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Automax of Ocala

(4,486 reviews)
Visit Automax of Ocala
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–8:00pm 8:00am–5:00pm
Tuesday 8:00am–8:00pm 8:00am–5:00pm
Wednesday 8:00am–8:00pm 8:00am–5:00pm
Thursday 8:00am–8:00pm 8:00am–5:00pm
Friday 8:00am–8:00pm 8:00am–5:00pm
Saturday 8:00am–7:00pm Closed
Sunday 11:00am–6:00pm Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(352) 553-4467 (352) 553-4467

Reviews

(4,486 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Automax of Ocala from DealerRater.

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Rob L.

I just wanted to say how impressed I was wit the sales service provided by Andres Gonzales. I went to Automax based on the advise of a co-worker and really need a car that served my mileage needs while being a reliable, sizeable vehicle. I started with a smaller car and ended up with a mid-size SUV that exceeded my expectations. Andres kept a laid-back demeanor and helped me sift through 3 cars until the right one was found. I also applaud financing for securing an option that met my budgetary needs based on my credit score. Additionally, the closing paperwork was literally a few minutes. Outstanding job. I asked Andres for a stack of business cards and will be recommending this dealership to all of my colleagues at R L Global. Great teamwork and customer satisfaction. Keep up the great work! -Rob

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for the review, Rob! We're super thrilled you had such a wonderful experience here! We are so glad Andres helped you find your perfect SUV. We hope you enjoy it for a long time. Let us know if there is anything else we can do for you. Congrats!

I just wanted to say how impressed I was wit the sales...

I just wanted to say how impressed I was wit the sales service provided by Andres Gonzales. I went to Automax based on the advise of a co-worker and really need a car that served my mileage needs while being a reliable, sizeable vehicle. I started with a smaller car and ended up with a mid-size SUV that exceeded my expectations. Andres kept a laid-back demeanor and helped me sift through 3 cars until the right one was found. I also applaud financing for securing an option that met my budgetary needs based on my credit score. Additionally, the closing paperwork was literally a few minutes. Outstanding job. I asked Andres for a stack of business cards and will be recommending this dealership to all of my colleagues at R+L Global. Great teamwork and customer satisfaction. Keep up the great work! -Rob

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review, Rob! We are so glad you found the perfect SUV for you and that Andres went above and beyond to make sure of it. We can't thank you enough for your kind words and recommendation and we hope to work with you again. Congratulations!

overcharged and no serous people!!!

Those guy make me get a flight from jersey to Florida and hours before to go I get a text message not a call, telling me the car was sold already . B Jackson you are an as*** also they were charging me more than $1500 on taxes and documentation fees. Stay away from this people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We appreciate your feedback and would like to know more about your experience here. If you could, call us at 352-401-0808 and ask to speak to a sales manager. Thank you!

Dave L. seemed to be knowledgeable about every car on the...

Dave L. seemed to be knowledgeable about every car on the lot. He was personable and polite. I’m glad he let me test drive 4 or 5 cars before making my decision. He is truly an asset to the AutoMax team and I will recommend your outfit because of him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review, Scott! We are thrilled to hear David L made sure you had the very best experience here! We greatly appreciate the recommendation and hope to work with you again. Congrats!

Everyone was exceptionally nice. They don't chase you...

Everyone was exceptionally nice. They don't chase you down like other dealerships. We told them what we were looking for and what payments we wanted. They never tried to push us into a vehicle we were not interested in. We highly recommend them. Be sure to ask for Charles. He makes you feel like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review, Christy! We're so happy to hear you had such a positive experience here! We are glad you appreciated our "no pressure" sales atmosphere and that Charlie made you feel comfortable and right at home. We welcome you back any time. Congratulations!

Jay and Mandy Glenn

This is the second vehicle we have purchased from the ocala Automax. David Ditty was our sales person and he was extremely attentive, knowledgeable, professional and a pleasure to deal with. He went above snd beyond even after the sale was complete to make sure we were completely satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review, Jay and Mandy! Also, thank you so much for coming back to see us and for being part of the AutoMax family! We are happy to hear David D. made sure you found the perfect vehicle for your needs. Please, let us know if there is anything else we can do for you. Congratulations!

Very little pressure to make a decision to buy my car....

Very little pressure to make a decision to buy my car. Also, they were willing to work with me to get the monthly car payment where I wanted it to be. In and out very quickly!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! We are so glad you appreciated our "no pressure" sales atmosphere and that you found your perfect vehicle for the perfect price. If there is anything else we can do for you, please let us know. Congratulations!

This was my first time financing a car and all of the...

This was my first time financing a car and all of the sales associates were extremely helpful in finding a car that was perfect for me. I had an amazing experience at automax! I definitely recommend this dealership to anyone looking to purchase a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review, Alesha! We are super glad you chose us to help you finance your first car! We're honored! We are so glad to hear it was an amazing experience and hope you think of us again when you're ready for the next one. Congratuations!

Excellent customer service!!

The salesman came to my work with the vehicle for me to test drive it, which I appreciated very much. Once I got the facility to sign paperwork everything was smooth and easy. My salesman was great to work with and followed up the next day to make sure everything was ok. Great customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the review, Kayla! We're thrilled everything went so well for you! We hope you enjoy your new vehicle for a long time to come. Let us know if there is anything else we can do for you. Congratulations!

Excellent experience

We went to Automax in Ocala, FL looking for a car we saw online. The car was there and looked fantastic. Billy Hart came out to help us out and he was extremely polite and helpful. He was patient and very friendly as well. We met the floor sales manager who was also very nice. We weren’t sure if we were going to buy the car so we left. The manager called me later the same day with new offer we couldn’t let go. Therefore, we returned the next day and made the purchase. The process was fast and easy. We had never been there before but we will return when there’s a need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the review, Luis! We are super glad you had such a wonderful visit here! We couldn't be happier to hear Billy and the team made sure you got the best deal and the perfect vehicle. Please, let us know if there is anything else we can do for you. Congrats!