RBM of Alpharetta

This is our first Mercedes after owning BMW for many years. From the moment I walked into the showroom, the entire buying process was a joy. James Younis was our sales associate and he was wonderful to work with. Answered my questions and went above and beyond to find the perfect ML350. I would highly recommend RBM North and James Younis to anyone!

I purchased my Mercedes from Bill Favini @ RMB North yesterday evening. What a pleasure to do business with Bill and his staff this was the best car buying experience that I have ever had. Highly recommend Bill to anyone seeking to purchase a vehicle. GM

Charlie is very knowledgeable about Mercedes. He told me about the USAA pricing discounts and that eliminated any price negotiating. He was very honest about several subjects we discussed. The next time I want to buy a new car I know I can depend on Charlie to tell me what I need to know without wasting my time going to several dealers.

Scott was awesome to work with and I highly recommend him. He was always concerned with "doing the right thing" and I totally enjoyed the process. I recommend Scott to anyone looking to purchase a car - he is fantastic! Fred C. Kay

We called in the a.m. for new tires and by 2:00 in the afternoon they were on my car and balanced. They provided a car for me to drive to go back to work with no hassle. Always have a good experience at RBM North, sales and service.

My car had 2 lights come on, one for low coolant and one for rear tail lights out. I called to make an appt and they told me I could drive it into the service lane anytime and they would check it for me. The service dept opened at 7:30am so I arrived around 7:15am hoping to be the first in line. To my surprise, someone immediately came out and greeted me. I told him I realized they weren't open yet and explained what I was there for. They began working on my vehicle before they even opened! My car was fixed and back on the road in about 15 minutes! Everyone I came in contact with was friendly and seemed happy to help. Good customer service may be hard to find, but not at RBM North. They have mastered the art. THANK YOU!

This was my second service experience with RBM North, and it was just as good, if not better, than the first time. My service advisor, Steve Byrd, was courteous, professional, communicative and efficient. No one enjoys hearing the news that their car needs unexpected service, but RBM North provides a thorough explanation of options and timeframes, which makes you feel like you aren't being snowed. We've owned other luxury car brands previously, but Mercedes truly is the most exceptional customer service experience out there. I would recommend this dealer to anyone and everyone.

We have been Mercedes owners, or should I say "Believers" for about a year and a half. We made the switch to Mercedes after owning/leasing 3 BMWs. From t he onset of our experience, we knew Mercedes was different. Our salesperson Reza is wonderful. He even calls me on my cell phone on my birthday! Steve and the other service providers have always been most accomodating. The dealership is spotless and filled with everything you need. They are always willing to provide a loaner vehicle to get us on our way when needed. We have been exceptionally pleased with our Mercedes experience. The vehicle is beautiful but it is the service that keeps us coming back. I have been told I am a difficult customer but at RBM North, I don't have to be because they exceed expectations the first time. I work for the country's largest insurance company so I am well ware of what it takes to provide exceptional customer service. RBM has it. Thanks for all you do. You have very happy customers!!

RBM NORTH - Customer Service Not Lost. I just obtained my second vehicle from Bill Favini, and honestly I am still surprised at the level of customer service. Bill has been the most attentive sales representative that I think I have ever had, and certainly goes the extra mile to make the process enjoyable rather than trying. Bill and all of the excellent people that we work with at RBM-North have always been exceptional with customer service, and we remember that.

I do not typically write a review of places I have worked with but in this case I am making an exception. I have had my car serviced several times at RMB of Atlanta North. It is a Mercedes dealer and while I have an older Mercedes I had bought used, I was reluctant to have the service done at the dealer since I was under the impression that the staff might look at my car with less respect since it is older and bought used, and that the cost for service would be exorbitant. I have been happily mistaken on both counts. The people in the service department are delightful and so accommodating. The first time I took in the car, it was for a minor recall issue. The cost to me was zero and they did the work quickly, accommodating my schedule easily, little waiting for assistance and even washed the car when they were done. After that experience I decided to try out their regular service. Again, the people were so nice and everything was done quickly and efficiently. While any car service has gotten expensive, I was pleased that it was not in any way unreasonable and was so easy to have things done and done well that I could not have asked for more. I was even provided a complimentary vehicle to drive while my car was in overnight for service. Given the experience I have had I have been back and will continue to use this company for my car servicing and repair. Much thanks is deserved by Steve Byrd, my service advisor, and all the other people involved in the care of my car. Susan Stainback