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Automax of Ocala

(4,507 reviews)
Visit Automax of Ocala
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–8:00pm 8:00am–5:00pm
Tuesday 8:00am–8:00pm 8:00am–5:00pm
Wednesday 8:00am–8:00pm 8:00am–5:00pm
Thursday 8:00am–8:00pm 8:00am–5:00pm
Friday 8:00am–8:00pm 8:00am–5:00pm
Saturday 8:00am–7:00pm Closed
Sunday 11:00am–6:00pm Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(352) 553-4467 (352) 553-4467

Reviews

(4,507 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Automax of Ocala from DealerRater.

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Helpfulness depends on who you deal with...

Had a wonderful experience until David the manager got involved. Gave the parameters of what we needed when we walked in the door. The salesman and finance manager were great to work with until David the manager got involved. He pushed for us to go over our limit even when we expressed our inability to do so. I'll give them another try because of the awesome salesman and finance manager but I will request NOT to deal with David the sales manager!!!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Wonderful experience!

I had a wonderful experience with my salesperson, Ashley. Because I was driving from out of town, she kept in contact until I arrived, letting me know the vehicle was still available. Service was exceptional, making the entire process enjoyable. The vehicle was exactly as indicated, no hidden charges. I highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great

Ryan Frazier, thank you for all your help on my new vehicle purchase. I could not have asked for someone any more accommodating and helpful than you were.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My 2nd Car Buying Experience with Auto Max

I just bought my second car from Auto Max in Ocala. They are so easy to deal with and work hard to make their customers happy. I will be buying every vehicle from them from now on. Thank you Auto Max and Ryan Frazier (the sales associate) I will see you all again for my next buying experience! I never knew buying a car could be so easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience

We had an idea of what size vehicle we were looking for and Ryan Frazier let us test drive the vehicles that size and let us know what he thought would work best. We never felt any pressure. We felt that everyone at the dealership treated us kindly and really wanted to help. When we decided what we wanted, we received a fair deal, and even when we had a question after purchase about a service issue, they immediately did what needed to be done to rectify the situation. Would recommend this company and have already.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

Ryan Frazier, thank you so much for all your help with our new car purchase. We must say, you are the best!!!! And we will definitely refer family and friends to contact you when they are in the market for a new car. It was a pleasure doing business with you and we certainly appreciated your knowledge and honesty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations! Thank you for sharing your experience! =)

Fantastic Car Buying Experience!

Ashley Murphy took wonderful care of me at AutoMax. I went in after hitting most of the dealers in town and knowing pretty well what I wanted. Ashley was great, listening to my needs and wants and being very patient with me. We test drove 3 trucks and I found exactly what I wanted. I would highly recommend Ashley and AutoMax if you're in the market for a barely used vehicle. Great selection and great value!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the kind words Sam!

Great experience at auto max and thank you Ernesto

I had a great first time buyers experience. Ernesto, Dave and Lonand answered all of our questions. I will be goingny took excellent Care of us and were honest. They answered all of our questions. I will be recommending auto max to my friends and family. If and when I need another vehicle, I will be returning to auto max. Great selection. Makes picking one car out a hard decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Margi! It was a pleasure!

Frank

Chris Onett met my wife and I and took her on a test drive of the 2017 Regal. I had been in the day before and thought the Regal would be something she would like and, sure enough she did. Chris spent a lot of time with me , I make the buying decisions, however, we finally decided on a price and the sale was completed. I respect Chris and his salesmanship and the managers over him. We have certainly enjoyed the car. I thank Chris and all those involved in the sale. I will refer others to try AutoMax, before they make other buying decisions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Glad we were able to help! Happy driving!

Great Experience

I walked into AutoMax just curious to see what was on there lot but ended up purchasing a vehicle thanks to Mark Travis. Although it was raining Mark went out of his way to make it easier to view the vehicles I was interested in without having us in the rain. The whole process was simple and easy. I am so greatful to Mark and AutoMax for this experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're grateful to have been able to help! Congratulations! =)