RBM of Alpharetta

Very professional and knowledgable of the used car we purchased from RBM North. Rick worked with us for several days to achieve an acceptable price for our trade-in. The dealership was very clean and all the employees were very friendly. Thanks again RBM North

David Wang was a pleasure to deal with. Really listened to our priorities and showed us vehicles that fit a range of options. No pressure. Very knowledgable. And very transparent. Overall one of the easiest and most enjoyable buying experiences I've had. I highly recommend David and RBM North.

I first spoke with John Hazelwood about the specs I wanted in buying a used car. He mentioned that the next day his team was having its weekly sales meeting and he would probably know something after that meeting. The next day by 10:30 AM, I received a call from John telling me that two cars were available that fit my specs. John told me that I'd be working with David Wang once I got to the dealership. When I got to the dealership a few hours later, David informed me that in his opinion one of the two cars would be the best fit for me and that it was also in excellent condition. He offered me a test drive to check it out. Before driving it, he reviewed all the features of the car as well as informing me about the upcoming maintenance that would be required within the next 6,000 to 10,000 miles. after driving the car, I decided to buy it. John Hazelwood got involved in arranging the financing of the car immediately. He reviewed that various options available to me. After we made the decision on the option, John got the financing arranged and had the documents set for me to approve. He reviewed each document prior to my signing and gave me instructions for taking care of insurance and licensing. After the car was re-inspected and detailed, David took me to the car to review the instrumentation and operating procedures. After that I drove away with my new car. The complete experience with John, David and RBM North was excellent and took place in just over 24 hours. They, individually and collectively, have a flair for providing good products and real customer service. They know their business and they work with and treat their customers well!

David Wang of RBM of Atlanta North made my purchase of a use car super easy. I began my morning thinking that I would have to visit several dealerships before finding a car but to my surprise David amde RBM my one stop shop. I got a great price and I love my new car! I will now become an RBM customer for life.

First, the access to the dealership is easy and convenient. There is ample customer parking right in front. When I first came in to this dealership, I was allowed to wander without being descended upon by a sales person as in so many other dealerships. But by far and above the best part was the sales person with whom I eventually was paired, Rick Seltzer. He was extremely professional without being stuffy. He took the time to really understand what I "thought" I was looking for and then gave me a great deal of information and visuals to help narrow down from what I "thought" I wanted to what really made sense for me. He went way above and beyond with both his knowledge and time to help me with my purchase. Not once did I feel pressured. Though I arrived in my normal weekend work clothes of flannel and blue jeans, I was treated with respect and dignity. A far cry from what I experienced at other dealerships. Rick quickly helped me narrow down my choices to what fit what I wanted within the confines of the price I was willing to pay. Again, all without pressure. He found the car I wanted in a couple of minutes and delivered it within a couple of days. When I arrived to pick it up, all of the paper work was already completed and all that was left was to sign and go. Of course being the professional Rick is, he took much more of his time to thoroughly aquaint me with the operation of the vehicle and its features. As a first time Mercedez Benz buyer, I was truly impressed. After purchasing at least 11 other vehicles in our past, this experience was without question, the very best car buying experience my wife and I have ever had. It was an extremely pleasurable experience because of Rick and I would not hesitate to track him down again for our next purchase. Many thanks Rick. By the way, did we say in addition to being a consumate professional he was warm and personable too?

We have another Mercedes (R350) purchased at RBM several years ago and have had nothing but great experiences with service and sales. Rick Seltzer was no exception to this rule. He was very helpful, informative and courteous at all times. People like him have given us the confidence we have in RBM's staff and company structure. We started looking at other makes of autos for this purchase, but came back to RBM because of your quality sales staff and excellent workmanship on the Mercedes automobile. Thanks for maintaining both a respectful and elegant dealership. Thank you, Rick Seltzer.

Rick Seltzer was very professional and knowledgable about the product. He also followed up with me to complete a sale when I had changed my mind the day before.

Great service. Nick is head of internet sales for RBM North of Atlanta and our experience was excellent! He immediately got back to us with all the information we needed to make our decision. We would highly recommend Nick and RBM of Atlanta for any future purchases.

I originally went to the website looking for the car. I saw one I was interested in and asked for the internet quote. I received an eamil asking me to call the sales person. I responded saying all I need right now is the internet quote which is what I requested. I got another email stating the same call me. The salesman never explained why he was not answering my question and he never picked up the phone to call me as a potential customer. Once I got to the dealership I made it very clear I did not want to work with someone who could not call his customers. I was assigned to someone else who was very nice but did not want to explain to me why the internet person was on my documents as one of my salesman. I have never spoken to or met the Nick person. He never came over to introduce himself to me but he made money on my business. This does not sit well with me. The GM never even addressed the issue after I explain to him what had happen. David Wang was great and very professional but evaded the issue with Nick as well.

Nick was great to work with. He made sure I get the right price and value for the car I liked. He made sure that I get the best service during the whole process. Very positive and Pleasant Experience.