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Beware of getting ripped off
Please be cautious when choosing to buy a car from this dealership. I purchased a car, only to realize that same night it was DEFINATELY not safe. They had a not my problem attitude and would not take the car back. The owner wouldnt even look at it. Of course I am partly to blame not having someone else come check it over for the amount i paid I did not expect to have to put 1000-2000 into it right after buying to make the car driveable. I heard multiple times that they wanted me to be happy with my purchase but despite my literal cries, they did absolutely nothing to help resolve the problem. They signed off that this vehicle was checked over. It wasn't. They also said certain things were replaced when they weren't. Did not have all documentation of things they supposidly, and personally did to the vehicle either. They car about making sales and not about customer satisfaction. Just please be cautious. They are friendly until the sale is made and don't trust that they have looked over a vehicle they are selling you.
I was shopping for a 1500 and new to area and usually shop larger volume lots but they had 2 unique Ram's that larger dealerships didn't carry. For this reason I bought from Peterson. I felt I was given a reasonable trade in price. One of the cleanest dealerships I've been to.
Excellent Prices and Customer Service
Friendly and efficient dealership that made sure to answer all of my questions. The pricing was fair and I felt I got the best rate possible on my new Jeep. They even included free oil changes.
No recommendation from me. I bought a Dodge Caravan 2012, 28K miles and it began to fall apart and need repairs at about 1,000 mi of my use. The Petersen response was "not my problem" but they'd be happy to schedule repair at my expense.
Forgotten(due to distance?); I was so interested!
After our initial email exchange, Petersen Motors refused to answer several of my follow-up inquiries. MAYBE they figured I would remain "out of the loop", since I have a St. Paul(Minnesota) home address. One email informed them that I would be glad to make the trip; I even left them my phone number! Kent
Great place to buy a Truck
May not be the biggest dealer around but the customer service and personalized care is great. Made buying a new truck an enjoyable experience. They didn't have what I wanted on the site but found me one and had in there is a couple of days. Closing the deal was quick and painless with no hi pressure sales pitch for extras.
Worst experience ever ..Extremely disrespectful
Worst experience ever! They said they would hold a car I WAS GOING TO BUY NEXT WEEK for cash, the next day told us the sales person didn't have the authority to tell us that! You DONT SHAKE A CUSTOMERS HAND AND MAKE A DEAL THEN TURN AROUND AND BREAK THAT DEAL because NOW someone else is now interested! Even if the car is on the lot next week.. I'll drive right by. Both my husband and I will be purchasing vehicles next week but not from you!!! Extremely disrespectful!!!!!!
I have always had wonderful service and respectful treatment even when they service a vehicle I did not purchase there.
Helpful and Courteous
I spoke with the owner. Very caring and courteous. I and so spoke with another gentleman. They take their business very seriously. Its refreshing talking to people who really care about the job they do and care about their customers.
Great Service from start to finish! Always feel like I am important when i come into the dealership. Thank you for the awesome experience!
Thank you for your business. We look forward to working with you again soon.