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Automax of Ocala

(4,500 reviews)
Visit Automax of Ocala
Sales hours: 8:00am to 7:00pm
Service hours:
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Sales Service
Monday 8:00am–8:00pm 8:00am–5:00pm
Tuesday 8:00am–8:00pm 8:00am–5:00pm
Wednesday 8:00am–8:00pm 8:00am–5:00pm
Thursday 8:00am–8:00pm 8:00am–5:00pm
Friday 8:00am–8:00pm 8:00am–5:00pm
Saturday 8:00am–7:00pm Closed
Sunday 11:00am–6:00pm Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(352) 553-4467 (352) 553-4467

Reviews

(4,500 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Automax of Ocala from DealerRater.

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car buying experiance

the very best car buying experience that I can remember. that's why I purchased two cars in the same week.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Overall satisfied but they do have serious issues

To start off there internet sales department isn't the greatest to say the least. There was a gentleman i had talked to after sending and email and adding questions in the comments block. Wanted those answered before driving 2 hours to the dealership. i talked with him through email for 3 emails and still couldn't get everything answered. Still drove the 2 hours to the dealership to find the vehicle we were looking at was already sold. Never got a call from anyone to say that. Come to find out the internet salesman I was dealing with was not working that day and didn't give any information to anyone. The dealership from that point on was very apologetic for our situation with the driving for 2 hours basically for nothing. They did what they could to get us any information on any other vehicle on their lot that might have fit our needs and likes. In the end we didn't not get a vehicle through them, in the end the original vehicle we wanted was sold that morning and they didn't have any others. However they did take down information of what we wanted for when they go to auctions to try and get what we do want. So again they did what they could to get us what we wanted. There faults from what i can and will say are in there internet sales department. But, there internet sales are cheaper prices than the stickers.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

AutoMax does apologize for the mix up and would never do anything intentional to mislead a customer. We do everything to be honest and upfront. In this particular instance, our internet manager had the weekend off but continued to work from home. The vehicle, was sold on an hour or so before on Saturday. We agree that the communication should have been better between the Internet Manager and the dealership. We did everything in our power to make it up to the customer including upgrading them to a Cadillac SRX for the same price and offering a different color for $1,500 less. We understand though that sometimes people just want what they want and can admit that we dropped the ball on this one.

Tammy is the best

Tammy was very helpful. She is professional and is amazing. She is very patient. She is an excellent asset for your company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT EXPERIANCE

THIS WAS THE BEST BUYING EXPERIANCE I HAVE HAD EVER BUYING A CAR

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ryan and Shane are awesome

I bought 2 vehicles from Ryan and Shane at automax within the past two weeks. They treated us with the upmost respect and got us a great deal on both vehicles. I would recommend Ryan and Shane at automax to anybody who want to get a "quality car at an Oulet price" like their slogan says.Thank you Ryan and Shane

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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i love my car its great on gas

tammy was very helpful she showed me the car took a test drive and let me get a good feel of what I would be buying. She also made it to where my down payment was not to high and I was able to make the payment around what I could afford to pay a month. She was sweet and down to earth and I would say that if I had to pay another car I would want her to be the one I talk to. Im enjoying my car so far I have not had any issues with the car at all. It great on gas drive smooth and I love the inside as well im very happy with the choice I have made thanks Stephanie .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Jeep!

overall service was great!!!! Thanks Tammy. The finance person did his job well. The service after the sale has been so for so good!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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chris was great

chris made getting our 2013 impala at automax Ocala a lot of fun. my wife and I found this the easiest place to buy. thank you automax.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Second Vehicle purchase from Dan Gallagher

Great salesman....Will only do business with Dan Gallaher.. Very good, nice, courteous. Very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Automax Ocala- Joel Tomlison & Rob Mancuso

I am so happy with my new 2013 Altima! Joel and Rob were so helpful and went out of there way to make me and my family comfortable while car shopping. While on my test drive, Joel explained and answered every question I had and I felt NO PRESSURE!!!! I never felt rushed and felt every aspect of the car purchase were discussed. Rob in Finance was also awesome! I will be back in the future for sure!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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