Skip to main content

RBM of Alpharetta

(6,442 reviews)
Sales hours:
Service hours:
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–6:00pm
Tuesday 8:30am–6:00pm 7:30am–6:00pm
Wednesday 7:30am–6:00pm 7:30am–6:00pm
Thursday 8:30am–6:00pm 7:30am–6:00pm
Friday 8:30am–6:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 25 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 362-6858 (888) 362-6858
Used (888) 360-9747 (888) 360-9747
Service (877) 402-4876 (877) 402-4876

Reviews

(6,442 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of RBM of Alpharetta from DealerRater.

Want to share your experience with this dealership?

Write a review

Great car, even greater service!

We have just sealed our 2018 GLC300 lease deal with Kyle Edson and left the dealership with our new fantastic car. Working with Kyle was really astounding. He is probably the most honest salesperson we ever had the privilege of working with, and that says a lot. His availability for us throughout over a week of finding the perfect car for us, made us feel like his #1 VIP customer (which I'm sure every other customer will say the same about him). Additionally, the whole process of getting the new car on the red carpet, getting a very thorough guidance process with Elisabeth from the concierge service, brought the alreaedy exciting process of getting a brand new car to a whole new level. THANKS RBM FOR A GREAT EXPERIENCE!! :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Moshe. We really appreciate the kind words and thank you for your business. We're delighted to hear that Kyle and the whole team could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

First Mercedes

This was our first purchase of a Mercedes and the RBM team and Bill Winslow made it a very great experience. We love our car and know the RBM team will take care of us for years to come. Thanks The Philpot’s

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are grateful for the kind words and we thank you for your business. RBM of Alpharetta is delighted to hear that Bill could provide you with a professional, and engaging buying experience. Your complete satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

RBM of Alpharetta,one of best dealership with great people

I am in the process of moving from Seoul , made visits to few dealership and to RMB of alpharetta, Pam made the key difference for me to choose , she is very responsive , customer focused and convinced me with her product knowledge, service attitude, great follow up with the leasing agency to make this sales. Best was reserved on the delivery day, the car was ready to drive at exact time promised... Pam is one of the good asset for RBM of Alpharetta, best wishes and look forward to the nice experience with servicing too..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Prakash. We really appreciate the kind words and thank you for your business. We're delighted to hear that Pam could provide you with a delightful buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

great!

my experience buying my car was top notch! Bill was GREAT! As was Sharon in finance. I would highly recommend Bill and the RBM dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, deeandbob! We are thrilled to hear Bill provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta

The best or nothing!

We had a fantastic experience at RBM of Alpharetta. Since we owned our first Mercedes Benz we knew there is not another brand close to it. At RBM they really make you feel what Mercedes is all about from the moment you walk into the dealer. We strongly recommend you ask for Ramona Razavi as your sales contact. She is not only a wonderful person but you really feel she is working hard at getting the best deal for you and the best experience based on your needs. We will definitely go back to RBM and directly to Ramona. It just feels like they really care for you and you will get the best deal and experience possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words about RBM of Alpharetta. We're delighted to hear Ramona took excellent care of you, and made you feel welcomed at every visit. If there is anything we can do with regards to your new car, please, let us know. We will be more than happy to resolve any concerns that you may have. Your complete satisfaction is paramount to us. Sincerely, RBM of Alpharetta

Fantastic vehicle and amazing service team!

From the first online inquiry, Pam was responsive, professional, and helpful to make our purchase happen! She and her sales associates did everything above and beyond. We now have the perfect car for our family! Very pleased and look forward to making another purchase with RBM in the future! What a wonderful experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We really appreciate the kind words and thank you for your business. We're delighted to hear Pam and the team could provide you with a great buying experience. Your 100% satisfaction is our priority and we do what we can to make the buying experience the best it can be. Happy driving! Sincerely, RBM of Alpharetta

Great cars and great people and service

Had a fantastic experience from start to finish . Sales consultant Jeff Twiggs was wonderful. Overall great experience and will definitely recommend others as well. Keep up the good work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review! RBM of Alpharetta truly appreciates the wonderful review. We are delighted to hear Jeff took excellent care of you on your visit and we congratulate you on your new car! Sincerely, RBM of Alpharetta

No help at all

Misinformation and total apathy . Locked a key in the trunk of a car and provided a “ guess ‘ on the right answer which was incorrect . Followed up with another wrong answer . Called another dealership that was totally helpful . Not my first bad experience with RBM .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tony - Locking your keys in the car can be very frustrating, so we're sorry you had to go through that. Equally frustrating (for us) is not having the basic information from you to resolve the issue. Your particular model and year plays an important role in the solution to a lock-out, but unfortunately our Service Advisor, Service Manager, and Service Director were unable to acquire those details because their (3) voicemail messages went unanswered. Glad to know you're back on the road now, and all is well! Please let us know if we can assist you with anything else.

Mr. Karan Scott went above and beyond to please us..Great!

He was a wealth of knowledge on new and used vehicles and made our buying experience hassle FREE.....had nothing but positive things to say about this dealership...Great Saleman!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that you had an amazing experience with RBM of Alpharetta! We look forward to seeing you next time and congratulations on your car. Sincerely, RBM of Alpharetta

First Mercedes

My wife and I are first time buyers of Mercedes and wanted a salesperson who was knownlegable of the models and styles they have to offer. We were introduced to Reza Azizi who's knownlegde of Mercedes was second to none. He allowed us to make are on decisions on what we wanted to see and answered every question. Reza was very through and personable and we would recommend him to any of our family or friends if they were looking for the Mercedes experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Chris47! We are thrilled to hear Reza provided you with the high quality service you deserve! Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, RBM of Alpharetta