonderful. Reza helped us throughout the entire process and made everything easy. This is our first Mercedes but it won’t be out last. Excellent customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, CarNat1516 for the wonderful review. We are pleased to hear that Reza took excellent care of you on your visit. Congratulations on your new car and we look forward to seeing you for service. Sincerely, RBM of Alpharetta

Quick and easy

The car was in good condition and at a fair sales price. Dan was very helpful and went to bat for us on the sale price. I will visit this dealership again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Wmonette. We really appreciate the kind words and thank you for your business. We're delighted to hear that Dan could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

HappyBenz

I had a good experience buying a car for my wife. Excellent service and great experience at RBM of Alpharetta. Will continue buying cars here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, MBS560 for the kind words about RBM of Alpharetta. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

Dan the man, Melissa my heart!

Talk about true professionals who look out for you! Dan didn’t BS us and was very straight forward. No pressure sales and just a genuin and nice person. Melissa my service advisor referred me to Dan and I can’t thank her enough! This is truly my “A” team at RBM. If you are in the market for a new car, Dan is the man!!! After you buy the new car, Melissa will treat you like royalty when it’s time for service. Elisabeth is also a sweetheart and helped me understand my new car. Don’t waste your time at other dealers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Ekelia83! We are thrilled to hear that Dan, Melissa and Elisabeth provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

5 Star Service Indeed

I would like to take the time to give a 5 star rating to my Sales Jeff Twiggs and his colleague Kagan. They showed 5 star team work in ensuring a smooth sell and delivery of my first Benz. I’m sure I’ll stay with the brand. I could get used to the 5 star service. I would also like to give the dealership, finance, and the GM Neil a 5 star rating as well. A sincere thank you to the RBM of Alpharetta Team

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much, Moniquelee76! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear that Jeff, Kagan and the team took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

Easiest Car purchase I ever made

Visited this dealer while I was working in the area. I live in another city. The dealership is absolutely gorgeous and has a large amount of inventory. Romona, my saleswoman, was very professional and very helpful. I let her know I was looking at both new and certified used E300's. I also let her know I would make a purchase in a few weeks. She stayed in contact providing me options to consider when the time was right for me to make purchase. Of all the dealers I had talked to over last few months, Ramona was the only one to do this. So there was no doubt who I was going to buy from. During the actual purchase, I found this process to be pleasant at all times. I have bought many cars in my life, I never had an experience this positive. Thanks Romona!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much, bigbadbob. We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that Ramona could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

RBM Sales

Great salesman with a great staff assisting him in the sale with the documents and a very good demo of how the car works. Thanks a lot Mike.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Woods. We really appreciate the kind words and thank you for your business. We're delighted to hear that Michael could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta