Reviews
car buying experiance
the very best car buying experience that I can remember. that's why I purchased two cars in the same week.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Overall satisfied but they do have serious issues
To start off there internet sales department isn't the greatest to say the least. There was a gentleman i had talked to after sending and email and adding questions in the comments block. Wanted those answered before driving 2 hours to the dealership. i talked with him through email for 3 emails and still couldn't get everything answered. Still drove the 2 hours to the dealership to find the vehicle we were looking at was already sold. Never got a call from anyone to say that. Come to find out the internet salesman I was dealing with was not working that day and didn't give any information to anyone. The dealership from that point on was very apologetic for our situation with the driving for 2 hours basically for nothing. They did what they could to get us any information on any other vehicle on their lot that might have fit our needs and likes. In the end we didn't not get a vehicle through them, in the end the original vehicle we wanted was sold that morning and they didn't have any others. However they did take down information of what we wanted for when they go to auctions to try and get what we do want. So again they did what they could to get us what we wanted. There faults from what i can and will say are in there internet sales department. But, there internet sales are cheaper prices than the stickers.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
AutoMax does apologize for the mix up and would never do anything intentional to mislead a customer. We do everything to be honest and upfront. In this particular instance, our internet manager had the weekend off but continued to work from home. The vehicle, was sold on an hour or so before on Saturday. We agree that the communication should have been better between the Internet Manager and the dealership. We did everything in our power to make it up to the customer including upgrading them to a Cadillac SRX for the same price and offering a different color for $1,500 less. We understand though that sometimes people just want what they want and can admit that we dropped the ball on this one.
Tammy is the best
Tammy was very helpful. She is professional and is amazing. She is very patient. She is an excellent asset for your company.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
GREAT EXPERIANCE
THIS WAS THE BEST BUYING EXPERIANCE I HAVE HAD EVER BUYING A CAR
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ryan and Shane are awesome
I bought 2 vehicles from Ryan and Shane at automax within the past two weeks. They treated us with the upmost respect and got us a great deal on both vehicles. I would recommend Ryan and Shane at automax to anybody who want to get a "quality car at an Oulet price" like their slogan says.Thank you Ryan and Shane
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
i love my car its great on gas
tammy was very helpful she showed me the car took a test drive and let me get a good feel of what I would be buying. She also made it to where my down payment was not to high and I was able to make the payment around what I could afford to pay a month. She was sweet and down to earth and I would say that if I had to pay another car I would want her to be the one I talk to. Im enjoying my car so far I have not had any issues with the car at all. It great on gas drive smooth and I love the inside as well im very happy with the choice I have made thanks Stephanie .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Jeep!
overall service was great!!!! Thanks Tammy. The finance person did his job well. The service after the sale has been so for so good!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
chris was great
chris made getting our 2013 impala at automax Ocala a lot of fun. my wife and I found this the easiest place to buy. thank you automax.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Second Vehicle purchase from Dan Gallagher
Great salesman....Will only do business with Dan Gallaher.. Very good, nice, courteous. Very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Automax Ocala- Joel Tomlison & Rob Mancuso
I am so happy with my new 2013 Altima! Joel and Rob were so helpful and went out of there way to make me and my family comfortable while car shopping. While on my test drive, Joel explained and answered every question I had and I felt NO PRESSURE!!!! I never felt rushed and felt every aspect of the car purchase were discussed. Rob in Finance was also awesome! I will be back in the future for sure!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase